1240901 - Using Firefox causes Intel HD drivers to crash on Windows 10

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect)

Description

[Nick Nguyen [:osunick]]

With the most recent Windows 10 update, Firefox seems to crash my GPU more often. Symptoms: black browser window, notification from windows saying that the Intel HD graphics driver has been restart.

Hardware is 2015 Razer Blade 14. HD Graphics 4600 with nVidia GTX970M.

Intel driver version is 10.18.15.4256

Comment 1

[u279076]

Do you have crash reports you can share? Which Windows update did you install? Does rolling back the update resolve the stability issue?

Comment 2

[Nick Nguyen [:osunick]]

I don't know which update, as they install automatically, just noticed in the last couple of weeks, the GPU crashes and restarts when running firefox. The error I get in the Windows event log:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Display" /> 
  <EventID Qualifiers="0">4101</EventID> 
  <Level>3</Level> 
  <Task>0</Task> 
  <Keywords>0x80000000000000</Keywords> 
  <TimeCreated SystemTime="2016-01-19T19:12:03.885914000Z" /> 
  <EventRecordID>2632</EventRecordID> 
  <Channel>System</Channel> 
  <Computer>User</Computer> 
  <Security /> 
  </System>
- <EventData>
  <Data>igfx</Data> 
  <Data /> 
  </EventData>
  </Event>

Comment 3

[u279076]

What are the symptoms? Does this actually crash Firefox or screw up the UI in some way, or does Firefox seem to recover after the driver restarts?

Comment 4

[u279076]

Two more things:
1) Could you please attach a copy of about:support to this bug?
2) Does the instability persist if you roll back to Firefox 42?

Comment 5

[Nick Nguyen [:osunick]]

Ah, turns out I'm on Beta Channel, so I'll try rolling back. about:support in next comment.

Comment 6

[Nick Nguyen [:osunick]]

Application Basics
------------------

Name: Firefox
Version: 44.0b9
Build ID: 20160114165817
Update Channel: beta
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:44.0) Gecko/20100101 Firefox/44.0
Multiprocess Windows: 0/1 (default: false)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: 'Sup Son
Version: 0.1.1
Enabled: true
ID: @sup-son

Name: Dashlane
Version: 3.6.0
Enabled: true
ID: [e-mail]

Name: Download Manager (S3)
Version: 3.19
Enabled: true
ID: s3download@statusbar

Name: Flash Block
Version: 1.12.0
Enabled: true
ID: [e-mail]

Name: Mozilla WebVR Enabler
Version: 0.2.0
Enabled: true
ID: @mozillawebvrenabler

Name: Video DownloadHelper
Version: 5.4.2
Enabled: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Amazon Assistant for Firefox
Version: 10.1512.23.2059
Enabled: false
ID: [e-mail]

Name: Autofill Forms
Version: 1.0.8
Enabled: false
ID: [e-mail]

Name: Destroy the Web
Version: 1.2.2.1-signed
Enabled: false
ID: {7BDB48D1-CD94-4B99-A5A4-E418B9EE6532}

Name: Disconnect
Version: 3.15.3.1-signed
Enabled: false
ID: [e-mail]

Name: Firefox Interest Dashboard
Version: 0.9.1.1-signed
Enabled: false
ID: [e-mail]

Name: fxdpi
Version: 1.2.0
Enabled: false
ID: jid1-NBeCpDs9Bnbk3Q@jetpack

Name: Geolocater
Version: 1.7.1.1-signed
Enabled: false
ID: [e-mail]

Name: Ghostery
Version: 5.4.10
Enabled: false
ID: [e-mail]

Name: Imgur Uploader
Version: 1.0.6.1-signed
Enabled: false
ID: [e-mail]

Name: Lightbeam
Version: 1.3.0.1-signed
Enabled: false
ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: Location Guard
Version: 1.2.1
Enabled: false
ID: jid1-HdwPLukcGQeOSh@jetpack

Name: Nimbus Screen Capture - editable screenshots.
Version: 6.7.5
Enabled: false
ID: [e-mail]

Name: Omnibar
Version: 0.7.28.20141004.1-signed
Enabled: false
ID: [e-mail]

Name: Rapportive
Version: 1.4.0.1.1-signed
Enabled: false
ID: [e-mail]

Name: Whimsy Pro
Version: 1.1.3
Enabled: false
ID: jid1-6mUPixNFCjAgkg@jetpack

Name: WorldIP
Version: 3.0.9.1-signed.1-let-fixed
Enabled: false
ID: {f36c6cd1-da73-491d-b290-8fc9115bfa55}

Graphics
--------

Adapter Description: Intel(R) HD Graphics 4600
Adapter Description (GPU #2): NVIDIA GeForce GTX 970M
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Adapter RAM: Unknown
Adapter RAM (GPU #2): 3072
Asynchronous Pan/Zoom: none
Device ID: 0x0416
Device ID (GPU #2): 0x13d8
Direct2D Enabled: true
DirectWrite Enabled: true (10.0.10586.0)
Driver Date: 7-17-2015
Driver Date (GPU #2): 11-5-2015
Driver Version: 10.18.15.4256
Driver Version (GPU #2): 10.18.13.5891
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 04168086
Subsys ID (GPU #2): 674b1a58
Supports Hardware H264 Decoding: Yes
Vendor ID: 0x8086
Vendor ID (GPU #2): 0x10de
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
(#0) Error: GLContext is disabled due to a previous crash.
(#10) Error: GLContext is disabled due to a previous crash.
(#11) Error: GLContext is disabled due to a previous crash.
(#12) Error: GLContext is disabled due to a previous crash.
(#13) Error: GLContext is disabled due to a previous crash.
(#14) Error: GLContext is disabled due to a previous crash.

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20160114165817
browser.startup.homepage_override.buildID: 20160114165817
browser.startup.homepage_override.mstone: 44.0
browser.tabs.remote.disabled-for-a11y: true
browser.tabs.warnOnClose: false
browser.urlbar.suggest.searches: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.reset-permissions: true
dom.mozApps.used: true
dom.vr.enabled: true
extensions.lastAppVersion: 44.0
gfx.crash-guard.d3d11layers.appVersion: 44.0
gfx.crash-guard.d3d11layers.deviceID: 0x0416
gfx.crash-guard.d3d11layers.driverVersion: 10.18.15.4256
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 3
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 42.0
gfx.driver-init.deviceID: 0x0416
gfx.driver-init.driverVersion: 10.18.15.4256
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
media.gmp-eme-adobe.abi: x86_64-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1450733549
media.gmp-eme-adobe.version: 16
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1451930259
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20160114165817
media.gmp-manager.lastCheck: 1453225111
media.hardware-video-decoding.failed: false
media.webrtc.debug.aec_log_dir: C:\Users\Admin\AppData\Local\Temp/
media.webrtc.debug.log_file: C:\Users\Admin\AppData\Local\Temp/WebRTC.log
media.youtube-ua.override: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1453228260
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_MTV2-Warriors.print_bgcolor: false
print.printer_MTV2-Warriors.print_bgimages: false
print.printer_MTV2-Warriors.print_duplex: -437918235
print.printer_MTV2-Warriors.print_edge_bottom: 0
print.printer_MTV2-Warriors.print_edge_left: 0
print.printer_MTV2-Warriors.print_edge_right: 0
print.printer_MTV2-Warriors.print_edge_top: 0
print.printer_MTV2-Warriors.print_evenpages: true
print.printer_MTV2-Warriors.print_footercenter:
print.printer_MTV2-Warriors.print_footerleft: &PT
print.printer_MTV2-Warriors.print_footerright: &D
print.printer_MTV2-Warriors.print_headercenter:
print.printer_MTV2-Warriors.print_headerleft: &T
print.printer_MTV2-Warriors.print_headerright: &U
print.printer_MTV2-Warriors.print_in_color: true
print.printer_MTV2-Warriors.print_margin_bottom: 0.5
print.printer_MTV2-Warriors.print_margin_left: 0.5
print.printer_MTV2-Warriors.print_margin_right: 0.5
print.printer_MTV2-Warriors.print_margin_top: 0.5
print.printer_MTV2-Warriors.print_oddpages: true
print.printer_MTV2-Warriors.print_orientation: 0
print.printer_MTV2-Warriors.print_page_delay: 50
print.printer_MTV2-Warriors.print_paper_data: 1
print.printer_MTV2-Warriors.print_paper_height: 11.00
print.printer_MTV2-Warriors.print_paper_name:
print.printer_MTV2-Warriors.print_paper_size_type: 0
print.printer_MTV2-Warriors.print_paper_size_unit: 0
print.printer_MTV2-Warriors.print_paper_width: 8.50
print.printer_MTV2-Warriors.print_resolution: -437918235
print.printer_MTV2-Warriors.print_reversed: false
print.printer_MTV2-Warriors.print_scaling: 1.00
print.printer_MTV2-Warriors.print_shrink_to_fit: true
print.printer_MTV2-Warriors.print_to_file: false
print.printer_MTV2-Warriors.print_unwriteable_margin_bottom: 0
print.printer_MTV2-Warriors.print_unwriteable_margin_left: 0
print.printer_MTV2-Warriors.print_unwriteable_margin_right: 0
print.printer_MTV2-Warriors.print_unwriteable_margin_top: 0
privacy.clearOnShutdown.passwords: false
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.userContext.enabled: true
security.sandbox.content.tempDirSuffix: {a9958556-429e-4462-8cd4-1ea36053d6c3}
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1452017414
ui.osk.debug.keyboardDisplayReason: IKPOS: Rotation sensor not found.

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: true
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.11
Version in use: 4.11

NSS
Expected minimum version: 3.21 Basic ECC
Version in use: 3.21 Basic ECC

NSSSMIME
Expected minimum version: 3.21 Basic ECC
Version in use: 3.21 Basic ECC

NSSSSL
Expected minimum version: 3.21 Basic ECC
Version in use: 3.21 Basic ECC

NSSUTIL
Expected minimum version: 3.21
Version in use: 3.21

Experimental Features
---------------------

Name: Multi-process Firefox A/B Test
ID: [e-mail]
Description: Measure the effect of multi-process Firefox
Active: false
End Date: 1452015286281
Homepage:
Branch: force-disabled

Comment 7

[u279076]

You've got a bunch of add-ons installed. Care to try running in safemode to rule them out as a factor?

Comment 8

[Nick Nguyen [:osunick]]

Will do. May take a while to see if the problem reemerges.

Comment 9

[u279076]

(In reply to Nick Nguyen [:osunick] from comment #8)
> Will do. May take a while to see if the problem reemerges.

Thanks!

Comment 10

[Nick Nguyen [:osunick]]

Attachment: 2016-01-22.png

Disabled all add-ons. Crashed again, here's a screenshot when it happens.

Comment 11

[Nick Nguyen [:osunick]]

Application Basics
------------------

Name: Firefox
Version: 43.0.4
Build ID: 20160105164030
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Multiprocess Windows: 0/1 (default: false)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports (including 1 pending crash in the given time range)

Extensions
----------

Name: 'Sup Son
Version: 0.1.1
Enabled: false
ID: @sup-son

Name: Amazon Assistant for Firefox
Version: 10.1512.23.2059
Enabled: false
ID: [e-mail]

Name: Autofill Forms
Version: 1.0.8
Enabled: false
ID: [e-mail]

Name: Dashlane
Version: 3.6.0
Enabled: false
ID: [e-mail]

Name: Destroy the Web
Version: 1.2.2.1-signed
Enabled: false
ID: {7BDB48D1-CD94-4B99-A5A4-E418B9EE6532}

Name: Disconnect
Version: 3.15.3.1-signed
Enabled: false
ID: [e-mail]

Name: Download Manager (S3)
Version: 3.19
Enabled: false
ID: s3download@statusbar

Name: Firefox Interest Dashboard
Version: 0.9.1.1-signed
Enabled: false
ID: [e-mail]

Name: Flash Block
Version: 1.12.0
Enabled: false
ID: [e-mail]

Name: fxdpi
Version: 1.2.0
Enabled: false
ID: jid1-NBeCpDs9Bnbk3Q@jetpack

Name: Geolocater
Version: 1.7.1.1-signed
Enabled: false
ID: [e-mail]

Name: Ghostery
Version: 5.4.10
Enabled: false
ID: [e-mail]

Name: Imgur Uploader
Version: 1.0.6.1-signed
Enabled: false
ID: [e-mail]

Name: Lightbeam
Version: 1.3.0.1-signed
Enabled: false
ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: Location Guard
Version: 1.2.1
Enabled: false
ID: jid1-HdwPLukcGQeOSh@jetpack

Name: Mozilla WebVR Enabler
Version: 0.2.0
Enabled: false
ID: @mozillawebvrenabler

Name: Nimbus Screen Capture - editable screenshots.
Version: 6.7.5
Enabled: false
ID: [e-mail]

Name: Omnibar
Version: 0.7.28.20141004.1-signed
Enabled: false
ID: [e-mail]

Name: Rapportive
Version: 1.4.0.1.1-signed
Enabled: false
ID: [e-mail]

Name: Video DownloadHelper
Version: 5.4.2
Enabled: false
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Whimsy Pro
Version: 1.1.3
Enabled: false
ID: jid1-6mUPixNFCjAgkg@jetpack

Name: WorldIP
Version: 3.0.9.1-signed.1-let-fixed
Enabled: false
ID: {f36c6cd1-da73-491d-b290-8fc9115bfa55}

Graphics
--------

Adapter Description: Intel(R) HD Graphics 4600
Adapter Description (GPU #2): NVIDIA GeForce GTX 970M
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Adapter RAM: Unknown
Adapter RAM (GPU #2): 3072
Asynchronous Pan/Zoom: none
Device ID: 0x0416
Device ID (GPU #2): 0x13d8
Direct2D Enabled: true
DirectWrite Enabled: true (10.0.10586.0)
Driver Date: 7-17-2015
Driver Date (GPU #2): 11-5-2015
Driver Version: 10.18.15.4256
Driver Version (GPU #2): 10.18.13.5891
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 04168086
Subsys ID (GPU #2): 674b1a58
Supports Hardware H264 Decoding: Yes
Vendor ID: 0x8086
Vendor ID (GPU #2): 0x10de
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
(#0) Error: GLContext is disabled due to a previous crash.
(#174) Assert: [D2D1.1] 4CreateBitmap failure Size(366,206) Code: 0x8899000c format 0
(#175) Assert: [D2D1.1] 4CreateBitmap failure Size(853,480) Code: 0x8899000c format 0
(#176) Assert: [D2D1.1] 4CreateBitmap failure Size(853,480) Code: 0x8899000c format 0
(#177) Assert: [D2D1.1] 4CreateBitmap failure Size(32,32) Code: 0x8899000c format 0
(#178) Error: GLContext is disabled due to a previous crash.

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030
browser.startup.homepage_override.buildID: 20160105164030
browser.startup.homepage_override.mstone: 43.0.4
browser.tabs.remote.disabled-for-a11y: true
browser.tabs.warnOnClose: false
browser.urlbar.suggest.searches: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 43.0.4
gfx.crash-guard.d3d11layers.appVersion: 43.0.4
gfx.crash-guard.d3d11layers.deviceID: 0x0416
gfx.crash-guard.d3d11layers.driverVersion: 10.18.15.4256
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 3
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 42.0
gfx.driver-init.deviceID: 0x0416
gfx.driver-init.driverVersion: 10.18.15.4256
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
media.gmp-eme-adobe.abi: x86-msvc
media.gmp-eme-adobe.lastUpdate: 1453244443
media.gmp-eme-adobe.version: 15
media.gmp-gmpopenh264.abi: x86-msvc
media.gmp-gmpopenh264.lastUpdate: 1453244443
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20160105164030
media.gmp-manager.lastCheck: 1453495055
media.hardware-video-decoding.failed: false
media.webrtc.debug.aec_log_dir: C:\Users\Admin\AppData\Local\Temp/
media.webrtc.debug.log_file: C:\Users\Admin\AppData\Local\Temp/WebRTC.log
media.youtube-ua.override.to: 43
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1453228260
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_MTV2-Warriors.print_bgcolor: false
print.printer_MTV2-Warriors.print_bgimages: false
print.printer_MTV2-Warriors.print_duplex: -437918235
print.printer_MTV2-Warriors.print_edge_bottom: 0
print.printer_MTV2-Warriors.print_edge_left: 0
print.printer_MTV2-Warriors.print_edge_right: 0
print.printer_MTV2-Warriors.print_edge_top: 0
print.printer_MTV2-Warriors.print_evenpages: true
print.printer_MTV2-Warriors.print_footercenter:
print.printer_MTV2-Warriors.print_footerleft: &PT
print.printer_MTV2-Warriors.print_footerright: &D
print.printer_MTV2-Warriors.print_headercenter:
print.printer_MTV2-Warriors.print_headerleft: &T
print.printer_MTV2-Warriors.print_headerright: &U
print.printer_MTV2-Warriors.print_in_color: true
print.printer_MTV2-Warriors.print_margin_bottom: 0.5
print.printer_MTV2-Warriors.print_margin_left: 0.5
print.printer_MTV2-Warriors.print_margin_right: 0.5
print.printer_MTV2-Warriors.print_margin_top: 0.5
print.printer_MTV2-Warriors.print_oddpages: true
print.printer_MTV2-Warriors.print_orientation: 0
print.printer_MTV2-Warriors.print_page_delay: 50
print.printer_MTV2-Warriors.print_paper_data: 1
print.printer_MTV2-Warriors.print_paper_height: 11.00
print.printer_MTV2-Warriors.print_paper_name:
print.printer_MTV2-Warriors.print_paper_size_type: 0
print.printer_MTV2-Warriors.print_paper_size_unit: 0
print.printer_MTV2-Warriors.print_paper_width: 8.50
print.printer_MTV2-Warriors.print_resolution: -437918235
print.printer_MTV2-Warriors.print_reversed: false
print.printer_MTV2-Warriors.print_scaling: 1.00
print.printer_MTV2-Warriors.print_shrink_to_fit: true
print.printer_MTV2-Warriors.print_to_file: false
print.printer_MTV2-Warriors.print_unwriteable_margin_bottom: 0
print.printer_MTV2-Warriors.print_unwriteable_margin_left: 0
print.printer_MTV2-Warriors.print_unwriteable_margin_right: 0
print.printer_MTV2-Warriors.print_unwriteable_margin_top: 0
privacy.clearOnShutdown.passwords: false
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.userContext.enabled: true
security.sandbox.content.tempDirSuffix: {a9958556-429e-4462-8cd4-1ea36053d6c3}
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1452017414
ui.osk.debug.keyboardDisplayReason: IKPOS: Rotation sensor not found.

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: true
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10

NSS
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC

NSSSMIME
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC

NSSSSL
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC

NSSUTIL
Expected minimum version: 3.20.2
Version in use: 3.20.2

Experimental Features
---------------------

Name: Multi-process Firefox A/B Test
ID: [e-mail]
Description: Measure the effect of multi-process Firefox
Active: false
End Date: 1452015286281
Homepage:

Comment 12

[Nick Nguyen [:osunick]]

Application Basics
------------------

Name: Firefox
Version: 43.0.4
Build ID: 20160105164030
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Multiprocess Windows: 0/1 (default: false)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports (including 1 pending crash in the given time range)

Extensions
----------

Name: 'Sup Son
Version: 0.1.1
Enabled: false
ID: @sup-son

Name: Amazon Assistant for Firefox
Version: 10.1512.23.2059
Enabled: false
ID: [e-mail]

Name: Autofill Forms
Version: 1.0.8
Enabled: false
ID: [e-mail]

Name: Dashlane
Version: 3.6.0
Enabled: false
ID: [e-mail]

Name: Destroy the Web
Version: 1.2.2.1-signed
Enabled: false
ID: {7BDB48D1-CD94-4B99-A5A4-E418B9EE6532}

Name: Disconnect
Version: 3.15.3.1-signed
Enabled: false
ID: [e-mail]

Name: Download Manager (S3)
Version: 3.19
Enabled: false
ID: s3download@statusbar

Name: Firefox Interest Dashboard
Version: 0.9.1.1-signed
Enabled: false
ID: [e-mail]

Name: Flash Block
Version: 1.12.0
Enabled: false
ID: [e-mail]

Name: fxdpi
Version: 1.2.0
Enabled: false
ID: jid1-NBeCpDs9Bnbk3Q@jetpack

Name: Geolocater
Version: 1.7.1.1-signed
Enabled: false
ID: [e-mail]

Name: Ghostery
Version: 5.4.10
Enabled: false
ID: [e-mail]

Name: Imgur Uploader
Version: 1.0.6.1-signed
Enabled: false
ID: [e-mail]

Name: Lightbeam
Version: 1.3.0.1-signed
Enabled: false
ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: Location Guard
Version: 1.2.1
Enabled: false
ID: jid1-HdwPLukcGQeOSh@jetpack

Name: Mozilla WebVR Enabler
Version: 0.2.0
Enabled: false
ID: @mozillawebvrenabler

Name: Nimbus Screen Capture - editable screenshots.
Version: 6.7.5
Enabled: false
ID: [e-mail]

Name: Omnibar
Version: 0.7.28.20141004.1-signed
Enabled: false
ID: [e-mail]

Name: Rapportive
Version: 1.4.0.1.1-signed
Enabled: false
ID: [e-mail]

Name: Video DownloadHelper
Version: 5.4.2
Enabled: false
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Whimsy Pro
Version: 1.1.3
Enabled: false
ID: jid1-6mUPixNFCjAgkg@jetpack

Name: WorldIP
Version: 3.0.9.1-signed.1-let-fixed
Enabled: false
ID: {f36c6cd1-da73-491d-b290-8fc9115bfa55}

Graphics
--------

Adapter Description: Intel(R) HD Graphics 4600
Adapter Description (GPU #2): NVIDIA GeForce GTX 970M
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Adapter Drivers (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Adapter RAM: Unknown
Adapter RAM (GPU #2): 3072
Asynchronous Pan/Zoom: none
Device ID: 0x0416
Device ID (GPU #2): 0x13d8
Direct2D Enabled: true
DirectWrite Enabled: true (10.0.10586.0)
Driver Date: 7-17-2015
Driver Date (GPU #2): 11-5-2015
Driver Version: 10.18.15.4256
Driver Version (GPU #2): 10.18.13.5891
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 04168086
Subsys ID (GPU #2): 674b1a58
Supports Hardware H264 Decoding: Yes
Vendor ID: 0x8086
Vendor ID (GPU #2): 0x10de
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
(#0) Error: GLContext is disabled due to a previous crash.
(#174) Assert: [D2D1.1] 4CreateBitmap failure Size(366,206) Code: 0x8899000c format 0
(#175) Assert: [D2D1.1] 4CreateBitmap failure Size(853,480) Code: 0x8899000c format 0
(#176) Assert: [D2D1.1] 4CreateBitmap failure Size(853,480) Code: 0x8899000c format 0
(#177) Assert: [D2D1.1] 4CreateBitmap failure Size(32,32) Code: 0x8899000c format 0
(#178) Error: GLContext is disabled due to a previous crash.

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 4
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20160105164030
browser.startup.homepage_override.buildID: 20160105164030
browser.startup.homepage_override.mstone: 43.0.4
browser.tabs.remote.disabled-for-a11y: true
browser.tabs.warnOnClose: false
browser.urlbar.suggest.searches: true
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 43.0.4
gfx.crash-guard.d3d11layers.appVersion: 43.0.4
gfx.crash-guard.d3d11layers.deviceID: 0x0416
gfx.crash-guard.d3d11layers.driverVersion: 10.18.15.4256
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 3
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 42.0
gfx.driver-init.deviceID: 0x0416
gfx.driver-init.driverVersion: 10.18.15.4256
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
media.gmp-eme-adobe.abi: x86-msvc
media.gmp-eme-adobe.lastUpdate: 1453244443
media.gmp-eme-adobe.version: 15
media.gmp-gmpopenh264.abi: x86-msvc
media.gmp-gmpopenh264.lastUpdate: 1453244443
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20160105164030
media.gmp-manager.lastCheck: 1453495055
media.hardware-video-decoding.failed: false
media.webrtc.debug.aec_log_dir: C:\Users\Admin\AppData\Local\Temp/
media.webrtc.debug.log_file: C:\Users\Admin\AppData\Local\Temp/WebRTC.log
media.youtube-ua.override.to: 43
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1453228260
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_MTV2-Warriors.print_bgcolor: false
print.printer_MTV2-Warriors.print_bgimages: false
print.printer_MTV2-Warriors.print_duplex: -437918235
print.printer_MTV2-Warriors.print_edge_bottom: 0
print.printer_MTV2-Warriors.print_edge_left: 0
print.printer_MTV2-Warriors.print_edge_right: 0
print.printer_MTV2-Warriors.print_edge_top: 0
print.printer_MTV2-Warriors.print_evenpages: true
print.printer_MTV2-Warriors.print_footercenter:
print.printer_MTV2-Warriors.print_footerleft: &PT
print.printer_MTV2-Warriors.print_footerright: &D
print.printer_MTV2-Warriors.print_headercenter:
print.printer_MTV2-Warriors.print_headerleft: &T
print.printer_MTV2-Warriors.print_headerright: &U
print.printer_MTV2-Warriors.print_in_color: true
print.printer_MTV2-Warriors.print_margin_bottom: 0.5
print.printer_MTV2-Warriors.print_margin_left: 0.5
print.printer_MTV2-Warriors.print_margin_right: 0.5
print.printer_MTV2-Warriors.print_margin_top: 0.5
print.printer_MTV2-Warriors.print_oddpages: true
print.printer_MTV2-Warriors.print_orientation: 0
print.printer_MTV2-Warriors.print_page_delay: 50
print.printer_MTV2-Warriors.print_paper_data: 1
print.printer_MTV2-Warriors.print_paper_height: 11.00
print.printer_MTV2-Warriors.print_paper_name:
print.printer_MTV2-Warriors.print_paper_size_type: 0
print.printer_MTV2-Warriors.print_paper_size_unit: 0
print.printer_MTV2-Warriors.print_paper_width: 8.50
print.printer_MTV2-Warriors.print_resolution: -437918235
print.printer_MTV2-Warriors.print_reversed: false
print.printer_MTV2-Warriors.print_scaling: 1.00
print.printer_MTV2-Warriors.print_shrink_to_fit: true
print.printer_MTV2-Warriors.print_to_file: false
print.printer_MTV2-Warriors.print_unwriteable_margin_bottom: 0
print.printer_MTV2-Warriors.print_unwriteable_margin_left: 0
print.printer_MTV2-Warriors.print_unwriteable_margin_right: 0
print.printer_MTV2-Warriors.print_unwriteable_margin_top: 0
privacy.clearOnShutdown.passwords: false
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.userContext.enabled: true
security.sandbox.content.tempDirSuffix: {a9958556-429e-4462-8cd4-1ea36053d6c3}
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1452017414
ui.osk.debug.keyboardDisplayReason: IKPOS: Rotation sensor not found.

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: true
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.10.10
Version in use: 4.10.10

NSS
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC

NSSSMIME
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC

NSSSSL
Expected minimum version: 3.20.2 Basic ECC
Version in use: 3.20.2 Basic ECC

NSSUTIL
Expected minimum version: 3.20.2
Version in use: 3.20.2

Experimental Features
---------------------

Name: Multi-process Firefox A/B Test
ID: [e-mail]
Description: Measure the effect of multi-process Firefox
Active: false
End Date: 1452015286281
Homepage:

Comment 13

[Nick Nguyen [:osunick]]

Bas, could use some advice here. This is happening a lot and I worry this is affecting the genpop.

Comment 14

[Milan Sreckovic [:milan] (needinfo for best results)]

Does resizing the window help with the black screen?  Is there a particular workflow that causes this?

We've seen Windows updates cause the uptick in driver crashes before, not specific to Firefox (as in, Windows Explorer causes it).  We could be hitting a threading bug in Windows when it comes to recovering from the driver restarts, but we don't have good handle yet on what's causing the resets.

Comment 15

[Milan Sreckovic [:milan] (needinfo for best results)]

The errors in comment 12, etc. are just indicative of the device reset, so not likely a cause of the problem.

Comment 16

[Milan Sreckovic [:milan] (needinfo for best results)]

[Tracking Requested - why for this release]: Could be others with the latest windows update.

Comment 17

[Milan Sreckovic [:milan] (needinfo for best results)]

Nick, if you set gfx.direct2d.disabled to true (in about:config) and restart Firefox, does it get any better?

Comment 18

[Milan Sreckovic [:milan] (needinfo for best results)]

Last time around, this was tracked in bug 1194335, then another Windows update came along and improved things.

Comment 19

[Milan Sreckovic [:milan] (needinfo for best results)]

If this is the same as the problem that shows up on SurfaceBook hardware, we can reproduce it in a standalone application and have sent a bug report to Microsoft.  In the meantime, we may have a workaround.

Comment 20

[u279076]

Nick, are you still able to reproduce this issue? If so, can you please update the tracking/status flags to reflect the versions affected?

Thanks.

Comment 22

[Nick Nguyen [:osunick]]

Things seem much better now. I'll close until I'll see again.