1242168 - intermittent blank screen while watching video on Netflix with Adobe primetime decryption module

Status: RESOLVED WORKSFORME

(Core :: Audio/Video: Playback, defect)

Description

[cdlrobinson]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
Build ID: 20160120154102

Steps to reproduce:

I attempted to watch video on Netflix. Soon after the video starts my screen will go black. I can still hear the audio. I disabled the Adobe plugin, and re-enabled Silverlight and I was able to watch without issues.


Actual results:

Screen blacks. Nothing is visible on the screen. Audio plays. Pausing the video with the keyboard will bring the picture back for a short time, but the screen backs again within a few seconds.


Expected results:

The screen should not go black.

Comment 1

[Loic]

Type about:support in the location bar and copy here the section "graphics".

Comment 2

[cdlrobinson]

(In reply to Loic from comment #1)
> Type about:support in the location bar and copy here the section "graphics".

Adapter Description	AMD Radeon HD 6450
Adapter Drivers	aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM	1024
Asynchronous Pan/Zoom	none
ClearType Parameters	D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100 ]
Device ID	0x6779
Direct2D Enabled	true
DirectWrite Enabled	true (10.0.10586.0)
Driver Date	11-4-2015
Driver Version	15.201.1151.1008
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Subsys ID	00000000
Supports Hardware H264 Decoding	Yes
Vendor ID	0x1002
WebGL Renderer	Google Inc. -- ANGLE (AMD Radeon HD 6450 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 3

[cdlrobinson]

This issue seems to be resolved.

Comment 4

[Loic]

Reopen it if it's back.