1242209 - Firefox does not get rendered

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect, P3)

Description

[quadronom]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
Build ID: 20160105164030

Steps to reproduce:

Opening Firefox, then switching task. If you switch back, Firefox will be completely white (sometimes black), meaning neither page content nor UI itself will be displayed.



Expected results:

I'm pretty sure there is already another bug covering this issue, but I really was not able to find it anymore...

Comment 1

[Loic]

Type about:support in the location bar and copy here the section "graphics".

Comment 2

[quadronom]

Here you go:
**************************************

Grafik
------

Asynchrones Wischen und Zoomen: nichts
ClearType-Parameter: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
Direct2D aktiviert: true
DirectWrite aktiviert: true (10.0.10586.0)
Gerätekennung: 0x1612
Gerätekennung (GPU #2): 0x139b
GPU #2 aktiv: false
GPU-beschleunigte Fenster: 1/1 Direct3D 11 (OMTC)
H264-Hardware-Dekodierung unterstützt: Yes
Herstellerkennung: 0x8086
Herstellerkennung (GPU #2): 0x10de
Karten-Beschreibung: Intel(R) HD Graphics 5600
Karten-Beschreibung (GPU #2): NVIDIA GeForce GTX 960M
Karten-RAM: Unknown
Karten-RAM (GPU #2): 2048
Karten-Treiber: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Karten-Treiber (GPU #2): nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Subsys-ID: 11031462
Subsys-ID (GPU #2): 11031462
Treiber-Datum: 7-17-2015
Treiber-Datum (GPU #2): 12-16-2015
Treiber-Version: 10.18.15.4256
Treiber-Version (GPU #2): 10.18.13.6143
WebGL-Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5600 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Comment 3

[Loic]

As you have Win 10 on your computer, could you update the drivers of your Intel(R) HD Graphics 5600 (7-17-2015), they are surely to old for Win 10, because too near of the official release of Win 10.
https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen-

For the Nvidia GPU, it's fine.

Comment 4

[quadronom]

Thank you very much for link!
Updated – but still the "whitening" does happen.

Also Firefox worked fine for a long time, this problem started mid-december 2015 maybe.

Comment 5

[u279076]

Could you please check if this reproduces in an older Firefox version?
http://archive.mozilla.org/pub/firefox/releases/

Comment 6

[quadronom]

Attachment: render-issue.png

This bug contains like 2 different problems:
• Part of the UI does not get rendered properly and thus will be shown black.
• The complete UI does not get rendered and stays white. If you go with the cursor over the window, the things under it will be displayed

The image shows the first part.

Comment 7

[quadronom]

Sadly I'm on a productive system, and I currently do not have the time to explore the system deeper (with checking previous versions).

Comment 8

[u279076]

Could you please try disabling hardware acceleration and see if that helps?

Comment 9

[quadronom]

No, that does not seem to help.

Comment 10

[u279076]

(In reply to quadronom from comment #9)
> No, that does not seem to help.

Okay, so this might not be related to hardware acceleration. Would you be able to test this in a new Firefox profile? https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Comment 11

[Gregory Pappas [:gregp]]

Reporter, are you still experiencing this issue?

Comment 12

[quadronom]

7 years and several machines later? Nope, I do not :)

Comment 13

[Gregory Pappas [:gregp]]

Thanks for confirming!