1243439 - Firefox Screen goes blank/dark when viewing photo's on a few websites

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect, P3)

Description

[Mike]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:43.0) Gecko/20100101 Firefox/43.0
Build ID: 20160105164030

Steps to reproduce:

Looking at photo's usually (on for example a watch enthusiast forum site)


Actual results:

Seemingly at random (whist doing the above whilst scrolling through a long list of photo's), the browser screen goes dark/blank.... can't scroll up or down out of the problem..

If I window (make it slightly smaller on the desktop) the maximised screen the website contents *always* reappears... and control is regained....I can scroll up and down through the photo's list.
But if I re-maximise the browser .. the browser goes dark/blank again .... and I can't click on any tabs that I may have open.
It has done it when looking at images via google image search too.


Expected results:

I should just be able to scroll up and down through the photo's at will.

This *only happens with this particular computer (a fairly new shuttle ds81 running win 7 32 bit), I have the same browser on a mac and it works flawlessly on the same site...

Comment 1

[Milan Sreckovic [:milan] (needinfo for best results)]

Can we have the about:support graphics section?

Comment 2

[Mike]

Hi Milan, sorry I'm unfamiliar with reporting this sort of stuff... do you mean the graphics hardware details?

I actually caught the behaviour on a short video , if it helps , will try and work a way of editing it first

Comment 3

[Milan Sreckovic [:milan] (needinfo for best results)]

My bad, sorry.  Type about:support in the URL bar and scroll down a bit to the "Graphics" section, then just cut and paste everything that's in that section.

Comment 4

[Mike]

Ok will do tomorrow when I'm at the machine in question

Comment 5

[Mike]

Adapter Description	Intel(R) HD Graphics 4400
Adapter Drivers	igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM	Unknown
Asynchronous Pan/Zoom	none
Device ID	0x041e
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.17292)
Driver Date	8-19-2013
Driver Version	10.18.10.3277
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Subsys ID	00000000
Supports Hardware H264 Decoding	Yes
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 6

[u279076]

(In reply to Mike from comment #5)
> Adapter Description	Intel(R) HD Graphics 4400
> Driver Date	8-19-2013
> Driver Version	10.18.10.3277

Your drivers are very old. A more recent version can be found here:
https://downloadcenter.intel.com/product/81497/Intel-HD-Graphics-4400-for-4th-Generation-Intel-Core-Processors

Please update your drivers and retest.

Comment 7

[Mike]

Ok thanks Guys, I have updated graphics and will re-test over next few days and report back soon

Adapter Description	Intel(R) HD Graphics 4400
Adapter Drivers	igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM	Unknown
Asynchronous Pan/Zoom	none
Device ID	0x041e
Direct2D Enabled	true
DirectWrite Enabled	true (6.2.9200.17292)
Driver Date	11-20-2015
Driver Version	10.18.14.4332
GPU #2 Active	false
GPU Accelerated Windows	1/1 Direct3D 11 (OMTC)
Subsys ID	00000000
Supports Hardware H264 Decoding	Yes
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 8

[Mike]

Sorry it's took a while to test ,it appeared to be ok

It's just shown itself today again

Comment 9

[Tony]

This sounds extremely similar to the problem I am having. I experience it while watching video on nbcsports.com. Everything will go dark except for the video which is playing. If I click where another tab was displayed before, that tab will be selected and display fine. If I un-maximize the window, it looks fine. As soon as I go back to that tab maximized it is all dark again. This happens consistently about every half hour or so. Here's my graphics info:

Adapter Description	Intel(R) HD Graphics Family
Adapter Drivers	igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Adapter RAM	Unknown
Asynchronous Pan/Zoom	none
Device ID	0x0a16
Direct2D Enabled	true
DirectWrite Enabled	true (10.0.14295.1000)
Driver Date	11-18-2015
Driver Version	20.19.15.4331
GPU #2 Active	false
GPU Accelerated Windows	2/2 Direct3D 11 (OMTC)
Subsys ID	00051414
Supports Hardware H264 Decoding	Yes
Vendor ID	0x8086
WebGL Renderer	Google Inc. -- ANGLE (Intel(R) HD Graphics Family Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote	true
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
AzureSkiaAccelerated	0

Comment 10

[Anne]

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