1244102 - Notifications disappear during interaction

Status: RESOLVED WONTFIX

(Toolkit Graveyard :: Notifications and Alerts, defect)

Description

[Dan Callahan [:callahad]]

Notifications dismiss themselves, even when the user is interacting with the notification.



Steps to Reproduce:

1. Trigger a notification, e.g., by using the demo at https://davidwalsh.name/demo/notifications-api.php

2. Click the '...' (OS X) or gear icon (Windows) to reveal extended actions like "Disable notifications from davidwalsh.name" and "Notification Settings"

3. Hover over these options, and wait five seconds.



What happens:

1. The notification times out and dismisses itself, even in the midst of user interaction.



What should happen:

1. The notification should persist while the user is interacting with it.

Comment 1

[Lina Butler [:lina]]

Thanks, Dan! Unfortunately, there isn't much we can do about the OS X behavior. I suspect it's because we're using a private API to add the action menu, and it doesn't anticipate being used with a banner notification. iCal has a similar menu for reminders, but its alerts remain visible until you click "Snooze." Windows shouldn't be affected, since it uses a different notification backend.

We could use the same backend on all our platforms, as Chrome does. There's some discussion about that in bug 1148410, and we can use this ticket as another reason to go with that approach.

I still think the native platform integration is a win (it's consistent with other apps, and uses the same notification center), though it leads to UX paper cuts like this. We could also make notifications persistent by default, though that can be a poor experience if you receive too many of them.