Open Bug 1245434 Opened 8 years ago Updated 2 years ago

Crash in [@ TV_GetItemRect ]

Categories

(Core :: Widget, defect, P4)

Product:
Core
Component:
Widget
Platform:
All
Windows
Type:
defect

Tracking

()

Tracking Flags:
Tracking Status
firefox47 --- affected
firefox48 --- affected
firefox49 --- affected
firefox-esr45 --- affected
firefox50 --- affected
firefox51 --- affected

People

(Reporter: paulbagrie, Unassigned)

References

Details

(Keywords: crash, crashreportid, Whiteboard: tpi:+)

Crash Data

User Story

See comment 10, the "Expand to current folder" option in Explorer seems to be causing this crash.
User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:44.0) Gecko/20100101 Firefox/44.0
Build ID: 20160123151951

Steps to reproduce:

Go to any page that has any link to upload a file, facebook is a major one for example. Click that link. Firefox crashes.


Actual results:

Go to any page that has any link to upload a file, facebook is a major one for example. Click that link. Firefox crashes.


Expected results:

Go to any page that has any link to upload a file, facebook is a major one for example. Click that link. Firefox opens a dialog with your drives & files, you pick one to upload and everything works.
Been like this since at least 43, surprised there's no bug posted yet. I've tried fresh profiles & complete reinstalls of firefox.
Severity: normal → critical
OS: Unspecified → Windows 7
Hardware: Unspecified → x86_64
Do you have crash report links in the page about:crashes?
Flags: needinfo?(paulbagrie)
One or two were throttled, and I pruned a couple with 'colourful' user comments. Then for good measure I generated a couple of new ones. These don't seem to show that I'd tried reinstalling, I'm sure I did, maybe I didn't submit crash reports before that? I certainly didn't submit all crashes, I've been using a file drop plugin as a work around; at one point I'd even deleted the crash reporter because I was sick of it popping up so often.

https://crash-stats.mozilla.com/report/index/c96ff92d-04e1-47c5-81e4-fe78a2151207
https://crash-stats.mozilla.com/report/index/157ee462-c823-404b-8049-332b92151227
https://crash-stats.mozilla.com/report/index/619f4005-b427-4c89-8c6a-b71ac2151227
https://crash-stats.mozilla.com/report/index/16fa2675-4280-45aa-a0e6-9e4472151227
https://crash-stats.mozilla.com/report/index/d6e1f9e8-5dc2-4ba3-8c25-860df2151227
https://crash-stats.mozilla.com/report/index/1f629c1c-cf59-4e8d-9fef-aa4432151231
https://crash-stats.mozilla.com/report/index/4b05ff05-db2c-4e42-805a-37bd32160106
https://crash-stats.mozilla.com/report/index/4cac0f25-28f7-416b-b250-43e072160106
https://crash-stats.mozilla.com/report/index/aa3c7faa-9b48-4ba2-824b-1bc082160109
https://crash-stats.mozilla.com/report/index/e98e3597-f1f9-45f9-aa8c-e20742160203
https://crash-stats.mozilla.com/report/index/ab5f9ca4-e088-4d5a-a00b-4e5942160203
https://crash-stats.mozilla.com/report/index/72554533-5dd2-4354-ac2a-619de2160203
Flags: needinfo?(paulbagrie)
Status: UNCONFIRMED → NEW
Crash Signature: [@ TV_GetItemRect ]
Ever confirmed: true
Keywords: crash, crashreportid
OS: Windows 7 → Windows
Hardware: x86_64 → All
Summary: Any link on any page that is supposed to open a dialog to choose files to upload instead crashes firefox → Crash in [@ TV_GetItemRect ]
Wow, you have a bunch of add-ons in your profile!

Are you able to reproduce the crash with a clean profile?
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles
Hi,

I didn't managed to reproduce this issue on the latest release(44.0.1) nor the latest Nightly(47.0a1).

User Agent: User Agent  Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
Build ID: 20160205155049

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:47.0) Gecko/20100101 Firefox/47.0
Build ID: 20160210071115

Due to the fact that the issue is reproducible for the reporter I will assign a component and perhaps there's someone with extensive knowledge on this area that might be able to help here.

Thank you,
Vlad
Component: Untriaged → Widget
Product: Firefox → Core
Version: 44 Branch → Trunk
I didn't realise there was an update. Still crashes on 44.0.2: https://crash-stats.mozilla.com/report/index/83c273e9-dd4f-45cc-88cc-49d4c2160211
FOUND SOLUTION: It turns out disabling "Expand to current folder" in the windows navigation pane fixes the issue.

Backstory: firefox started crashing whenever I tried to download something as well on trying to upload. I gave up and went to chrome for awhile - and then found I had the same problem there too. I'm not sure where I found the solution, although looking for it in relation to chrome this time I did find it, but wherever it was they reckoned it affected all browsers.

Not sure if firefox could stop this crashing from it's end, so I'm not touching this bugs flags.

Any way to move this info to the top of the bug, give anyone else with the same issue and looking here a heads up?
Are you sure the cause is not a 3rd-party application like folder manager on something like that, installed on your computer?
I am now after checking. I:

Killed programs with explorer.exe hooks (possibly not all) & killed/restarted explorer.exe, turned "expand to current folder" on: crashes:
https://crash-stats.mozilla.com/report/index/9a072347-1e08-4336-b2e5-8bccb2160604

Rebooted windows in safe mode (network), turned "expand to current folder" on: crashes:
https://crash-stats.mozilla.com/report/index/91a2150b-e989-4b91-a99b-ec7f52160604

While in windows safe mode, "expand to current folder" on, restarted firefox in safe mode: crashes, and messed up my toolbars:
https://crash-stats.mozilla.com/report/index/b88af8ca-5dea-4677-a234-97ffa2160604

That's as clean and sure as I can get without reinstalling windows.
Note: I'm not using 46.0.1 because it fragged one of my plugins and I didn't have time to deal with it at the time so I downgraded. Now I can't remember which plugin & I can't be bothered with sorting it out.
very low volume crash.
Priority: -- → P4
Whiteboard: tpi:+
Crash volume for signature 'TV_GetItemRect':
 - nightly (version 50): 4 crashes from 2016-06-06.
 - aurora  (version 49): 5 crashes from 2016-06-07.
 - beta    (version 48): 11 crashes from 2016-06-06.
 - release (version 47): 55 crashes from 2016-05-31.
 - esr     (version 45): 45 crashes from 2016-04-07.

Crash volume on the last weeks:
             Week N-1   Week N-2   Week N-3   Week N-4   Week N-5   Week N-6   Week N-7
 - nightly          1          0          2          0          1          0          0
 - aurora           2          0          0          1          2          0          0
 - beta             2          4          0          0          1          0          0
 - release          9          6          3          8         10         12          4
 - esr              4          4          5          8          3          8          0

Affected platform: Windows
status-firefox47: --- → affected
status-firefox48: --- → affected
status-firefox49: --- → affected
status-firefox50: --- → affected
status-firefox-esr45: --- → affected
Crash volume for signature 'TV_GetItemRect':
 - nightly (version 51): 1 crash from 2016-08-01.
 - aurora  (version 50): 0 crashes from 2016-08-01.
 - beta    (version 49): 4 crashes from 2016-08-02.
 - release (version 48): 19 crashes from 2016-07-25.
 - esr     (version 45): 62 crashes from 2016-05-02.

Crash volume on the last weeks (Week N is from 08-22 to 08-28):
            W. N-1  W. N-2  W. N-3
 - nightly       0       1       0
 - aurora        0       0       0
 - beta          1       3       0
 - release      10       5       1
 - esr           7       3       3

Affected platform: Windows

Crash rank on the last 7 days:
           Browser     Content   Plugin
 - nightly
 - aurora
 - beta
 - release #3704
 - esr     #723
status-firefox51: --- → affected
User Story: (updated)

Since the crash volume is low (less than 5 per week), the severity is downgraded to S3. Feel free to change it back if you think the bug is still critical.

For more information, please visit auto_nag documentation.

Severity: critical → S3
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