1246241 - [e10s] crash in mozilla::dom::quota::QuotaManager::GetQuotaObject

Status: RESOLVED WONTFIX

(Core :: DOM: Core & HTML, defect, P3)

Description

[Kyle Huey (Exited; not receiving bugmail, old account, do not use)]

This bug was filed from the Socorro interface and is 
report bp-659c7a6f-2743-473a-acbc-b3e052160203.
=============================================================

Shyam has hit this a couple times.  It looks like QuotaManager is null here, which we don't expect.

http://hg.mozilla.org/releases/mozilla-aurora/annotate/980fea2f7011/storage/TelemetryVFS.cpp#l311

janv?

Comment 1

[Shyam Mani [:fox2mike]]

And hit this today again after a gap of a few days - https://crash-stats.mozilla.com/report/index/cec46f6c-20ee-43b4-a579-8a6072160218

Comment 2

[Dirkjan Ochtman (:djc)]

I just hit this while shutting down (due to an upgrade). Looks like janv isn't responsive to his needinfo?

Comment 3

[Jan Varga [:janv]]

(In reply to Dirkjan Ochtman (:djc) from comment #2)
> I just hit this while shutting down (due to an upgrade). Looks like janv
> isn't responsive to his needinfo?

I was waiting if someone hits it again. I landed a fix for bug 1248550 which could have fixed it.
Dirkjan, are you using latest nightly ?

Comment 4

[Shyam Mani [:fox2mike]]

(In reply to Jan Varga [:janv] from comment #3)

> I was waiting if someone hits it again. I landed a fix for bug 1248550 which
> could have fixed it.

My last crash was https://crash-stats.mozilla.com/report/index/dab7d744-0ed0-463f-9f98-3d1502160308 (a couple of days ago).

Comment 5

[Dirkjan Ochtman (:djc)]

This is my crash: https://crash-stats.mozilla.com/report/index/fb8569db-9427-480e-a678-8196b2160310. Not sure if the exact version is in there? I do keep my Nightly updated most of the time; it was definitely less than a week old.

Comment 6

[Jan Varga [:janv]]

I guess this can be related to bug 1246828.

Comment 7

[Nicholas Nethercote [inactive]]

Another occurrence in Nightly 20160412050029: https://crash-stats.mozilla.com/report/index/ed4f3cc6-b200-41b2-8a27-daacb2160412

Comment 8

[Dirkjan Ochtman (:djc)]

I also ran into this again just now: https://crash-stats.mozilla.com/report/index/2771e931-51eb-4f3e-8b02-fc3fb2160517

Comment 9

[alex_mayorga]

¡Hola!

This also happens on Ubuntu.

Please see https://crash-stats.mozilla.com/report/index/bp-a1ab3ab1-f000-4b44-9a8b-c72ce2160523

¡Gracias!

Comment 10

[Jan Varga [:janv]]

This will be fixed by bug 1246828.

Comment 11

[Nicholas Nethercote [inactive]]

Another occurrence on Nightly: https://crash-stats.mozilla.com/report/index/586f0b1e-e1f4-4266-b910-57c3d2160528

Comment 12

[Andrew Overholt [:overholt]]

Bug 1246828 is now fixed so let's watch out for any future occurrences here.

Comment 13

[BugBot [:suhaib / :marco/ :calixte]]

Crash volume for signature 'mozilla::dom::quota::QuotaManager::GetQuotaObject':
 - nightly (version 50): 15 crashes from 2016-06-06.
 - aurora  (version 49): 266 crashes from 2016-06-07.
 - beta    (version 48): 251 crashes from 2016-06-06.
 - release (version 47): 5 crashes from 2016-05-31.
 - esr     (version 45): 1 crash from 2016-04-07.

Crash volume on the last weeks:
             Week N-1   Week N-2   Week N-3   Week N-4   Week N-5   Week N-6   Week N-7
 - nightly          0          0          0          0          1          9          5
 - aurora          32         55         31         52         36         40          6
 - beta            30         42         40         57         30         22          7
 - release          1          0          1          2          1          0          0
 - esr              0          0          0          1          0          0          0

Affected platforms: Windows, Mac OS X, Linux

Comment 14

[Marco Castelluccio [:marco]]

In Firefox 48:
(97.91% in signature vs 00.68% overall) address = 0x10
(100.0% in signature vs 25.44% overall) dom_ipc_enabled = 1
(76.89% in signature vs 08.63% overall) useragent_locale = fr
(97.91% in signature vs 33.35% overall) reason = EXCEPTION_ACCESS_VIOLATION_READ
(63.51% in signature vs 03.17% overall) shutdown_progress = profile-change-teardown
(35.49% in signature vs 05.00% overall) shutdown_progress = profile-before-change

The crash has been spiking recently. It appears many users are crashing on http://www.20minutes.fr/,
in particular many on http://www.20minutes.fr/nantes/1925375-20160915-fc-nantes-rene-girard-preparerait-beton-arme-nancy,
which was published on Sep 15 and so would explain the spike on Sep 15.
A smaller, older, spike is at the end of August, probably when we have rolled out e10s to more people.

Comment 15

[Brian Birtles (:birtles)]

Looking at crash stats this crash signature seems to have spiked dramatically in the last day. I have one profile which I cannot open at all due to this, even in safe mode.

Comment 16

[Brian Birtles (:birtles)]

Looks like the assertion added in bug 1389561. Will file a separate bug for this.

Comment 17

[Jan Varga [:janv]]

Yeah, we're going to backout that assertion.

Comment 18

[Brian Birtles (:birtles)]

Filed bug 1407930 for crashes due to the failing diagnostic assert.

Comment 19

[BugBot [:suhaib / :marco/ :calixte]]

Closing because no crashes reported for 12 weeks.