Closed Bug 1248477 Opened 6 years ago Closed 1 year ago

Create SUMO article to help and explain Migration of RL

Categories

(Firefox for Android Graveyard :: General, defect)

All
Android
defect
Not set
normal

Tracking

(Not tracked)

RESOLVED INCOMPLETE

People

(Reporter: antlam, Unassigned)

References

Details

Attachments

(1 file)

There's a "Learn more" link in the Reading List panel after this change happens that we can have lead to a SUMO article. This can be where we point users to if they'd like to know more.

I've also included a screenshot of the slide I'm talking about.

Barbara, do you think we need this still?
Flags: needinfo?(bbermes)
Yes, I believe this is very helpful, unless we normally don't provide more info if we consolidate/remove things from the app. What did we do with the one other panel we changed? Did we have a SUMO for that?
Flags: needinfo?(bbermes) → needinfo?(alam)
I don't remember now. But I think Roland or Joni would be the people we need to loop in here :)
Flags: needinfo?(alam) → needinfo?(rtanglao)
i don't remember but I don't think we have a SUMO KB article for changing about:home panels :barbara
:jsavage do you remember? anyhow we can do some sort of SUMO KB Article for this
:jsavage any thoughts
Flags: needinfo?(rtanglao) → needinfo?(jsavage)
Which other panel was removed? If it's an added feature, we do write new SUMO articles.

In this case, it looks like we just need to change this article: https://support.mozilla.org/en-US/kb/save-web-pages-your-reading-list-firefox-android.

Which version of Firefox will this happen?
Flags: needinfo?(alam)
I believe it's being targetted for 47 ATM, but I'll redirect to Barbara to confirm :)
Flags: needinfo?(alam) → needinfo?(bbermes)
(In reply to Joni Savage ("need info" me) from comment #4)
> Which other panel was removed? If it's an added feature, we do write new
> SUMO articles.

It's only the RL panel.
As per Margaret, this is more looking like 48 now.
Flags: needinfo?(bbermes)
Got it. If you'd like an in-product link, you can use this one: https://support.mozilla.org/1/mobile/%VERSION%/%OS%/%LOCALE%/reading-list

The preceding link will redirect to this page (to be updated): https://support.mozilla.org/en-US/kb/save-web-pages-your-reading-list-firefox-android.

If we need a more specific article that explains the migration, let me know. It will still be the same in-product link, but I will change the target article.
Friendly ping on the status here Joni :)
Hi Antlam, we have the content planned for 48 beta. Do we need it sooner? If so, we can bump it up sooner.
Flags: needinfo?(jsavage) → needinfo?(alam)
Flags: needinfo?(jsavage)
I'm going to toss this over to Barbara just to be sure.

But looking at our Aha board (https://mozilla.aha.io/products/FENN/feature_cards), the migration work is happening in 48.
Flags: needinfo?(alam) → needinfo?(bbermes)
Should be all set and good for 48, thanks for checking Joni.
Flags: needinfo?(jsavage)
Flags: needinfo?(bbermes)
We have completed our launch of our new Firefox on Android. The development of the new versions use GitHub for issue tracking. If the bug report still reproduces in a current version of [Firefox on Android nightly](https://play.google.com/store/apps/details?id=org.mozilla.fenix) an issue can be reported at the [Fenix GitHub project](https://github.com/mozilla-mobile/fenix/). If you want to discuss your report please use [Mozilla's chat](https://wiki.mozilla.org/Matrix#Connect_to_Matrix) server https://chat.mozilla.org and join the [#fenix](https://chat.mozilla.org/#/room/#fenix:mozilla.org) channel.
Status: NEW → RESOLVED
Closed: 1 year ago
Resolution: --- → INCOMPLETE
Product: Firefox for Android → Firefox for Android Graveyard
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