1259102 - Get Add Ons and Extensions pages from the Add-Ons Manager are missing

Status: RESOLVED INVALID

(Toolkit :: Add-ons Manager, defect)

Description

[marty]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:45.0) Gecko/20100101 Firefox/45.0
Build ID: 20160315153207

Steps to reproduce:

Open Add On's Manager


Actual results:

Get Add Ons and Extensions pages are blank

Comment 1

[Loic]

WFM with FF45 on Win 7. Are you sure this page is not blocked by your AV? it's a common issue with AV blocking SSL traffic, "Get Add-ons" page is not displayed or altered.

Comment 2

[marty]

I've checked NoScript and Kaspersky, neither appear to be blocking "about:addons"

The Get Add-ons tab gives me a perpetually spinning Loading message (I have several installed)
The Extensions tab is blank
The Appearance tab says Default
The Plugins tab is populated normally
The Services tab says I don't have any addons of this type installed

Comment 3

[:shell escalante]

can you start in safe mode and see if problem goes away?  potentially an extension is causing (this would determine)

Comment 4

[marty]

I did a "restart with all add-ons disabled" and when I go to Add-ons /Get Add-Ons I get the same perpetual "Loading" sign.

Comment 5

[Loic]

Is it reproducible with a fresh profile?
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Comment 6

[Andy McKay]

Wondering if its reproducible with a new profile as suggested by Loic. At this point still not sure what bad actor is causing this.

Can you open about:support, click "Copy text to clipboard", and post the result? 

Re-applying need info because it wasn't cleared last time.

Comment 7

[marty]

I'm wondering if the GetAddons URL might have changed in the about:config file?

I have:
extensions.getAddons.get.url - https://services.addons.mozilla.org/%LOCALE%/firefox/api/%API_VERSION%/search/guid:%IDS%?src=firefox&appOS=%OS%&appVersion=%VERSION%

Comment 8

[Andrew Swan [:aswan]]

That is the correct URL for get add-ons.  Moreover, the other views (eg Extensions) don't use external URLs so something else is going on.
As requested above can you try with a clean profile?  (See https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles for detailed instructions)

Comment 9

[Andy McKay]

Haven't heard back from the reporter in a while. At this point we don't have enough information to continue. Flagging with intent to close, if we don't hear back in a month we'll close it.

Comment 10

[Vasilica Tamas, QA [:vtamas]]

I was unable to reproduce this issue on Firefox 52.0a1 (2016-11-10), Firefox 51.0a2 (2016-11-10), Firefox 50.0 (20161104212021) and Firefox 49.0.2 (20161019084923) under Windows 10 64-bit.

Closing this bug as Invalid since nobody was able to reproduce it and based on lack of information from the reporter side.

Comment 11

[marty]

The Add-Ons & Plug-Ins screens do appear if I create a new profile.
What can I look for in my existing profile that could be causing this?
Thanks

Comment 12

[Andrew Swan [:aswan]]

(In reply to marty from comment #11)
> The Add-Ons & Plug-Ins screens do appear if I create a new profile.
> What can I look for in my existing profile that could be causing this?
> Thanks

Well the usual technique is to disable extensions one by one until the problem is resolved but given the nature of this problem that's going to be tough :-)

If you visit about:support in the affected profile you can get a list of installed extensions, you could try installing those same extensions into a fresh profile one by one and see which one, if any, causes the problem to reoccur.  Note that about:support will also show you "system add-ons", which are extensions that we ship as part of the browser, they are also present in a new profile so they're not likely to be related to this bug.  The quick thing to do would be to just skip over extensions for which the identifiers end in @mozilla.org as you're going through the extensions from your bad profile.

If this doesn't work or you get stuck, please click the "Copy text to clipboard" button in about:support, then add an attachment to this bug with the clipboard contents pasted in.  And if you do find an extension that caused the problem, please let us know which one it is so we can look into it further.