1260834 - does not install: always install shortly primetime content decryption module and openh264 video codec

Status: RESOLVED FIXED

(Core :: WebRTC: Audio/Video, defect, P1)

Description

[exxonSE]

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:45.0) Gecko/20100101 Firefox/45.0
Build ID: 20160315153207

Steps to reproduce:

I have installed on my fresh PC Firefox 45.0.1 X64 (Firefox was the first, that was installed) 
+ The addons NoScript and uBlock Origin
Sys
Win 10X64 10.0.1586
Nvida driver 364.72




Actual results:

The plugins openh264 video codec and primetime decryption module will not be installed. Say always "Will be installed shortly"
I reset my firefox, i totally delete my firefox (all folders and files) i reinstalled my firefox but nothing happens.
I also tried the beta version. It did not work.
I even reinstalled Windows.
It did not help

Comment 1

[Jon Grossart]

I had this same behvaior. Installed a fresh copy of Firefox 45.0.1 x64 bit, and it does not install the openh264 and primetime plugins. It didn't not work on a fresh profile nor on a complete reinstall of firefox. It has worked correctly previously on some earlier version of Firefox.

Comment 2

[Maire Reavy [:mreavy]]

Our AUS server that services our OpenH264 plugins is offline.  It should be back up soon, but until it is, a user will need to manually fetch the plugin and install it in the correct directory if they want to use OpenH264.  I'll keep this bug open until the AUS server is back up.  I expect we'll get several dup reports about this, and we can use this bug to dup them to.

Comment 3

[exxonSE]

Thanks for the infos
So patience is the cure

Comment 4

[alex_mayorga]

(In reply to Maire Reavy [:mreavy] (Plz ni?:mreavy) from comment #2)
> a user will need to manually fetch the plugin
> and install it in the correct directory if they want to use OpenH264.

¡Hola Maire!

I'm trying to help a user with this issue over at https://support.mozilla.org/es/questions/1116447

How does one "manually fetch the plugin and install it in the correct directory" exactly?

¡Gracias!

Comment 5

[Maire Reavy [:mreavy]]

¡Hola Alex!

The AUS update server is back up; I just verified it's installing OpenH264 plugins as it should. The user may need to restart their browser to force a check. (Checks are made once per day in a running browser.)