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system freeze when resizing



16 years ago
14 years ago


(Reporter: ellemenno, Assigned: asa)


Windows 2000

Firefox Tracking Flags

(Not tracked)




16 years ago
From Bugzilla Helper:
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:0.9.8) Gecko/20020204
BuildID:    20022020406

Whenever I attempt to resize the browser window, no matter which page I'm
visiting, the entire system freezes, including mouse and keyboard. This has
happened on this particular computer, both with Win98(first release with
updates) and Win2k(sp2). I'm not sure if it's due to the fact that Trillian
(www.ceruleanstudios.com - latest version) is running or not, since I can't
remember if it happens when Trillian is not running. I haven't noticed it happen
when on RedHat 7.2, but I haven't spent much time over there since that
partition is fairly new and it's a different build of Mozilla. My husband and I
were talking about possibilities of what might be causing this. We both use the
same skin (modern) so I don't believe that's the cause. He doesn't use the tabs
like I do, but it doesn't matter if I have tabs up in the Mozilla window or not.
The only workaround I've found is to simply press the reset button on the tower.
*sigh* I couldn't find this in the bug list at all. I'm a little surprised to be
the only one experiencing this, especially since I just formatted and this is on
a fresh install of Win2k. When I was in Win98, I expected the system to crash
all the time. 

Reproducible: Sometimes
Steps to Reproduce:
1.Open Mozilla.
2.Resize the window.
3.Watch the system lock up.

Actual Results:  The system freezes completely at this point. There is no mouse
or keyboard functionality, nothing indicating the computer is trying to process
something. It's basically just a screen shot of my desktop at that point.

Expected Results:  The screen should be resized and I should be able to continue
to browse.

Someone asked me if I used the Talkback agent to report this. Since there is a
system-wide freeze, there's no possible way I could, or I would have. This pc is
a dual boot Win2k (sp2) and RedHat 7.2. Same thing happened on this computer
when it was just Win98. There's 240mb ram in the pc and plenty of drive space.
It's a 1.2GHz Athlon. I'm completely stumped. The only thing I can come up with
is the possibility of Trillian getting in the way.

Comment 1

16 years ago
I've noticed it's not only when Trillian is running but at other times as well. 
Also, it's not only when I'm resizing, but any time I click on that window now. 
I've uninstalled and will be reinstalling later. Let me know if there's 
anything else you want to know about my system. This is a clean install of 
Win2k. I thought it was just that I needed to format and clean out my system, 
but apparently I was mistaken.

Thanks for the help. :)

Comment 2

16 years ago
What you describes almost sounds more like a hardware issue... Mozilla should
not be able to do anything that brings down your system.

Does your system ever freeze while not running Mozilla (especially running
something else that uses a lot or RAM).  The usual hardware culprit of system
freeze would be video card (or memory).  Make sure your video drivers are up to

Comment 3

16 years ago
Quite honestly, that's something I've considered. The system lockups were only 
when running Mozilla. My system hasn't had any difficulties that I can remember 
since I've uninstalled it. I can't imagine Mozilla would be more resource 
intensive than the graphics programs I run. I tested Mozilla without anything 
else running in the background and it still seemed to have issues. I'm checking 
on video drivers, that is certainly a good idea whether it is the cause or not. 
Thanks for the advice. I'm hoping it isn't a memory issue. I've been there 
before, but that was accompanied with many BSODs and other such grief. Even a 
dying fan can cause similar issues. We'll see what else I can dig up.

Thanks again. :)

Comment 4

16 years ago
Another video-driver thing to try is (if it supports it) to turn off the
accelerated features of the driver.  You could also try using the generic
VGA/SVGA (super low-res and color) driver.  Mozilla will look horrible but might
not crash.
mozilla can't hang windows Nt/2k/XP

This must be a driver/hardware problem
Last Resolved: 16 years ago
Resolution: --- → INVALID
Product: Browser → Seamonkey
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