1261761 - "unexpected error" when logging in to accounts.firefox.com

Status: RESOLVED DUPLICATE of bug 1261753

(Cloud Services :: Server: Firefox Accounts, defect)

Description

[:glob ✱]

sorry if this is the wrong component; i've been unable to locate the right place for fxa website bugs.

logging in to accounts.firefox.com results in "unexpected error".

this has been reported multiple times on irc in #firefox, as well as on reddit.
https://www.reddit.com/r/firefox/comments/4d9xf2/cant_sign_into_firefox_account_on_pc_phone_or/

Comment 1

[:glob ✱]

perhaps unrelated: in the network panel i see a massive request to accounts.firefox.com/metrics-errors which fails due to "414 request too large", so this error probably isn't hitting sentry :|

https://accounts.firefox.com/metrics-errors?sentry_version=4&sentry_client=raven-js/1.1.18&sentry_key=__API_KEY__&sentry_data={"project":"metrics-errors","logger":"javascript","platform":"javascript","request":{"url":"https://accounts.firefox.com/signin","headers":{"User-Agent":"Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:47.0) Gecko/20100101 Firefox/47.0"}},"exception":{"type":"Error","value":"Unexpected error"},"stacktrace":{"frames":[{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":13,"colno":1589,"function":"?","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":33,"colno":12440,"function":"?","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":14167,"function":"requirejs","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":10743,"function":"f","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":14279,"function":"setTimeout handler*req.nextTick<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":10804,"function":"f/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":5616,"function":"newContext/t.prototype.init","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":9053,"function":"newContext/t.prototype.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":6514,"function":"newContext/t.prototype.check","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":12383,"function":"newContext/u.execCb","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":33,"colno":12493,"function":"?","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":14167,"function":"requirejs","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":10743,"function":"f","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":14279,"function":"setTimeout handler*req.nextTick<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":10804,"function":"f/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":5616,"function":"newContext/t.prototype.init","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8507,"function":"newContext/t.prototype.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":236,"function":"each","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":759,"function":"bind/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8913,"function":"newContext/t.prototype.enable/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":11455,"function":"newContext/u.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8507,"function":"newContext/t.prototype.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":236,"function":"each","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":759,"function":"bind/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8913,"function":"newContext/t.prototype.enable/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":11455,"function":"newContext/u.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8507,"function":"newContext/t.prototype.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":236,"function":"each","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":759,"function":"bind/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":8913,"function":"newContext/t.prototype.enable/<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":11455,"function":"newContext/u.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":9053,"function":"newContext/t.prototype.enable","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":6514,"function":"newContext/t.prototype.check","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":12,"colno":12383,"function":"newContext/u.execCb","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":22,"colno":10279,"function":"?","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":10903,"function":"n","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":9623,"function":"j","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":10638,"function":"m","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":9623,"function":"j","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":10638,"function":"m","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":9623,"function":"j","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":10731,"function":"m","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":27379,"function":"?","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":25292,"function":"MutationCallback*f","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":25072,"function":"d","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":21,"colno":27993,"function":"c","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":22,"colno":12053,"function":"e/b[c]</<","in_app":true},{"filename":"https://accounts.firefox.com//scripts/main.js","lineno":17,"colno":11180,"function":"c.exports.toError","in_app":true}]},"culprit":"https://accounts.firefox.com//scripts/main.js","message":"Unexpected error","tags":{"context":"signin","errno":999,"namespace":"auth"},"extra":{"session:duration":378801},"event_id":"a70362f90e6246dc92973a9d1db0ec27"}

Comment 3

[Ryan Kelly [:rfkelly]]

>  a massive request to accounts.firefox.com/metrics-errors which fails due to "414 request too large",

Thanks for pointing it out, I'm pretty sure we have an existing bug for this as well

Comment 4

[:glob ✱]

(In reply to Ryan Kelly [:rfkelly] from comment #3)
> >  a massive request to accounts.firefox.com/metrics-errors which fails due to "414 request too large",
> 
> Thanks for pointing it out, I'm pretty sure we have an existing bug for this
> as well

https://github.com/mozilla/fxa-content-server/issues/3167 (marked as fixed by https://github.com/mozilla/fxa-content-server/pull/3590).