1266274 - setting print.always_print_silent causes firefox to crash/become non-responsive

Status: RESOLVED INCOMPLETE

(Toolkit :: Printing, defect)

Description

[nlanesmith]

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_4) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.112 Safari/537.36

Steps to reproduce:

1. Open about:config
2. Create new key/value (print.always_print_silent = true)
3. navigate to a random website
4. open console, JS print (window.print();)



Actual results:

firefox UI works but clicking on links no longer works

doing step #4 a second time gives a popup:
"Some printing functionality is not currently available."

A 500MB core file shows up in my home folder.


Expected results:

A document should have been printed

Comment 1

[Jose]

Hardware: Unspecified → x86_64
OS: Windows → XP-7

Comment 2

[nlanesmith]

This is also causing issues with extensions that rely on this flag:

https://github.com/edabg/jsprintsetup/issues/9

Comment 3

[Bob Owen (:bobowen)]

Hi, on what version of Firefox were you experiencing this problem?
Would you mind attaching the text from "Copy text to clipboard" from the about:support page.

The bug Version says 44 Branch, but I can't reproduce on 44.0.2 or 46.0.1 on Ubuntu 12.04.

Comment 4

[Jose]

(In reply to Bob Owen (:bobowen) from comment #3)
> Hi, on what version of Firefox were you experiencing this problem?
> Would you mind attaching the text from "Copy text to clipboard" from the
> about:support page.
> 
> The bug Version says 44 Branch, but I can't reproduce on 44.0.2 or 46.0.1 on
> Ubuntu 12.04.

Hi, This is the information:

************************************
Application Basics
------------------

Name: Firefox
Version: 46.0.1
Build ID: 20160502172042
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
Multiprocess Windows: 0/1 (Disabled)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Copy HTML
Version: 0.2.5.1-signed.1-signed
Enabled: true
ID: jid0-lqtsBMO4PkjAOFcCt6zDcWsAXCU@jetpack

Name: DownThemAll!
Version: 2.0.19
Enabled: true
ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Name: Firefox Hello
Version: 1.2.6
Enabled: true
ID: [e-mail]

Name: IE Tab 2 (FF 3.6+)
Version: 6.2.18.1
Enabled: true
ID: {1BC9BA34-1EED-42ca-A505-6D2F1A935BBB}

Name: Multi-process staged rollout
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Pocket
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Skype
Version: 8.1.0.9134
Enabled: true
ID: {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}

Name: Tamper Data
Version: 11.0.1.1-signed.1-signed
Enabled: true
ID: {9c51bd27-6ed8-4000-a2bf-36cb95c0c947}

Name: View Cookies
Version: 1.13
Enabled: true
ID: {8F6A6FD9-0619-459f-B9D0-81DE065D4E21}

Name: Web Developer
Version: 1.2.5.1-signed.1-signed
Enabled: true
ID: {c45c406e-ab73-11d8-be73-000a95be3b12}

Name: Firebug
Version: 2.0.16
Enabled: false
ID: [e-mail]

Graphics
--------

Adapter Description: ATI Radeon HD 5450
Adapter Drivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
Adapter RAM: 1024
Asynchronous Pan/Zoom: none
Device ID: 0x68f9
DirectWrite Enabled: false (6.2.9200.17568)
Driver Date: 1-26-2011
Driver Version: 8.821.0.0
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic (OMTC)
Subsys ID: 23401462
Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Vendor ID: 0x1002
WebGL Renderer: Google Inc. -- ANGLE (ATI Radeon HD 5450 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: true
browser.places.smartBookmarksVersion: 7
browser.sessionstore.upgradeBackup.latestBuildID: 20160502172042
browser.startup.homepage_override.buildID: 20160502172042
browser.startup.homepage_override.mstone: 46.0.1
browser.urlbar.userMadeSearchSuggestionsChoice: true
dom.allow_scripts_to_close_windows: true
dom.apps.reset-permissions: true
dom.ipc.plugins.enabled.npietab2.dll: true
dom.mozApps.used: true
dom.successive_dialog_time_limit: 0
dom.w3c_touch_events.expose: false
extensions.lastAppVersion: 46.0.1
font.internaluseonly.changed: false
gfx.crash-guard.glcontext.appVersion: 45.0.2
gfx.crash-guard.glcontext.deviceID: 0x68f9
gfx.crash-guard.glcontext.driverVersion: 8.821.0.0
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.glcontext: 2
gfx.direct2d.disabled: true
gfx.direct3d.last_used_feature_level_idx: 0
gfx.direct3d.prefer_10_1: true
gfx.driver-init.appVersion: 41.0.2
gfx.driver-init.deviceID: 0x68f9
gfx.driver-init.driverVersion: 8.821.0.0
gfx.driver-init.feature-d2d: false
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
layers.acceleration.disabled: true
media.gmp-eme-adobe.abi: x86-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1461783856
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1455543321
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20160502172042
media.gmp-manager.lastCheck: 1462799121
media.hardware-video-decoding.failed: false
media.youtube-ua.override.to: 43
network.auth.allow-subresource-auth: 2
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1462799824
places.history.expiration.transient_current_max_pages: 104858
places.history.expiration.transient_optimal_database_size: 167772160
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.load_in_parent_process.application/ietab2: true
plugin.state.java: 2
print. show_print_progress: false
print.always_print_silent: true
print.printer_Microsoft_XPS_Document_Writer.print_bgcolor: false
print.printer_Microsoft_XPS_Document_Writer.print_bgimages: false
print.printer_Microsoft_XPS_Document_Writer.print_colorspace:
print.printer_Microsoft_XPS_Document_Writer.print_command:
print.printer_Microsoft_XPS_Document_Writer.print_downloadfonts: false
print.printer_Microsoft_XPS_Document_Writer.print_duplex: 819474
print.printer_Microsoft_XPS_Document_Writer.print_edge_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_edge_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_evenpages: true
print.printer_Microsoft_XPS_Document_Writer.print_footercenter:
print.printer_Microsoft_XPS_Document_Writer.print_footerleft: &PT
print.printer_Microsoft_XPS_Document_Writer.print_footerright: &D
print.printer_Microsoft_XPS_Document_Writer.print_headercenter:
print.printer_Microsoft_XPS_Document_Writer.print_headerleft: &T
print.printer_Microsoft_XPS_Document_Writer.print_headerright: &U
print.printer_Microsoft_XPS_Document_Writer.print_in_color: true
print.printer_Microsoft_XPS_Document_Writer.print_margin_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_margin_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_margin_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_margin_top: 0
print.printer_Microsoft_XPS_Document_Writer.print_oddpages: true
print.printer_Microsoft_XPS_Document_Writer.print_orientation: 0
print.printer_Microsoft_XPS_Document_Writer.print_page_delay: 50
print.printer_Microsoft_XPS_Document_Writer.print_paper_data: 1
print.printer_Microsoft_XPS_Document_Writer.print_paper_height: 11.00
print.printer_Microsoft_XPS_Document_Writer.print_paper_name:
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_type: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_size_unit: 0
print.printer_Microsoft_XPS_Document_Writer.print_paper_width: 8.50
print.printer_Microsoft_XPS_Document_Writer.print_plex_name:
print.printer_Microsoft_XPS_Document_Writer.print_resolution: -2126741248
print.printer_Microsoft_XPS_Document_Writer.print_resolution_name:
print.printer_Microsoft_XPS_Document_Writer.print_reversed: false
print.printer_Microsoft_XPS_Document_Writer.print_scaling: 1.00
print.printer_Microsoft_XPS_Document_Writer.print_shrink_to_fit: true
print.printer_Microsoft_XPS_Document_Writer.print_to_file: false
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_bottom: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_left: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_right: 0
print.printer_Microsoft_XPS_Document_Writer.print_unwriteable_margin_top: 0
print.printer_PDF24_PDF.print_bgcolor: false
print.printer_PDF24_PDF.print_bgimages: false
print.printer_PDF24_PDF.print_colorspace:
print.printer_PDF24_PDF.print_command:
print.printer_PDF24_PDF.print_downloadfonts: false
print.printer_PDF24_PDF.print_duplex: 819474
print.printer_PDF24_PDF.print_edge_bottom: 0
print.printer_PDF24_PDF.print_edge_left: 0
print.printer_PDF24_PDF.print_edge_right: 0
print.printer_PDF24_PDF.print_edge_top: 0
print.printer_PDF24_PDF.print_evenpages: true
print.printer_PDF24_PDF.print_footercenter:
print.printer_PDF24_PDF.print_footerleft: &PT
print.printer_PDF24_PDF.print_footerright: &D
print.printer_PDF24_PDF.print_headercenter:
print.printer_PDF24_PDF.print_headerleft: &T
print.printer_PDF24_PDF.print_headerright: &U
print.printer_PDF24_PDF.print_in_color: true
print.printer_PDF24_PDF.print_margin_bottom: 0
print.printer_PDF24_PDF.print_margin_left: 0
print.printer_PDF24_PDF.print_margin_right: 0
print.printer_PDF24_PDF.print_margin_top: 0
print.printer_PDF24_PDF.print_oddpages: true
print.printer_PDF24_PDF.print_orientation: 0
print.printer_PDF24_PDF.print_page_delay: 50
print.printer_PDF24_PDF.print_paper_data: 1
print.printer_PDF24_PDF.print_paper_height: 11.00
print.printer_PDF24_PDF.print_paper_name:
print.printer_PDF24_PDF.print_paper_size_type: 0
print.printer_PDF24_PDF.print_paper_size_unit: 0
print.printer_PDF24_PDF.print_paper_width: 8.50
print.printer_PDF24_PDF.print_plex_name:
print.printer_PDF24_PDF.print_resolution: -2126741248
print.printer_PDF24_PDF.print_resolution_name:
print.printer_PDF24_PDF.print_reversed: false
print.printer_PDF24_PDF.print_scaling: 1.00
print.printer_PDF24_PDF.print_shrink_to_fit: true
print.printer_PDF24_PDF.print_to_file: false
print.printer_PDF24_PDF.print_unwriteable_margin_bottom: 0
print.printer_PDF24_PDF.print_unwriteable_margin_left: 0
print.printer_PDF24_PDF.print_unwriteable_margin_right: 0
print.printer_PDF24_PDF.print_unwriteable_margin_top: 0
print.printer_PDF995.print_bgcolor: false
print.printer_PDF995.print_bgimages: false
print.printer_PDF995.print_colorspace:
print.printer_PDF995.print_command:
print.printer_PDF995.print_downloadfonts: false
print.printer_PDF995.print_duplex: 819474
print.printer_PDF995.print_edge_bottom: 0
print.printer_PDF995.print_edge_left: 0
print.printer_PDF995.print_edge_right: 0
print.printer_PDF995.print_edge_top: 0
print.printer_PDF995.print_evenpages: true
print.printer_PDF995.print_footercenter:
print.printer_PDF995.print_footerleft: &PT
print.printer_PDF995.print_footerright: &D
print.printer_PDF995.print_headercenter:
print.printer_PDF995.print_headerleft: &T
print.printer_PDF995.print_headerright: &U
print.printer_PDF995.print_in_color: true
print.printer_PDF995.print_margin_bottom: 0
print.printer_PDF995.print_margin_left: 0
print.printer_PDF995.print_margin_right: 0
print.printer_PDF995.print_margin_top: 0
print.printer_PDF995.print_oddpages: true
print.printer_PDF995.print_orientation: 0
print.printer_PDF995.print_page_delay: 50
print.printer_PDF995.print_paper_data: 1
print.printer_PDF995.print_paper_height: 11.00
print.printer_PDF995.print_paper_name:
print.printer_PDF995.print_paper_size_type: 0
print.printer_PDF995.print_paper_size_unit: 0
print.printer_PDF995.print_paper_width: 8.50
print.printer_PDF995.print_plex_name:
print.printer_PDF995.print_resolution: -2126741248
print.printer_PDF995.print_resolution_name:
print.printer_PDF995.print_reversed: false
print.printer_PDF995.print_scaling: 1.00
print.printer_PDF995.print_shrink_to_fit: true
print.printer_PDF995.print_to_file: false
print.printer_PDF995.print_unwriteable_margin_bottom: 0
print.printer_PDF995.print_unwriteable_margin_left: 0
print.printer_PDF995.print_unwriteable_margin_right: 0
print.printer_PDF995.print_unwriteable_margin_top: 0
print.show_print_progress: false
privacy.cpd.downloads: false
privacy.cpd.formdata: false
privacy.cpd.history: false
privacy.cpd.sessions: false
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 0
security.warn_viewing_mixed: false
services.sync.declinedEngines:
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1462547519

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.12
Version in use: 4.12

NSS
Expected minimum version: 3.22.3 Basic ECC
Version in use: 3.22.3 Basic ECC

NSSSMIME
Expected minimum version: 3.22.3 Basic ECC
Version in use: 3.22.3 Basic ECC

NSSSSL
Expected minimum version: 3.22.3 Basic ECC
Version in use: 3.22.3 Basic ECC

NSSUTIL
Expected minimum version: 3.22.3
Version in use: 3.22.3

Experimental Features
---------------------
*****************************************

Comment 5

[Bob Owen (:bobowen)]

(In reply to Jose from comment #4)
> (In reply to Bob Owen (:bobowen) from comment #3)
> > Hi, on what version of Firefox were you experiencing this problem?
> > Would you mind attaching the text from "Copy text to clipboard" from the
> > about:support page.
> > 
> > The bug Version says 44 Branch, but I can't reproduce on 44.0.2 or 46.0.1 on
> > Ubuntu 12.04.
> 
> Hi, This is the information:
 
I think the issue you are seeing is probably bug 1255336, which is on Windows and has a fix.

To work around it on current release you can set print.always_print_silent to false, then print for each printer you use (to set the resolution in the prefs) and then set print.always_print_silent back to true.

The original reporter for this bug, was experiencing an issue on Linux I believe.

Comment 6

[nlanesmith]

Firefox 44.0 on Ubuntu 15.10.

Application Basics
------------------

Name: Firefox
Version: 44.0
Build ID: 20160125133825
User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:44.0) Gecko/20100101 Firefox/44.0
Multiprocess Windows: 0/2 (default: false)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Graphics
--------

Adapter Description: VMware, Inc. -- Gallium 0.4 on llvmpipe (LLVM 3.6, 256 bits)
Asynchronous Pan/Zoom: none
Device ID: Gallium 0.4 on llvmpipe (LLVM 3.6, 256 bits)
Driver Version: 3.0 Mesa 10.5.9
GPU Accelerated Windows: 0/2 Basic (OMTC)
Supports Hardware H264 Decoding: No; Failed to create H264 decoder
Vendor ID: VMware, Inc.
WebGL Renderer: VMware, Inc. -- Gallium 0.4 on llvmpipe (LLVM 3.6, 256 bits)
windowLayerManagerRemote: true
AzureCanvasBackend: cairo
AzureContentBackend: cairo
AzureFallbackCanvasBackend: none
AzureSkiaAccelerated: 0
CairoUseXRender: 1

Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 2
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.startup.homepage_override.buildID: 20160125133825
browser.startup.homepage_override.mstone: 44.0
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 44.0
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1461205838
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20160125133825
media.gmp-manager.lastCheck: 1462870284
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.history.expiration.transient_current_max_pages: 44681
plugin.disable_full_page_plugin_for_types: application/pdf
print.always_print_silent: true
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: 0
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name: na_letter
print.print_paper_size_type: 1
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
privacy.sanitize.migrateClearSavedPwdsOnExit: true
storage.vacuum.last.index: 0

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.11
Version in use: 4.11

NSS
Expected minimum version: 3.21 Basic ECC
Version in use: 3.21 Basic ECC

NSSSMIME
Expected minimum version: 3.21 Basic ECC
Version in use: 3.21 Basic ECC

NSSSSL
Expected minimum version: 3.21 Basic ECC
Version in use: 3.21 Basic ECC

NSSUTIL
Expected minimum version: 3.21
Version in use: 3.21

Experimental Features
---------------------

Sandbox
-------

Seccomp-BPF (System Call Filtering): true
Seccomp Thread Synchronization: false
User Namespaces for privileged processes: true
User Namespaces: false
Media Plugin Sandboxing: true

Comment 7

[Bob Owen (:bobowen)]

(In reply to nlanesmith from comment #6)
> Firefox 44.0 on Ubuntu 15.10.

I've tried a couple of different locale versions of 44.0 and I can't reproduce.
My about:support looks similar to yours, so I'm out of ideas.

You could try updating to the latest version, which would probably be a good idea anyway.

Comment 8

[nlanesmith]

I just reproduced the bug on 45.0.2, same settings. I'll try the latest FF next.

I could send you a docker image to reproduce it, or setup VNC into a box with the image.

Alternatively, are there pre-compiled firefox binaries I can get a stacktrace from? or should I build one?

Comment 9

[Bob Owen (:bobowen)]

(In reply to nlanesmith from comment #8)

> Alternatively, are there pre-compiled firefox binaries I can get a
> stacktrace from? or should I build one?

Firefox has built in crash reporting, do you see anything in the about:crashes page?

Also, there is a symbol server, but I've never tried using it for Linux version:
https://developer.mozilla.org/en-US/docs/Mozilla/Using_the_Mozilla_symbol_server

I don't work much on Linux, but maybe you could try analysing the core file with gdb (as long as you still have the exact same binaries).

Something like:
gdb <path-to-firefox> <path-to-core>

Comment 10

[Mike Conley (:mconley) (:⚙️)]

Any update here, nlanesmith?

Comment 11

[Mike Conley (:mconley) (:⚙️)]

No luck reproducing, and it's been 3 months with no word from the reporter. Closing INCOMPLETE.