Closed Bug 1267714 Opened 9 years ago Closed 8 years ago

Facebook HD video won't load

Categories

(Core :: Audio/Video: Playback, defect, P1)

Product:
Core
Component:
Audio/Video: Playback
Version:
46 Branch
Type:
defect

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: jgraham, Assigned: cpearce)

References

Details

(Keywords: qawanted, Whiteboard: betabreakers-fx46 [platform-rel-Facebook])

Attachments

(14 files)

Lothar #1.txt
3.97 KB, text/plain
Details
Lothar #2.txt
3.69 KB, text/plain
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Frostwolf_AboutSupport #1.txt
3.77 KB, text/plain
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Silvermoon_AboutSupport #1.txt
3.84 KB, text/plain
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Palpatine_AboutSupport #1.txt
3.91 KB, text/plain
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Palpatine_AboutSupport #2.txt
4.04 KB, text/plain
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Dragonmaw_AboutSupport.txt
3.82 KB, text/plain
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Nefarian_AboutSupport #1.txt
3.51 KB, text/plain
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Marwyn_AboutSupport #1.txt
3.72 KB, text/plain
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Marwyn_AboutSupport #2.txt
4.33 KB, text/plain
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Wario_AboutSupport #1.txt
3.75 KB, text/plain
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Wario_AboutSupport #2.txt
3.75 KB, text/plain
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Mango_AboutSupport #1.txt
3.82 KB, text/plain
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Mango_AboutSupport #2.txt
4.38 KB, text/plain
Details
This is a grouping of all Beta Breakers computers that have the following bug: When viewing Facebook videos, if they are set to HD, it will load the sound, but fail to display the video portion of it. Problem doesn't exist with HD turned off.
QA Whiteboard: betabreakers-fx46
Whiteboard: betabreakers-fx46
Link to Facebook video tested: https://www.facebook.com/TrexTuesdays/
On Lothar computer: With hardware acceleration turned off Facebook videos in HD won't display video. With hardware acceleration turned on there is no change. The problem persists in release version 45.0.2 Updating the driver from 8.15.11.8593 to 9.18.13.908 doesn't fix the issue. Uploading about:support documents for each driver version.
Attached file Lothar #1.txt —
Attached file Lothar #2.txt —
On Frostwolf computer: With hardware acceleration turned off Facebook videos in HD won't display video. With hardware acceleration turned on there is no noticeable difference. The problem persists in release version 45.0.2 Uploading about:support document
On Silvermoon computer: With hardware acceleration turned off Facebook videos in HD won't display video. With hardware acceleration turned on there is no noticeable difference. The problem persists in release version 45.0.2 Uploading about:support document
On Palpatine computer: With hardware acceleration turned off Facebook videos in HD won't display video. With hardware acceleration turned on there is no visible difference. The problem persists in release version 45.0.2 Updating the driver from 8.15.11.9038 to 9.18.13.4195 appears to have no effect. Uploading about:support documents for each driver version.
On Dragonmaw computer: With hardware acceleration turned off Facebook videos in HD won't display video. With hardware acceleration turned on there is no noticeable difference. The problem persists in release version 45.0.2 Uploading about:support document
On Nefarian computer: With hardware acceleration turned off Facebook videos in HD won't display video. With hardware acceleration turned on there is no noticeable difference. The problem persists in release version 45.0.2 Uploading about:support document
On Marwyn computer: With hardware acceleration turned off Facebook video in HD won't display video. With hardware acceleration turned on there is no noticeable difference. The problem persists in release version 45.0.2 Updating the driver from 8.630.0.0 to 8.970.100.1100 appears to have no effect. Uploading about:support documents for each driver version.
On Wario computer: With hardware acceleration turned off Facebook video in HD won't display video. With hardware acceleration turned on makes no noticeable difference. The problem persists in release version 45.0.2 Updating the driver from 9.18.13.783 to 9.18.13.908 appears to have no effect. Uploading about:support documents for each driver version.
On Mango computer: With hardware acceleration turned off Facebook video in HD won't display video. With hardware acceleration turned on makes no noticeable difference. The problem persists in release version 45.0.2 Updating the driver from 8.850.0.0 to 8.970.100.1100 appears to have no effect. Uploading about:support documents for each driver version.
Whiteboard: betabreakers-fx46 → betabreakers-fx46 [platform-rel-Facebook]
platform-rel: --- → ?
platform-rel: ? → +
Assignee: nobody → cpearce
Rank: 1
"With hardware acceleration turned off Facebook video in HD won't display video" Are you hearing audio though? e.g. does the video appears to play as far as the progress bar is going; or it's just not starting at all?
Flags: needinfo?(james)
(oops, setting ni? for jya's question)
Wrong jgraham :)
Flags: needinfo?(james) → needinfo?(jgraham)
(hah, oops)
Have we confirmed this issue?
Keywords: qawanted
Florin — are you or someone in the team able to retest, please?
Flags: needinfo?(florin.mezei)
(In reply to Desigan Chinniah [:cyberdees] [:dees] [London - GMT] from comment #31) > Florin — are you or someone in the team able to retest, please? This was reported by Beta Breakers, which is separate from Softvision, so we don't have access to the test machines. I think James Graham (or someone else from Beta Breakers) needs to respond here. Anthony, is the beta Breakers program still active? If so, could someone help here?
Flags: needinfo?(florin.mezei) → needinfo?(anthony.s.hughes)
(In reply to Florin Mezei, QA (:FlorinMezei) from comment #32) > (In reply to Desigan Chinniah [:cyberdees] [:dees] [London - GMT] from > comment #31) > > Florin — are you or someone in the team able to retest, please? > > This was reported by Beta Breakers, which is separate from Softvision, so we > don't have access to the test machines. I think James Graham (or someone > else from Beta Breakers) needs to respond here. > > Anthony, is the beta Breakers program still active? If so, could someone > help here? The program is still active but budget is limited. I could have this retested as part of a new testrun but not by itself. However we have no testruns scheduled at this time.
Flags: needinfo?(anthony.s.hughes)
From what I can see we don't have any of the video cards that reproduced this. I did a quick check using: - Firefox 52 RC1 - Win 7 x64 - NVIDIA GeForce GT 610 - Firefox 51.0.1 - Win 8.1 x64 - Intel HD In both cases HD videos worked on Facebook with HW enabled or disabled. I f you think it's urgent/important enough I'll forward this to the QA team to investigate a bit more. Keep in mind that the team is already covering a lot of stuff, so they may get to this only later on. If this exists since Firefox 46, and we have no user reports of it, then my guess would be that this might not be important enough, or maybe not happening anymore.
Given that we can't reproduce and that we haven't heard about this from other sources, removing tracking.
platform-rel: + → ---
Flags: needinfo?(jgraham)
This is an old bug and we cannot reproduce it per comment 34, so I am going to close it. If someone still can see this bug, please reopen it or fire another bug.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → WORKSFORME
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