If you think a bug might affect users in the 57 release, please set the correct tracking and status flags for Release Management.

crash in igd10umd32.dll@0x6d89f

RESOLVED FIXED in Firefox 47

Status

()

Core
Audio/Video: Playback
P1
critical
RESOLVED FIXED
a year ago
6 months ago

People

(Reporter: marco, Assigned: gerald)

Tracking

(Depends on: 1 bug, 4 keywords)

47 Branch
mozilla49
x86
Windows
crash, regression, topcrash, topcrash-win
Points:
---
Dependency tree / graph

Firefox Tracking Flags

(firefox46 unaffected, firefox47+ fixed, firefox48+ fixed, firefox49 fixed)

Details

(crash signature)

MozReview Requests

()

Submitter Diff Changes Open Issues Last Updated
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Error loading review requests:

Attachments

(1 attachment)

(Reporter)

Description

a year ago
This bug was filed from the Socorro interface and is 
report bp-d508449a-83e0-4370-806f-57fc12160427.
=============================================================

All crashes are on Windows 8 and Windows 8.1.

The crash started to appear in Firefox 47.
(Reporter)

Comment 1

a year ago
Crashing Thread (57)
Frame 	Module 	Signature 	Source
Ø 0 	igd10umd32.dll 	igd10umd32.dll@0x6d89f 	
Ø 1 	igd10umd32.dll 	igd10umd32.dll@0x69f3d 	
Ø 2 	igd10umd32.dll 	igd10umd32.dll@0x6d674 	
Ø 3 	igd10umd32.dll 	igd10umd32.dll@0x8af2e 	
Ø 4 	igd10umd32.dll 	igd10umd32.dll@0x868bb 	
Ø 5 	igd10umd32.dll 	igd10umd32.dll@0x8699f 	
Ø 6 	igd10umd32.dll 	igd10umd32.dll@0x86f13 	
Ø 7 	igd10umd32.dll 	igd10umd32.dll@0x6e70d 	
Ø 8 	igd10umd32.dll 	igd10umd32.dll@0x79718 	
9 	d3d11.dll 	CVideoProcessor::Blt(ID3D11VideoProcessorOutputView*, unsigned int, unsigned int, D3D11_VIDEO_PROCESSOR_STREAM const*) 	
10 	d3d11.dll 	d3d11.dll@0x2d569 	
11 	msvproc.dll 	CxCodeVideoProcMFTDataHandler::DoProcessSampleD3D11(unsigned long, _MFT_OUTPUT_DATA_BUFFER*, unsigned long*, int*) 	
12 	msvproc.dll 	CxCodeVideoProcMFTDataHandler::InternalProcessOutput(unsigned long, unsigned long, _MFT_OUTPUT_DATA_BUFFER*, unsigned long*) 	
13 	msvproc.dll 	__report_gsfailure 	
14 	msvproc.dll 	CMFTBase::ProcessOutput(unsigned long, unsigned long, _MFT_OUTPUT_DATA_BUFFER*, unsigned long*) 	
15 	xul.dll 	mozilla::MFTDecoder::Output(RefPtr<IMFSample>*) 	dom/media/platforms/wmf/MFTDecoder.cpp
16 	xul.dll 	mozilla::D3D11DXVA2Manager::CopyToImage(IMFSample*, mozilla::gfx::IntRectTyped<mozilla::gfx::UnknownUnits> const&, mozilla::layers::ImageContainer*, mozilla::layers::Image**) 	dom/media/platforms/wmf/DXVA2Manager.cpp
17 	xul.dll 	mozilla::WMFVideoMFTManager::CreateD3DVideoFrame(IMFSample*, __int64, mozilla::VideoData**) 	dom/media/platforms/wmf/WMFVideoMFTManager.cpp
18 	xul.dll 	mozilla::WMFVideoMFTManager::Output(__int64, RefPtr<mozilla::MediaData>&) 	dom/media/platforms/wmf/WMFVideoMFTManager.cpp
19 		@0x146d45b7 	
20 	xul.dll 	mozilla::WMFMediaDataDecoder::ProcessOutput() 	dom/media/platforms/wmf/WMFMediaDataDecoder.cpp
21 	xul.dll 	mozilla::WMFMediaDataDecoder::ProcessDecode(mozilla::MediaRawData*) 	dom/media/platforms/wmf/WMFMediaDataDecoder.cpp
22 	xul.dll 	nsRunnableMethodImpl<void ( mozilla::DataStorage::*)(char const*), 1, char const*>::Run() 	xpcom/glue/nsThreadUtils.h
23 	xul.dll 	mozilla::TaskQueue::Runner::Run() 	xpcom/threads/TaskQueue.cpp
24 	xul.dll 	nsThreadPool::Run() 	xpcom/threads/nsThreadPool.cpp
25 	xul.dll 	nsThread::ProcessNextEvent(bool, bool*) 	xpcom/threads/nsThread.cpp
Component: Audio/Video → Audio/Video: Playback
Priority: -- → P1

Updated

a year ago
Crash Signature: [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] → [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b]

Comment 2

a year ago
[Tracking Requested - why for this release]:
also adding a tracking flag to make sure this is on our radar. those signatures are all regressing in 47 builds and make up 0.5% of crashes on 47 beta builds currently.
status-firefox49: --- → affected
tracking-firefox47: --- → ?
tracking-firefox48: --- → ?
Keywords: regression
Anthony, This is being tracked as a new regression in fx47. Is there anyone available to look at this?  Thanks.
Flags: needinfo?(ajones)
Flags: needinfo?(ajones)
Gerald: can you blacklist here too please?
Flags: needinfo?(gsquelart)
(Assignee)

Comment 5

a year ago
I'll look into this soon after/with bug 1268905.
Assignee: nobody → gsquelart
Flags: needinfo?(gsquelart)
(Assignee)

Comment 6

a year ago
Created attachment 8753176 [details]
MozReview Request: Bug 1269204 - Disable D3D11 with idg10umd32 9.17.10.2857 - r?cpearce

Review commit: https://reviewboard.mozilla.org/r/53056/diff/#index_header
See other reviews: https://reviewboard.mozilla.org/r/53056/
Attachment #8753176 - Flags: review?(cpearce)
Attachment #8753176 - Flags: review?(cpearce) → review+
Comment on attachment 8753176 [details]
MozReview Request: Bug 1269204 - Disable D3D11 with idg10umd32 9.17.10.2857 - r?cpearce

https://reviewboard.mozilla.org/r/53056/#review49882

Comment 8

a year ago
https://hg.mozilla.org/integration/mozilla-inbound/rev/5e036bee6915
(Assignee)

Updated

a year ago
Blocks: 1273406
Depends on: 1268905
(Reporter)

Updated

a year ago
status-firefox46: --- → unaffected
Version: 46 Branch → 47 Branch
(Reporter)

Updated

a year ago
Crash Signature: [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] → [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ igd10iumd32.dll@0x12d7bc]
(Reporter)

Comment 9

a year ago
Looks like igd10iumd32.dll is also affected? See https://crash-stats.mozilla.com/report/index/6bc4331d-c2d3-4c5b-aa76-9acac2160511.
Flags: needinfo?(gsquelart)
(Reporter)

Updated

a year ago
Crash Signature: [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ igd10iumd32.dll@0x12d7bc] → [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ igd10iumd32.dll@0x12d7bc] [@ igd10iumd32.dll@0x12e1cc] [@ igd10umd32.dll@0x14b17c] [@ @0x0 | igd10umd32.dll@0x178a5f]
(Reporter)

Comment 10

a year ago
CVideoProcessor::CLS::FinalConstruct also looks related with Intel devices.
Crash Signature: [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ igd10iumd32.dll@0x12d7bc] [@ igd10iumd32.dll@0x12e1cc] [@ igd10umd32.dll@0x14b17c] [@ @0x0 | igd10umd32.dll@0x178a5f] → [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ igd10iumd32.dll@0x12d7bc] [@ igd10iumd32.dll@0x12e1cc] [@ igd10umd32.dll@0x14b17c] [@ @0x0 | igd10umd32.dll@0x178a5f] [@ CVideoProcessor::CLS::FinalConstruct]
(Reporter)

Updated

a year ago
Crash Signature: [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ igd10iumd32.dll@0x12d7bc] [@ igd10iumd32.dll@0x12e1cc] [@ igd10umd32.dll@0x14b17c] [@ @0x0 | igd10umd32.dll@0x178a5f] [@ CVideoProcessor::CLS::FinalConstruct] → [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ igd10iumd32.dll@0x12d7bc] [@ igd10iumd32.dll@0x12e1cc] [@ igd10umd32.dll@0x14b17c] [@ @0x0 | igd10umd32.dll@0x178a5f] [@ CVideoProcessor::CLS::FinalConstruct&hellip;
(Reporter)

Updated

a year ago
(Reporter)

Updated

a year ago
See Also: → bug 1273504
(Reporter)

Comment 11

a year ago
Also igd11dxva32.dll.
Crash Signature: [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ igd10iumd32.dll@0x12d7bc] [@ igd10iumd32.dll@0x12e1cc] [@ igd10umd32.dll@0x14b17c] [@ @0x0 | igd10umd32.dll@0x178a5f] [@ CVideoProcessor::CLS::FinalConstruct&hellip; → [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ igd10iumd32.dll@0x12d7bc] [@ igd10iumd32.dll@0x12e1cc] [@ igd10umd32.dll@0x14b17c] [@ @0x0 | igd10umd32.dll@0x178a5f] [@ CVideoProcessor::CLS::FinalConstruct&hellip;

Comment 12

a year ago
bugherder
https://hg.mozilla.org/mozilla-central/rev/5e036bee6915
Status: NEW → RESOLVED
Last Resolved: a year ago
status-firefox49: affected → fixed
Resolution: --- → FIXED
Target Milestone: --- → mozilla49
(Assignee)

Updated

a year ago
Blocks: 1273691
Hello Gerald, should we consider uplifting this fix to Beta47? Thanks!
(Assignee)

Comment 14

a year ago
(In reply to Ritu Kothari (:ritu) from comment #13)
> Hello Gerald, should we consider uplifting this fix to Beta47? Thanks!

Thank you for asking.

I am working on a better solution right now in bug 1273691, which will include fixes for bug 1268905, this bug 1269204, and bug 1273406.
I'm hoping to just uplift that bug, and it will be easier to uplift future related ones too (through a pref change instead of a code change).
Flags: needinfo?(gsquelart)
(Assignee)

Updated

a year ago
Blocks: 1274127
(Assignee)

Comment 15

a year ago
Moved the following signatures to bug 1274127: (as they were not covered by the fix in this bug here)
[@ igd10iumd32.dll@0x12d7bc]
[@ igd10iumd32.dll@0x12e1cc]
[@ igd10umd32.dll@0x14b17c]
[@ @0x0 | igd10umd32.dll@0x178a5f]

Also taking one of the reports from [@ TppRaiseInvalidParameter].
Crash Signature: [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ igd10iumd32.dll@0x12d7bc] [@ igd10iumd32.dll@0x12e1cc] [@ igd10umd32.dll@0x14b17c] [@ @0x0 | igd10umd32.dll@0x178a5f] [@ CVideoProcessor::CLS::FinalConstruct&hellip; → [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ CVideoProcessor::CLS::FinalConstruct] [@ TppRaiseInvalidParameter] [@ igd11dxva32.dll@0x3144f]
(Assignee)

Updated

a year ago
Blocks: 1274132
(Assignee)

Comment 16

a year ago
Moved the following signatures to bug 1274132: (as they were not covered by the fix in this bug here)
[@ CVideoProcessor::CLS::FinalConstruct]
[@ TppRaiseInvalidParameter]
[@ igd11dxva32.dll@0x3144f]
Crash Signature: [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b] [@ CVideoProcessor::CLS::FinalConstruct] [@ TppRaiseInvalidParameter] [@ igd11dxva32.dll@0x3144f] → [@ igd10umd32.dll@0x6d89f] [@ igd10umd32.dll@0x6d19f] [@ igd10umd32.dll@0x6d05b]
(Assignee)

Comment 17

a year ago
Fixed in 48 by landing bug 1273691 there.
status-firefox48: affected → fixed

Updated

a year ago
status-firefox47: affected → fixed
tracking-firefox47: ? → +
tracking-firefox48: ? → +

Updated

6 months ago
Depends on: 1346765
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