install freezes - can't complete

VERIFIED WORKSFORME

Status

SeaMonkey
Installer
VERIFIED WORKSFORME
17 years ago
14 years ago

People

(Reporter: Serena Fenton, Assigned: dveditz)

Tracking

Trunk
x86
Windows ME

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

17 years ago
From Bugzilla Helper:
User-Agent: Mozilla/4.78 [en] (Win98; U)
BuildID:    mozilla-win32-0.9.8-stub-installer.exe

I can only get about a quarter of the install done and them it freeezes and 
comes up with error 1009.

I am running Windows ME and previously had the first Netscape 6.0 and had an 
earlier version of mozilla. I currently have netscape 4.78 also. I searched the 
Netscape site and found to manually remove the 2 mozilla files from the 
c:\windows\ directory, but this hasn't helped.

Reproducible: Always
Steps to Reproduce:
1.download software
2.begin install
3.wait for error 1009

Actual Results:  the install stopped and would not proced

Expected Results:  installed - as it did on my win 2000 machine (with pretty 
much the same previous netscape and mozilla versions installed)

Comment 1

17 years ago
please try to download using HTTP. You change this in the Proxy dialog of the
Installer.

Why do we have such bad error messages. 1009 is soo bad. Why not use english
language?
Severity: blocker → normal
(Reporter)

Comment 2

17 years ago
I tried again, as suggested, using changing in proxy to http download;  I also 
tried using the latest build rather than the stable build.  Got a slightly more 
informative error:

the install screen says: 
currently installing Mozilla XPCOM
copying file: mozilla.org[]

then the error box says:
Error occurred during installation - MozillaXPCOM: 1009

Comment 3

17 years ago
please attach the install_wizard.log file from:
c:\Program Files\mozilla.org\Mozilla\uninstall\
so here can see what went wrong...
(Reporter)

Comment 4

17 years ago
install-status.log and install-wizard.log below
-----------------------------------------------
install-status.log
Start Log: 2/23/2002 - 9:19:32 AM
    System Info:
        OS Type: Win98
        Major Version: 4
        Minor Version: 10
        Build Number: 3000
        Extra String:  
        Total Physical Memory: 384456KB
        Total Available Physical Memory: 259976KB

    Product Info:
        Install mode: Normal
        Company name: mozilla.org
        Product name: Mozilla
        Uninstall Filename: MozillaUninstall.exe
        UserAgent: 0.9.8+ (en)
        Alternate search path: C:\WINDOWS\DESKTOP\DOWNLO~1\MOZILLA

    Components corrupted (startup):
        none

    Destination Path:
        Main: C:\Program Files\mozilla.org\Mozilla
        SubPath: 

    Setup Type: C&ustom

    Components selected:
        Mozilla XPCOM
        Navigator
        Mail & Newsgroups
        Personal Security Manager
        mozilla.org Uninstaller
        Debugger
        US English profile defaults
        English (US) language pack
        US region pack
        Inspector
        Quality Feedback Agent

    Components to download:
        Mozilla XPCOM will be downloaded
        Navigator will be downloaded
        Mail & Newsgroups will be downloaded
        Personal Security Manager will be downloaded
        mozilla.org Uninstaller will be downloaded
        Debugger will be downloaded
        US English profile defaults will be downloaded
        English (US) language pack will be downloaded
        US region pack will be downloaded
        Inspector will be downloaded
        Quality Feedback Agent will be downloaded

    Disk Space Info:
             Path: C:\
         Required: 39220KB
        Available: 3840344KB

    Components corrupted (download):
        none

    Download protocol: HTTP

    Download status: ok
        Mozilla XPCOM: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Navigator: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Mail & Newsgroups: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Personal Security Manager: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        mozilla.org Uninstaller: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Debugger: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        US English profile defaults: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        English (US) language pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        US region pack: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Inspector: NetRetries:0, CRCRetries:0, NetTimeOuts:0
        Quality Feedback Agent: NetRetries:0, CRCRetries:0, NetTimeOuts:0

    Turbo Mode: true

    Uncompressing Xpcom Succeeded: 0

    XPInstall Start
        Mozilla XPCOM: 1009 
    XPInstall End
End Log: 2/23/2002 - 10:16:43 AM

-------------------------------------------------------------
install-wizard.log

     ** create folder: C:\Program Files\mozilla.org
     ** create folder: C:\Program Files\mozilla.org\Mozilla
     ** copy file: C:\WINDOWS\TEMP\ns_temp\install_wizard.log to C:\Program 
Files\mozilla.org\Mozilla\install_wizard.log
     ** copy file: C:\WINDOWS\TEMP\ns_temp\install_status.log to C:\Program 
Files\mozilla.org\Mozilla\install_status.log
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create folder: C:\Program Files\mozilla.org\Mozilla\Plugins
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\mozilla.org []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8 (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8 (en)\Main [Program Folder 
Path]
     ** create registry key: HKEY_CURRENT_USER\Software\mozilla.org []
     ** create registry key: HKEY_CURRENT_USER\Software\mozilla.org\Mozilla []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en) []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Main []
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\Mozilla []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey [CurrentVersion]
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8 (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8 (en)\Main [Program Folder 
Path]
     ** create folder: C:\Program Files\mozilla.org\Mozilla\uninstall
-------------------------------------------------------------------------------
file:///C|/WINDOWS/TEMP/NS_TEMP/xpcom.xpi  --  02/22/2002 17:13:10
-------------------------------------------------------------------------------

     Mozilla XPCom
     -------------

     ** initInstall: 0
     ** fProgram: C:\Program Files\mozilla.org\Mozilla\
     ** Installing: C:\Program Files\mozilla.org\Mozilla\component.reg
     ** File to delete: C:\Program Files\mozilla.org\Mozilla\component.reg\
     ** File to delete: C:\Program 
Files\mozilla.org\Mozilla\components\xpti.dat\
     ** File to delete: C:\Program 
Files\mozilla.org\Mozilla\components\xptitemp.dat\
     ** addDirectory() of Program returned: 0
     ** fileExists() returned: 1
     ** File found: C:\WINDOWS\SYSTEM\msvcrt.dll
     ** fileExists() returned: 1
     ** File found: C:\WINDOWS\SYSTEM\msvcirt.dll
     ** winreg.isKeyWritable(): function
     ** restrictedAccess value: false
     [1/31]	Installing: C:\Program Files\mozilla.org\Mozilla\mozreg.dll
     [2/31]	Installing: C:\Program Files\mozilla.org\Mozilla\xpcom.dll
     [3/31]	Installing: C:\Program Files\mozilla.org\Mozilla\zlib.dll
     [4/31]	Create Folder: C:\Program Files\mozilla.org\Mozilla\components
     [5/31]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\jar50.dll
     [6/31]	Installing: C:\Program Files\mozilla.org\Mozilla\js3250.dll
     [7/31]	Installing: C:\Program Files\mozilla.org\Mozilla\plc4.dll
     [8/31]	Installing: C:\Program Files\mozilla.org\Mozilla\plds4.dll
     [9/31]	Installing: C:\Program Files\mozilla.org\Mozilla\ren8dot3.exe
     [10/31]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\xpinstal.dll
     [11/31]	Installing: C:\Program Files\mozilla.org\Mozilla\xpistub.dll
     [12/31]	Installing: C:\Program Files\mozilla.org\Mozilla\nspr4.dll
     [13/31]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\ucharuti.dll
     [14/31]	Create Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org []
     [15/31]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla []
     [16/31]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla [CurrentVersion]
     [17/31]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en) []
     [18/31]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Main []
     [19/31]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Main [Install 
Directory]
     [20/31]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall []
     [21/31]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall [Uninstall 
Log Folder]
     [22/31]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall 
[Description]
     [23/31]	Create Registry Key: HKEY_CURRENT_USER\SOFTWARE\mozilla.org []

     Install **FAILED** with error 1009

     Install **FAILED** with error 1009
     ** performInstall() returned: 1009
     Finished Installation  02/22/2002 17:13:11

     ** copy file: C:\WINDOWS\TEMP\ns_temp\install_status.log to C:\Program 
Files\mozilla.org\Mozilla\install_status.log
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\mozilla.org []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8 (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8 (en)\Main [Program Folder 
Path]
     ** create registry key: HKEY_CURRENT_USER\Software\mozilla.org []
     ** create registry key: HKEY_CURRENT_USER\Software\mozilla.org\Mozilla []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en) []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Main []
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\Mozilla []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey [CurrentVersion]
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8 (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8 (en)\Main [Program Folder 
Path]
-------------------------------------------------------------------------------
file:///C|/WINDOWS/TEMP/NS_TEMP/xpcom.xpi  --  02/22/2002 17:35:17
-------------------------------------------------------------------------------

     Mozilla XPCom
     -------------

     ** initInstall: 0
     ** fProgram: C:\Program Files\mozilla.org\Mozilla\
     ** Installing: C:\Program Files\mozilla.org\Mozilla\component.reg
     ** File to delete: C:\Program Files\mozilla.org\Mozilla\component.reg\
     ** File to delete: C:\Program 
Files\mozilla.org\Mozilla\components\xpti.dat\
     ** File to delete: C:\Program 
Files\mozilla.org\Mozilla\components\xptitemp.dat\
     ** addDirectory() of Program returned: 0
     ** fileExists() returned: 1
     ** File found: C:\WINDOWS\SYSTEM\msvcrt.dll
     ** fileExists() returned: 1
     ** File found: C:\WINDOWS\SYSTEM\msvcirt.dll
     ** winreg.isKeyWritable(): function
     ** restrictedAccess value: false
     [1/30]	Installing: C:\Program Files\mozilla.org\Mozilla\mozreg.dll
     [2/30]	Installing: C:\Program Files\mozilla.org\Mozilla\xpcom.dll
     [3/30]	Installing: C:\Program Files\mozilla.org\Mozilla\zlib.dll
     [4/30]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\jar50.dll
     [5/30]	Installing: C:\Program Files\mozilla.org\Mozilla\js3250.dll
     [6/30]	Installing: C:\Program Files\mozilla.org\Mozilla\plc4.dll
     [7/30]	Installing: C:\Program Files\mozilla.org\Mozilla\plds4.dll
     [8/30]	Installing: C:\Program Files\mozilla.org\Mozilla\ren8dot3.exe
     [9/30]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\xpinstal.dll
     [10/30]	Installing: C:\Program Files\mozilla.org\Mozilla\xpistub.dll
     [11/30]	Installing: C:\Program Files\mozilla.org\Mozilla\nspr4.dll
     [12/30]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\ucharuti.dll
     [13/30]	Create Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org []
     [14/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla []
     [15/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla [CurrentVersion]
     [16/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en) []
     [17/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Main []
     [18/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Main [Install 
Directory]
     [19/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall []
     [20/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall [Uninstall 
Log Folder]
     [21/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall 
[Description]
     [22/30]	Create Registry Key: HKEY_CURRENT_USER\SOFTWARE\mozilla.org []

     Install **FAILED** with error 1009

     Install **FAILED** with error 1009
     ** performInstall() returned: 1009
     Finished Installation  02/22/2002 17:35:18

     ** copy file: C:\WINDOWS\TEMP\ns_temp\install_status.log to C:\Program 
Files\mozilla.org\Mozilla\install_status.log
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\mozilla.org []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8 (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8 (en)\Main [Program Folder 
Path]
     ** create registry key: HKEY_CURRENT_USER\Software\mozilla.org []
     ** create registry key: HKEY_CURRENT_USER\Software\mozilla.org\Mozilla []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en) []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Main []
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\Mozilla []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey [CurrentVersion]
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8 (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8 (en)\Main [Program Folder 
Path]
-------------------------------------------------------------------------------
file:///C|/WINDOWS/TEMP/NS_TEMP/xpcom.xpi  --  02/22/2002 20:09:14
-------------------------------------------------------------------------------

     Mozilla XPCom
     -------------

     ** initInstall: 0
     ** fProgram: C:\Program Files\mozilla.org\Mozilla\
     ** Installing: C:\Program Files\mozilla.org\Mozilla\component.reg
     ** File to delete: C:\Program Files\mozilla.org\Mozilla\component.reg\
     ** File to delete: C:\Program 
Files\mozilla.org\Mozilla\components\xpti.dat\
     ** File to delete: C:\Program 
Files\mozilla.org\Mozilla\components\xptitemp.dat\
     ** addDirectory() of Program returned: 0
     ** fileExists() returned: 1
     ** File found: C:\WINDOWS\SYSTEM\msvcrt.dll
     ** fileExists() returned: 1
     ** File found: C:\WINDOWS\SYSTEM\msvcirt.dll
     ** winreg.isKeyWritable(): function
     ** restrictedAccess value: false
     [1/30]	Installing: C:\Program Files\mozilla.org\Mozilla\mozreg.dll
     [2/30]	Installing: C:\Program Files\mozilla.org\Mozilla\xpcom.dll
     [3/30]	Installing: C:\Program Files\mozilla.org\Mozilla\zlib.dll
     [4/30]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\jar50.dll
     [5/30]	Installing: C:\Program Files\mozilla.org\Mozilla\js3250.dll
     [6/30]	Installing: C:\Program Files\mozilla.org\Mozilla\plc4.dll
     [7/30]	Installing: C:\Program Files\mozilla.org\Mozilla\plds4.dll
     [8/30]	Installing: C:\Program Files\mozilla.org\Mozilla\ren8dot3.exe
     [9/30]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\xpinstal.dll
     [10/30]	Installing: C:\Program Files\mozilla.org\Mozilla\xpistub.dll
     [11/30]	Installing: C:\Program Files\mozilla.org\Mozilla\nspr4.dll
     [12/30]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\ucharuti.dll
     [13/30]	Create Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org []
     [14/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla []
     [15/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla [CurrentVersion]
     [16/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en) []
     [17/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Main []
     [18/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Main [Install 
Directory]
     [19/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall []
     [20/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall [Uninstall 
Log Folder]
     [21/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall 
[Description]
     [22/30]	Create Registry Key: HKEY_CURRENT_USER\SOFTWARE\mozilla.org []

     Install **FAILED** with error 1009

     Install **FAILED** with error 1009
     ** performInstall() returned: 1009
     Finished Installation  02/22/2002 20:09:15

     ** copy file: C:\WINDOWS\TEMP\ns_temp\install_status.log to C:\Program 
Files\mozilla.org\Mozilla\install_status.log
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Setup []
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\mozilla.org []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8 (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8 (en)\Main [Program Folder 
Path]
     ** create registry key: HKEY_CURRENT_USER\Software\mozilla.org []
     ** create registry key: HKEY_CURRENT_USER\Software\mozilla.org\Mozilla []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en) []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8 (en)\Main []
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\Mozilla []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey [CurrentVersion]
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8 (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8 (en)\Main [Program Folder 
Path]
-------------------------------------------------------------------------------
file:///C|/WINDOWS/TEMP/NS_TEMP/xpcom.xpi  --  02/22/2002 20:35:26
-------------------------------------------------------------------------------

     Mozilla XPCom
     -------------

     ** initInstall: 0
     ** fProgram: C:\Program Files\mozilla.org\Mozilla\
     ** Installing: C:\Program Files\mozilla.org\Mozilla\component.reg
     ** File to delete: C:\Program Files\mozilla.org\Mozilla\component.reg\
     ** File to delete: C:\Program 
Files\mozilla.org\Mozilla\components\xpti.dat\
     ** File to delete: C:\Program 
Files\mozilla.org\Mozilla\components\xptitemp.dat\
     ** addDirectory() of Program returned: 0
     ** fileExists() returned: 1
     ** File found: C:\WINDOWS\SYSTEM\msvcrt.dll
     ** fileExists() returned: 1
     ** File found: C:\WINDOWS\SYSTEM\msvcirt.dll
     ** winreg.isKeyWritable(): function
     ** restrictedAccess value: false
     [1/30]	Installing: C:\Program Files\mozilla.org\Mozilla\mozreg.dll
     [2/30]	Installing: C:\Program Files\mozilla.org\Mozilla\xpcom.dll
     [3/30]	Installing: C:\Program Files\mozilla.org\Mozilla\zlib.dll
     [4/30]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\jar50.dll
     [5/30]	Installing: C:\Program Files\mozilla.org\Mozilla\js3250.dll
     [6/30]	Installing: C:\Program Files\mozilla.org\Mozilla\plc4.dll
     [7/30]	Installing: C:\Program Files\mozilla.org\Mozilla\plds4.dll
     [8/30]	Installing: C:\Program Files\mozilla.org\Mozilla\ren8dot3.exe
     [9/30]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\xpinstal.dll
     [10/30]	Installing: C:\Program Files\mozilla.org\Mozilla\xpistub.dll
     [11/30]	Installing: C:\Program Files\mozilla.org\Mozilla\nspr4.dll
     [12/30]	Installing: C:\Program 
Files\mozilla.org\Mozilla\components\ucharuti.dll
     [13/30]	Create Registry Key: HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org []
     [14/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla []
     [15/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla [CurrentVersion]
     [16/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en) []
     [17/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Main []
     [18/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Main [Install 
Directory]
     [19/30]	Create Registry Key: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall []
     [20/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall [Uninstall 
Log Folder]
     [21/30]	Store Registry Value String: 
HKEY_LOCAL_MACHINE\SOFTWARE\mozilla.org\Mozilla\0.9.8 (en)\Uninstall 
[Description]
     [22/30]	Create Registry Key: HKEY_CURRENT_USER\SOFTWARE\mozilla.org []

     Install **FAILED** with error 1009

     Install **FAILED** with error 1009
     ** performInstall() returned: 1009
     Finished Installation  02/22/2002 20:35:27

     ** copy file: C:\WINDOWS\TEMP\ns_temp\install_status.log to C:\Program 
Files\mozilla.org\Mozilla\install_status.log
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Setup []
     ** copy file: C:\WINDOWS\TEMP\ns_temp\xpcom.ns\msvcirt.dll to 
C:\WINDOWS\TEMP\ns_temp\xpcom.ns\bin\msvcirt.dll
     ** copy file: C:\WINDOWS\TEMP\ns_temp\xpcom.ns\msvcrt.dll to 
C:\WINDOWS\TEMP\ns_temp\xpcom.ns\bin\msvcrt.dll
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\mozilla.org []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla []
     ** create registry key: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8+ (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8+ (en) []
     ** create registry key: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8+ (en)\Main []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\mozilla.org\Mozilla\0.9.8+ (en)\Main [Program Folder 
Path]
     ** create registry key: HKEY_CURRENT_USER\Software\mozilla.org []
     ** create registry key: HKEY_CURRENT_USER\Software\mozilla.org\Mozilla []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en) []
     ** create registry key: 
HKEY_CURRENT_USER\Software\mozilla.org\Mozilla\0.9.8+ (en)\Main []
     ** store registry value string: HKEY_LOCAL_MACHINE\Software\Mozilla []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey [CurrentVersion]
     ** create registry key: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8+ (en) []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8+ (en) []
     ** create registry key: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8+ (en)\Main []
     ** store registry value string: 
HKEY_LOCAL_MACHINE\Software\Mozilla\Seamonkey\0.9.8+ (en)\Main [Program Folder 
Path]
     ** create folder: C:\Program Files\mozilla.org\Mozilla\Setup
     ** copy file: 
C:\WINDOWS\DESKTOP\DOWNLO~1\MOZILLA\MOZILLA-WIN32-INSTALLER.EXE to C:\Program 
Files\mozilla.org\Mozilla\Setup\MOZILLA-WIN32-INSTALLER.EXE
     ** copy file: C:\WINDOWS\TEMP\ns_temp\xpcom.xpi to C:\Program 
Files\mozilla.org\Mozilla\Setup\xpcom.xpi
     ** copy file: C:\WINDOWS\TEMP\ns_temp\browser.xpi to C:\Program 
Files\mozilla.org\Mozilla\Setup\browser.xpi
     ** copy file: C:\WINDOWS\TEMP\ns_temp\mail.xpi to C:\Program 
Files\mozilla.org\Mozilla\Setup\mail.xpi
     ** copy file: C:\WINDOWS\TEMP\ns_temp\psm.xpi to C:\Program 
Files\mozilla.org\Mozilla\Setup\psm.xpi
     ** copy file: C:\WINDOWS\TEMP\ns_temp\mozillauninstall.zip to C:\Program 
Files\mozilla.org\Mozilla\Setup\mozillauninstall.zip
     ** copy file: C:\WINDOWS\TEMP\ns_temp\venkman.xpi to C:\Program 
Files\mozilla.org\Mozilla\Setup\venkman.xpi
     ** copy file: C:\WINDOWS\TEMP\ns_temp\deflenus.xpi to C:\Program 
Files\mozilla.org\Mozilla\Setup\deflenus.xpi
     ** copy file: C:\WINDOWS\TEMP\ns_temp\langenus.xpi to C:\Program 
Files\mozilla.org\Mozilla\Setup\langenus.xpi
     ** copy file: C:\WINDOWS

Comment 5

17 years ago
did you install as admin? It seems that creating the reg db key
HKEY_CURRENT_USER\SOFTWARE\mozilla.org
failed.
are you on a multiuser system? Can you create the reg.db entry your self?

(Reporter)

Comment 6

17 years ago
yep - can edit the registry - what should I remove?

Comment 7

17 years ago
try deleting:
HKEY_CURRENT_USER\Software\Mozilla
HKEY_CURRENT_USER\Software\mozilla.org
and the entire mozilla directory and temp files and reinstall mozilla...
(Reporter)

Comment 8

17 years ago
I think that it is something weird with MS ME (the OS) - when the software just 
has a default key that when I delete it, it automatically regenerates (with an 
identical default) - and mozilla gets the same crash.

What a lame os!  I will be back in a few months when I get the time to re-format 
to harddrive to an os that is at least semi-normal.

Comment 9

16 years ago
please try a newer build. No problems here...
Status: UNCONFIRMED → RESOLVED
Last Resolved: 16 years ago
Resolution: --- → WORKSFORME
(Reporter)

Comment 10

16 years ago
I got rid of Windows ME - (make windows jokes) and upgraded to Windows 98 (make
more windows jokes.  So far, so good - everything is going fine.  Thanks

Comment 11

16 years ago
verified
Status: RESOLVED → VERIFIED
QA Contact: bugzilla → gbush
Product: Browser → Seamonkey
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