1273611 - Addons not visisble in extensions window with activity stream / test pilot installed

Status: RESOLVED INCOMPLETE

(Toolkit :: Add-ons Manager, defect)

Description

[Karl Mernagh]

Attachment: No Addons Appearing.png

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0
Build ID: 20160517030211

Steps to reproduce:

I installed test pilot on FF 49 nightly and used activity stream. I gave feedback on activity stream survey.


Actual results:

Nothing seemed wrong initially. All addons seem to be working except cooliris which won't allow me to close a webpage preview window. When I went to my addons->extensions.... the window is blank. Icons for addons are still visible in the browser window and when I click on customize. See images attached


Expected results:

Addons-> Extensions should display a list of extensions

Comment 1

[Karl Mernagh]

Attachment: Addons Visible in Customisation mode.png

Comment 2

[Kris Maglione [:kmag]]

Can you open about:support, click "Copy text to clipboard", and post the result?

Comment 3

[Karl Mernagh]

Application Basics
------------------

Name: Firefox
Version: 49.0a1
Build ID: 20160524073714
Update Channel: nightly
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0
OS: Windows_NT 10.0
Multiprocess Windows: 0/1 (Disabled by accessibility tools)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Activity Stream
Version: 1.0.16
Enabled: true
ID: @activity-streams

Name: ADB Helper
Version: 0.8.7
Enabled: true
ID: [e-mail]

Name: Download Panel Tweaks
Version: 1.3.2
Enabled: true
ID: [e-mail]

Name: EPUBReader
Version: 1.5.0.8
Enabled: true
ID: {5384767E-00D9-40E9-B72F-9CC39D655D6F}

Name: Firefox Hello
Version: 1.4.0
Enabled: true
ID: [e-mail]

Name: Google Reverse Image Search
Version: 45.1
Enabled: true
ID: {95322c08-05ff-4f3c-85fd-8ceb821988dd}

Name: Google Translator for Firefox
Version: 2.1.0.5.1.1-signed
Enabled: true
ID: [e-mail]

Name: KickassTorrents Search
Version: 1.0.1-signed.1-signed
Enabled: true
ID: {d9891a46-b4e2-4afd-a15a-d8f05f13e5d4}

Name: LastPass
Version: 4.1.7a
Enabled: true
ID: [e-mail]

Name: MathML-mml3ff
Version: 1.2.1-signed.1-signed
Enabled: true
ID: [e-mail]

Name: Multi-process staged rollout
Version: 1.0
Enabled: true
ID: [e-mail]

Name: PDF Mage
Version: 1.0.1
Enabled: true
ID: jid1-GeRCnsiDhZiTvA@jetpack

Name: Pocket
Version: 1.0.3b1
Enabled: true
ID: [e-mail]

Name: Test Pilot
Version: 0.6.1-tag-2016-05-18
Enabled: true
ID: @testpilot-addon

Name: TubeCast
Version: 0.3.9
Enabled: true
ID: @tubecast

Name: uBlock Origin
Version: 1.7.0
Enabled: true
ID: [e-mail]

Name: Universal Search
Version: 1.0.6
Enabled: true
ID: [e-mail]

Name: Valence
Version: 0.3.5
Enabled: true
ID: [e-mail]

Name: Web Compat
Version: 1.0
Enabled: true
ID: [e-mail]

Name: CoolPreviews
Version: 3.5
Enabled: false
ID: {CE6E6E3B-84DD-4cac-9F63-8D2AE4F30A4B}

Graphics
--------

Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: none
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
Hardware H264 Decoding: Yes; Using D3D11 API
Direct2D: true
DirectWrite: true (10.0.14342.1000)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics
Vendor ID: 0x8086
Device ID: 0x0f31
Driver Version: 10.18.10.4358
Driver Date: 12-21-2015
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Subsys ID: 161d1043
RAM: Unknown

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo





Important Modified Preferences
------------------------------

accessibility.blockautorefresh: true
accessibility.lastLoadDate: 1464148079
accessibility.loadedInLastSession: true
accessibility.typeaheadfind: true
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media.webrtc.debug.aec_log_dir: C:\Users\max\AppData\Local\Temp
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media.webspeech.recognition.enable: true
network.cookie.prefsMigrated: true
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network.dnsCacheEntries: 200
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permissions.default.image: 0
places.database.lastMaintenance: 1463964450
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_Brother_DCP-350C_Printer.print_bgcolor: false
print.printer_Brother_DCP-350C_Printer.print_bgimages: false
print.printer_Brother_DCP-350C_Printer.print_duplex: -437918235
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print.printer_Brother_DCP-350C_Printer.print_evenpages: true
print.printer_Brother_DCP-350C_Printer.print_footercenter:
print.printer_Brother_DCP-350C_Printer.print_footerleft: &PT
print.printer_Brother_DCP-350C_Printer.print_footerright: &D
print.printer_Brother_DCP-350C_Printer.print_headercenter:
print.printer_Brother_DCP-350C_Printer.print_headerleft: &T
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print.printer_Brother_DCP-350C_Printer.print_in_color: true
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print.printer_Brother_DCP-350C_Printer.print_oddpages: true
print.printer_Brother_DCP-350C_Printer.print_orientation: 0
print.printer_Brother_DCP-350C_Printer.print_page_delay: 50
print.printer_Brother_DCP-350C_Printer.print_paper_data: 9
print.printer_Brother_DCP-350C_Printer.print_paper_height: -1.00
print.printer_Brother_DCP-350C_Printer.print_paper_name:
print.printer_Brother_DCP-350C_Printer.print_paper_size_unit: 1
print.printer_Brother_DCP-350C_Printer.print_paper_width: -1.00
print.printer_Brother_DCP-350C_Printer.print_resolution: 600
print.printer_Brother_DCP-350C_Printer.print_reversed: false
print.printer_Brother_DCP-350C_Printer.print_scaling: 1.00
print.printer_Brother_DCP-350C_Printer.print_shrink_to_fit: true
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print.printer_Microsoft_Print_to_PDF.print_bgimages: false
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ui.osk.debug.keyboardDisplayReason: IKPOS: Rotation sensor not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: true
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.12
Version in use: 4.12

NSS
Expected minimum version: 3.24 Basic ECC
Version in use: 3.24 Basic ECC

NSSSMIME
Expected minimum version: 3.24 Basic ECC
Version in use: 3.24 Basic ECC

NSSSSL
Expected minimum version: 3.24 Basic ECC
Version in use: 3.24 Basic ECC

NSSUTIL
Expected minimum version: 3.24
Version in use: 3.24

Experimental Features
---------------------

Comment 4

[Karl Mernagh]

Just as an added piece of info. I went back to FF 45 to check for updates. It popped up with a list of tabs asking me to reenable each addon. Once I did this, they reappeared in nightly.

Comment 5

[Andy McKay]

We note you are moving up and down Firefox versions using the same profile and I'm wondering if this is related to bug 1272446. Does going back to Firefox 49 lose all the add-ons again? Adding as a possible dependency (although it might not be).

Comment 6

[Kris Maglione [:kmag]]

That's my guess too, but I wouldn't put any bets on it.

The fact that you were prompted to re-enable each add-on suggests that your add-on database somehow became corrupt, and after restarting into Firefox 45, the add-on manager detected the existing add-ons as new installs, and rebuilt the database.

I can't really say more without reliable steps to reproduce, though. I don't see anything suspicious in your about:support data.

Comment 7

[Karl Mernagh]

(In reply to Andy McKay [:andym] from comment #5)
> We note you are moving up and down Firefox versions using the same profile
> and I'm wondering if this is related to bug 1272446. Does going back to
> Firefox 49 lose all the add-ons again? Adding as a possible dependency
> (although it might not be).

Going back to 49  - all addons enabled and visible. 
Switch between FF45 and nightly - all addons enabled and visible

This only seems to have happened the first time I switched to 45. After re enabling all addons in FF45 , it hasn't, happened again while switching between versions since the first time I swapped.

Comment 8

[Karl Mernagh]

(In reply to Kris Maglione [:kmag] from comment #6)
> That's my guess too, but I wouldn't put any bets on it.
> 
> The fact that you were prompted to re-enable each add-on suggests that your
> add-on database somehow became corrupt, and after restarting into Firefox
> 45, the add-on manager detected the existing add-ons as new installs, and
> rebuilt the database.
> 
> I can't really say more without reliable steps to reproduce, though. I don't
> see anything suspicious in your about:support data.

My thinking also... No issues after reenabling them in 45 and going back and forth between nightly and FF45 since first time I switched has had no issues.

Comment 9

[Kris Maglione [:kmag]]

OK, I'm going to close as incomplete for now. I'll reopen if we get another report of this.