Closed Bug 1276057 Opened 8 years ago Closed 7 years ago

[Widevine] Netflix error F7701: EME_CREATE_MEDIAKEYS_SYSTEMACCESS_FAILED

Categories

(Core :: Audio/Video: Playback, defect, P3)

Product:
Core
Component:
Audio/Video: Playback
Type:
defect

Tracking

()

Status:
RESOLVED WONTFIX
Tracking Flags:
Tracking Status
platform-rel --- +
firefox46 --- unaffected
firefox47 --- ?
firefox48 --- ?
firefox49 --- ?

People

(Reporter: cpeterson, Unassigned)

Details

(Whiteboard: [platform-rel-Netflix]) 

Kevin at Netflix reports elevated error rate for EME_CREATE_MEDIAKEYS_SYSTEMACCESS_FAILED with Widevine compared to Primetime.

For the F7701 error, he is seeing a many of them with the 'Key system string is invalid, or key system is unsupported' error message. Is this a configuration or a CDM installation issue?
No longer blocks: widevine-uplift
Mass change P2 -> P3
Priority: P2 → P3
platform-rel: --- → ?
Whiteboard: [platform-rel-Netflix]
platform-rel: ? → +
These errors were typically caused by Firefox users who had versions off Firefox that were unsupported. Netflix have a KB article about this error.

https://help.netflix.com/en/node/32661
Status: NEW → RESOLVED
Closed: 7 years ago
Resolution: --- → WONTFIX
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