1278600 - Amazon won't play video

Status: RESOLVED WORKSFORME

(Core :: Audio/Video: Playback, defect, P5)

Description

[Parker]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:48.0) Gecko/20100101 Firefox/48.0
Build ID: 20160606004039

Steps to reproduce:

went to this page: http://www.amazon.com/Nextbit-Robin-Factory-Unlocked-Phone/dp/B01D9LVCAI?tag=at88-20

tried to play the video.



Actual results:

Could not click to start it, a message above it reads: sorry, this video is unsupported on this browser.


Expected results:

Should have been able to click and play the video

Comment 1

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

The problem appears to be with Amazon requiring Flash and not giving a useful error message. I've emailed them about it but we have asked before and nothing has been fixed yet.

Comment 2

[Mike Taylor [:miketaylr]]

Attachment: Screen Shot 2016-07-28 at 10.56.16 PM.png

screenshot.

Comment 3

[Blake Wu [:bwu][:blakewu]]

This happens on Mac as well.

Comment 4

[Anthony Jones (:ajones, :kentuckyfriedtakahe, :k17e)]

Marking P5 because this is an Amazon issue. I'm leaving it open to track it.

Comment 5

[Mike Taylor [:miketaylr]]

The video from the original description is working for me now (w/o flash)... can you verify Parker?

Comment 6

[Parker]

(In reply to Mike Taylor [:miketaylr] from comment #5)
> The video from the original description is working for me now (w/o flash)...
> can you verify Parker?

Yep, works for me. Sorry for being horribly late.