1281237 - Intel Q35 Express (Intel GMA 3100) blacklisted, seems to cause black screen

Status: RESOLVED INVALID

(Core :: Graphics, defect)

Description

[Devin Hussey]

Attachment: system_info.txt

User Agent: Mozilla/5.0 (Windows NT 6.0; rv:47.0) Gecko/20100101 Firefox/47.0
Build ID: 20160604131506

Steps to reproduce:

Tried to use Firefox's hardware acceleration on an Intel Q35 Express on Vista x86. I have tried force-enable and updating to latest drivers, but none work.

I have a Dell Optiplex 755. It is a 64-bit processor, running x86, which might be an issue.

My chip is, according to Vista's system info:
Name: Intel(R) Q35 Express Chipset Family
PNP Device ID:PCI\VEN_8086&DEV_29B2&SUBSYS_02111028&REV_02\3&172E68DD&0&10
Adapter Type: Intel(R) GMA 3100, Intel Corporation compatible
Driver Version: 7.15.10.1472

Firefox is asking for 7.15.10.1666, which exists on Intel's website - http://intel.ly/28POyBi - but the driver installer produces this message - http://imgur.com/o7cQMaC
Installing the latest drivers from Dell's website works fine, but it installs 1472. 

"Display" section from Windows System Information exported and attached.


Actual results:

No matter what I try, GPU drivers are blacklisted. And the lack of hardware acceleration seems to cause the occasional black screen where Firefox's screen doesn't refresh, and moving the mouse around causes things to appear. It is extremely annoying, and I have to quit and restart to fix it temporarily. And at this point, Chrome is not an option.

Here is about:support in a fresh profile.

Application Basics
------------------

Name: Firefox
Version: 47.0
Build ID: 20160604131506
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.0; rv:47.0) Gecko/20100101 Firefox/47.0
OS: Windows_NT 6.0 x86
Multiprocess Windows: 0/1 (Disabled)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Firefox Hello
Version: 1.3.2
Enabled: true
ID: [e-mail]

Name: Multi-process staged rollout
Version: 1.0
Enabled: true
ID: [e-mail]

Name: Pocket
Version: 1.0.2
Enabled: true
ID: [e-mail]

Name: McAfee WebAdvisor
Version: 5.0.169.0
Enabled: false
ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Name: Microsoft .NET Framework Assistant
Version: 0.0.0
Enabled: false
ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Trend Micro Password Manager Firefox Extension
Version: 1.9.0.1189
Enabled: false
ID: {8197dd50-b252-4b08-a1be-1277f22357bb}

Graphics
--------

Adapter Description: Intel(R) Q35 Express Chipset Family
Adapter Drivers: igdumdx32
Adapter RAM: Unknown
Asynchronous Pan/Zoom: none
Device ID: 0x29b2
Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 7.1500.1000.1666 or newer.
DirectWrite Enabled: false (7.0.6002.23845)
Driver Date: 4-18-2008
Driver Version: 7.15.10.1472
GPU #2 Active: false
GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 7.1500.1000.1666 or newer.
Subsys ID: 02111028
Supports Hardware H264 Decoding: No; Hardware video decoding disabled or blacklisted
Vendor ID: 0x8086
WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 7.1500.1000.1666 or newer.
windowLayerManagerRemote: true
AzureCanvasAccelerated: 0
AzureCanvasBackend: skia
AzureContentBackend: cairo
AzureFallbackCanvasBackend: cairo

Important Modified Preferences
------------------------------

browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 1
browser.places.smartBookmarksVersion: 7
browser.startup.homepage_override.buildID: 20160604131506
browser.startup.homepage_override.mstone: 47.0
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 47.0
gfx.crash-guard.d3d11layers.appVersion: 47.0
gfx.crash-guard.d3d11layers.deviceID: 0x29b2
gfx.crash-guard.d3d11layers.driverVersion: 7.15.10.1472
gfx.crash-guard.d3d11layers.feature-d2d: false
gfx.crash-guard.d3d11layers.feature-d3d11: false
gfx.crash-guard.status.d3d11layers: 2
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
places.history.expiration.transient_current_max_pages: 86898
plugin.disable_full_page_plugin_for_types: application/pdf

Important Locked Preferences
----------------------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.12
Version in use: 4.12

NSS
Expected minimum version: 3.23 Basic ECC
Version in use: 3.23 Basic ECC

NSSSMIME
Expected minimum version: 3.23 Basic ECC
Version in use: 3.23 Basic ECC

NSSSSL
Expected minimum version: 3.23 Basic ECC
Version in use: 3.23 Basic ECC

NSSUTIL
Expected minimum version: 3.23
Version in use: 3.23

Experimental Features
---------------------



Expected results:

Firefox should accept the drivers and enable acceleration. Or something to stop the black screen issues.

Comment 1

[Sotaro Ikeda [:sotaro]]

>No matter what I try, GPU drivers are blacklisted. And the lack of hardware acceleration seems to cause the occasional black screen where Firefox's screen doesn't refresh, and moving the mouse around causes things to appear.

Devin, does it happen also on nightly?

Comment 2

[Devin Hussey]

Sorry, I forgot to close this. I managed to fix the issue (I had to uninstall the OEM drivers first), AND I got a new PC, so it isn't relevant anymore.