1286428 - Remove printer information entries from "Important Modified Preferences" in about:support

Status: RESOLVED FIXED

(Toolkit :: General, defect, P3)

Description

[fireattack [:fireattack]]

User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/51.0.2704.103 Safari/537.36

Steps to reproduce:

Doesn't feel they're "important" and they are normally A LOT of entries (my profile have 126 entries starting with "print.printer", which makes the list very hard to read.

Comment 1

[Liviu Cirdei]

Hi Mike, 

Any thoughts on this? Is printer information something that can be removed from "Important Modified Preferences" in about:support?

Comment 2

[:Gijs (he/him)]

I don't think Mike's around, 302 Dolske.

Comment 3

[Mike Conley (:mconley) (:⚙️)]

Speaking as somebody who's triaged / dealt with printing related bugs in the past year for e10s stuff, I don't recall a single instance where the printing information has ever proven particularly useful.

Comment 4

[Mike Conley (:mconley) (:⚙️)]

I know bobowen has also done some printing work recently - more in the backend. Has that section of about:support ever proven useful to you, bobowen?

Comment 5

[Justin Dolske [:Dolske]]

The printer prefs came in with the initial list of whitelisted prefs (bug 554174). I'd agree that they don't seem super-useful.

It's probably more useful to check with someone that deals with SUMO support requests, but I'd generally expect that printing-related stuff is of such a narrow focus that this can just be removed.

Comment 6

[Bob Owen (:bobowen)]

(In reply to Mike Conley (:mconley) - (Needinfo me!) from comment #4)
> I know bobowen has also done some printing work recently - more in the
> backend. Has that section of about:support ever proven useful to you,
> bobowen?

Once I think, but I appreciate that it probably adds a lot of noise.

Comment 9

[Roland Tanglao needinfo please :rolandtanglao, :mohnkuchen, :adobo, :sinigang, :roland]

Personally I've never used these printer prefs to troubleshoot but perhaps our fab SUMO Firefox support volunteers have?!?! So I asked in our SUMO contributor forum:

• https://support.mozilla.org/en-US/forums/contributors/713314

Comment 10

[Mark Banner (:standard8)]

Follow-up from the SUMO forum is that there isn't a major need to keep these prefs. If there's an odd printing bug, then they can be asked for directly.

Comment 11

[Mark Banner (:standard8)]

Attachment: Bug 1286428 - Stop reporting print.printer* preferences in about:support. r?dolske

These are not generally used for support, and there can be many of them which makes the report larger and harder to understand.

Comment 12

[Pulsebot]

Pushed by [e-mail]:
https://hg.mozilla.org/integration/autoland/rev/ad0434a3ac37
Stop reporting print.printer* preferences in about:support. r=Gijs

Comment 13

[Razvan Maries]

https://hg.mozilla.org/mozilla-central/rev/ad0434a3ac37

Comment 14

[Alice Wyman]

For the record, printing preferences were added back to about:support in bug 1666956

Comment 15

[fireattack [:fireattack]]

It now has a separate section instead of clustering "Important Modified Preferences", which I find totally reasonable.