1288942 - Tap here to learn more about Firefox Sync links directly to signup screen, not information

Status: RESOLVED INCOMPLETE

(Firefox for Android Graveyard :: Firefox Accounts, defect, P5)

Description

[Paul]

User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:47.0) Gecko/20100101 Firefox/47.0
Build ID: 20160606113944
Firefox for Android

Steps to reproduce:

Tapped the "Tap to lean more" notification that appeared at the bottom of the Aurora Android app.


Actual results:

about:accounts?action=signup opened in a new tab.


Expected results:

A page with an explanation of what Firefox Sync is (and how it has changed, which the notification hinted at) should have opened instead.

Comment 1

[Tooru Fujisawa [:arai]]

looks like it's the banner here, that was added by bug 958891.
https://dxr.mozilla.org/mozilla-central/rev/4c05938a64a7fde3ac2d7f4493aee1c5f2ad8a0a/mobile/android/components/Snippets.js#362

Comment 2

[:Grisha Kruglov]

We don't have an "about sync" page on fennec, but we really should have one. It could describe the benefits of sync, the encryption, etc. - in an easily digestible fashion.

Anthony, is there a bug that's already tracking this work?

Ryan, is there a desktop equivalent?

Comment 3

[Anthony Lam (:antlam) Find me, @antlam on Slack!]

Sounds like a bug to me! Dont think there's one tracking this work.

Comment 4

[Ryan Feeley [:rfeeley]]

Can I get a screenshot of this state?

Comment 5

[:Grisha Kruglov]

Here's an example of "sync not connected, showing a 'get started' button" state. The button takes user directly to a login page, which seems non-ideal.

http://imgur.com/a/xToji

Comment 6

[Ryan Feeley [:rfeeley]]

Sorry it's taken so long for me to digest this. Why is this notification happening to begin with? Seems to me the easiest thing is to stop firing the notification, which just seems like unpolished onboarding.

Comment 7

[:Grisha Kruglov]

This notification is just one entry point leading to the page. I certainly agree that we should probably just kill off these notifications for now, but the underlying issue will still remain.

I filed a meta bug 1386105 to clump together these various issues.

Comment 8

[Alex Davis [:adavis]]

It's hard to determine if we need to rip things out or to update strings to be more useful. (maybe add some modern creatives too)

I'm not sure we can easily measure how many accounts this notification is driving but if we updated it, it could be non-negligeable.

Feeley, can you investigate this more? Does it need a polish or is it garbage?

Comment 9

[Ryan Feeley [:rfeeley]]

I've seen this notification in action though I don't have a screenshot to share. It's not warranted and should be removed.

Comment 10

[:Grisha Kruglov]

OK, let's figure out what's involved in removing these notifications. Going to flag core team for triage. Jing-wei, do you mind taking a look?

Comment 11

[Jing-wei Wu [:jwu]]

Okay, I can handle removing the notifications and we'll have a triage tomorrow to see when should we start to do this change.

Comment 12

[Paul]

This just happened again. A message appeared, from memory "Sync is brand new and easier to use than ever. Tap here to learn more", and tapping on it once again led incongruously to the signup page.

Most users likely don't use Sync, so this is a wasted opportunity to entice them.

Comment 13

[Firefox Bug Husbandry Bot]

Re-triaging per https://bugzilla.mozilla.org/show_bug.cgi?id=1473195

Needinfo :susheel if you think this bug should be re-triaged.

Comment 14

[BMO Automation]

We have completed our launch of our new Firefox on Android. The development of the new versions use GitHub for issue tracking. If the bug report still reproduces in a current version of [Firefox on Android nightly](https://play.google.com/store/apps/details?id=org.mozilla.fenix) an issue can be reported at the [Fenix GitHub project](https://github.com/mozilla-mobile/fenix/). If you want to discuss your report please use [Mozilla's chat](https://wiki.mozilla.org/Matrix#Connect_to_Matrix) server https://chat.mozilla.org and join the [#fenix](https://chat.mozilla.org/#/room/#fenix:mozilla.org) channel.