1292262 - Crash in igdumd32.dll | nvumdshim.dll | DdDestroySurfaceLH

Status: RESOLVED WORKSFORME

(Core :: Audio/Video: Playback, defect, P3)

Description

[u279076]

This bug was filed from the Socorro interface and is 
report bp-1c2982b6-a8a4-4d06-9c20-fef422160804.
=============================================================
Ø 0 	igdumd32.dll 	igdumd32.dll@0x1c1c0 	
Ø 1 	nvumdshim.dll 	nvumdshim.dll@0xe2a2 	
Ø 2 	nvumdshim.dll 	nvumdshim.dll@0xe444 	
Ø 3 	nvumdshim.dll 	nvumdshim.dll@0x1516d 	
4 	d3d9.dll 	DdDestroySurfaceLH 	
5 	d3d9.dll 	CDriverSurface::~CDriverSurface() 	
6 	d3d9.dll 	CDriverSurface::`scalar deleting destructor'(unsigned int) 	
7 	d3d9.dll 	DdDestroySurfaceLH 	
8 	d3d9.dll 	CSurface::Release() 	
9 	xul.dll 	mozilla::D3D9DXVA2Manager::~D3D9DXVA2Manager() 	dom/media/platforms/wmf/DXVA2Manager.cpp:247
10 	xul.dll 	mozilla::D3D9DXVA2Manager::`scalar deleting destructor'(unsigned int) 	
11 	xul.dll 	mozilla::DeleteObjectTask<mozilla::DXVA2Manager>::Run() 	obj-firefox/dist/include/VideoUtils.h:105
12 	xul.dll 	nsThread::ProcessNextEvent(bool, bool*) 	xpcom/threads/nsThread.cpp:994
13 	xul.dll 	mozilla::ipc::MessagePump::Run(base::MessagePump::Delegate*) 	ipc/glue/MessagePump.cpp:98
14 	xul.dll 	MessageLoop::RunHandler() 	ipc/chromium/src/base/message_loop.cc:223
15 	xul.dll 	nsThreadManager::GetCurrentThread() 	xpcom/threads/nsThreadManager.cpp:220
16 	xul.dll 	nsAppShell::Run() 	widget/windows/nsAppShell.cpp:262
17 	xul.dll 	nsAppStartup::Run() 	toolkit/components/startup/nsAppStartup.cpp:284
18 	xul.dll 	XREMain::XRE_mainRun() 	toolkit/xre/nsAppRunner.cpp:4347
19 	xul.dll 	XREMain::XRE_main(int, char** const, nsXREAppData const*) 	toolkit/xre/nsAppRunner.cpp:4451
20 	xul.dll 	XRE_main 	toolkit/xre/nsAppRunner.cpp:4559
Ø 21 	msmpeg2vdec.dll 	msmpeg2vdec.dll@0x5cfa 	
=============================================================
More reports: https://crash-stats.mozilla.com/signature/?product=Firefox&signature=igdumd32.dll%20%7C%20nvumdshim.dll%20%7C%20DdDestroySurfaceLH

This crash is 100% correlated to Intel Sandybridge GPUs on Windows 8.1 with a strong correlation to Intel driver 9.17.10.4229 (93%).
* 0x0116:

Comment 1

[Jeff Muizelaar [:jrmuizel]]

This is DXVA related

Comment 2

[u279076]

FYI, these crashes started coming in on June 22nd with Firefox 47, 48, and 45esr.

Comment 3

[Jeff Muizelaar [:jrmuizel]]

(In reply to Anthony Hughes (:ashughes) [GFX][QA][Mentor] from comment #2)
> FYI, these crashes started coming in on June 22nd with Firefox 47, 48, and
> 45esr.

Presumably that's when we changed how the signatures were being generated. I imagine these crashes were around, just under the old signatures before.

Comment 4

[BugBot [:suhaib / :marco/ :calixte]]

Crash volume for signature 'igdumd32.dll | nvumdshim.dll | DdDestroySurfaceLH':
 - nightly (version 51): 0 crashes from 2016-08-01.
 - aurora  (version 50): 18 crashes from 2016-08-01.
 - beta    (version 49): 118 crashes from 2016-08-02.
 - release (version 48): 116 crashes from 2016-07-25.
 - esr     (version 45): 34 crashes from 2016-05-02.

Crash volume on the last weeks (Week N is from 08-22 to 08-28):
            W. N-1  W. N-2  W. N-3
 - nightly       0       0       0
 - aurora        2      12       2
 - beta         62      32      11
 - release      49      28      16
 - esr           1       4       3

Affected platform: Windows

Crash rank on the last 7 days:
           Browser   Content     Plugin
 - nightly
 - aurora            #298
 - beta    #614      #278
 - release #567      #170
 - esr     #2308

Comment 5

[BugBot [:suhaib / :marco/ :calixte]]

Crash volume for signature 'igdumd32.dll | nvumdshim.dll | DdDestroySurfaceLH':
 - nightly (version 52): 1 crash from 2016-09-19.
 - aurora  (version 51): 3 crashes from 2016-09-19.
 - beta    (version 50): 144 crashes from 2016-09-20.
 - release (version 49): 321 crashes from 2016-09-05.
 - esr     (version 45): 27 crashes from 2016-07-25.

Crash volume on the last weeks (Week N is from 10-17 to 10-23):
            W. N-1  W. N-2  W. N-3  W. N-4
 - nightly       1       0       0       0
 - aurora        0       0       3       0
 - beta         53      52      22       8
 - release      81     107      73      30
 - esr           6       2       0       3

Affected platform: Windows

Crash rank on the last 7 days:
           Browser   Content     Plugin
 - nightly           #445
 - aurora
 - beta    #595      #134
 - release #982      #369
 - esr     #942

Comment 6

[Marco Castelluccio [:marco]]

On 51 Beta:
(100.0% in signature vs 01.16% overall) Module "nvumdshim.dll" = true
(100.0% in signature vs 01.95% overall) Module "nvd3dum.dll" = true
(100.0% in signature vs 02.29% overall) Module "nvinit.dll" = true
(100.0% in signature vs 02.96% overall) adapter_driver_version = 9.17.10.4229
(100.0% in signature vs 03.20% overall) Module "igdumd32.dll" = true
(100.0% in signature vs 06.21% overall) has dual GPUs = true
(97.96% in signature vs 01.87% overall) Module "nvdxgiwrap.dll" = true
(97.96% in signature vs 01.87% overall) Module "nvd3d9wrap.dll" = true
(100.0% in signature vs 10.27% overall) CPU Info = GenuineIntel family 6 model 42 stepping 7
(100.0% in signature vs 12.24% overall) Module "igd10umd32.dll" = true
(100.0% in signature vs 12.35% overall) "DXVA2D3D9+" in app_notes = true
(93.88% in signature vs 00.16% overall) adapter_subsys_id = 04ca1028
(95.92% in signature vs 09.66% overall) bios_manufacturer = Dell Inc.
(87.76% in signature vs 02.59% overall) cpu_microcode_version = 0x28
(100.0% in signature vs 26.41% overall) Module "d3d9.dll" = true
(87.76% in signature vs 08.57% overall) platform_version = 6.3.9600
(87.76% in signature vs 08.58% overall) platform_pretty_version = Windows 8.1
(100.0% in signature vs 35.20% overall) "D2D1.1+" in app_notes = true
(100.0% in signature vs 35.20% overall) "DWrite+" in app_notes = true
(100.0% in signature vs 37.27% overall) Module "d2d1.dll" = true
(100.0% in signature vs 37.64% overall) reason = EXCEPTION_ACCESS_VIOLATION_READ
(75.51% in signature vs 02.70% overall) adapter_device_id = 0x0116
(65.31% in signature vs 02.11% overall) app_init_dlls = nvinit.dll
(34.69% in signature vs 94.79% overall) app_init_dlls = null

Comment 7

[Julien Cristau [:jcristau]]

Mass wontfix for bugs affecting firefox 52.

Comment 8

[Emma Humphries ☕️🎸🧞‍♀️✨ (she/they) [:emceeaich] (Pacific Time) use needinfo]

This is an assigned P1 bug without activity in two weeks. 

If you intend to continue working on this bug for the current release/iteration/sprint, remove the 'stale-bug' keyword.

Otherwise we'll reset the priority of the bug back to '--' on Monday, August 28th.

Comment 9

[Bulk Bug Changes for mreavy's org]

Mass change P1->P2 to align with new Mozilla triage process

Comment 10

[BugBot [:suhaib / :marco/ :calixte]]

Closing because no crashes reported for 12 weeks.