1293539 - Decommission and redirect Firefox Tour

Status: RESOLVED FIXED

(www.mozilla.org :: Pages & Content, defect)

Description

[Matthew N. [:MattN]]

Hello was removed from the product in Firefox 49[1] but I still see it as step 2/4 of the tour at https://www.mozilla.org/en-US/firefox/51.0a1/tour/. It should probably be removed from the tour.

[1] https://support.mozilla.org/en-US/kb/hello-status

Comment 1

[Jennifer Bertsch [:jbertsch]]

Hey MattN-

Are users getting to this tour from an in-product link?

I'm not sure who even owns this any more as I think the Firefox retention durable team and the UX team are taking more ownership of retention? 

Clearly we can remove this from the tour but I wonder if we still want the tour at this link?

Thx,
Jen

Comment 2

[Matthew N. [:MattN]]

(In reply to Jennifer Bertsch [:jbertsch] from comment #1)
> Are users getting to this tour from an in-product link?

yes, the entry point is the Help menu > Firefox/Nightly/… Tour.

Comment 3

[Verdi [:verdi] Best to slack me]

(In reply to Jennifer Bertsch [:jbertsch] from comment #1) 
> I'm not sure who even owns this any more as I think the Firefox retention
> durable team and the UX team are taking more ownership of retention? 
> 
Seems like this falls into the nobody/everybody area.

> Clearly we can remove this from the tour but I wonder if we still want the
> tour at this link?

I wouldn't mind having that link go to sumo - https://support.mozilla.org/kb/get-started-firefox-overview-main-features

Comment 5

[Jennifer Bertsch [:jbertsch]]

(In reply to Verdi [:verdi] from comment #3)
> (In reply to Jennifer Bertsch [:jbertsch] from comment #1) 
> > I'm not sure who even owns this any more as I think the Firefox retention
> > durable team and the UX team are taking more ownership of retention? 
> > 
> Seems like this falls into the nobody/everybody area.
> 
> > Clearly we can remove this from the tour but I wonder if we still want the
> > tour at this link?
> 
> I wouldn't mind having that link go to sumo -
> https://support.mozilla.org/kb/get-started-firefox-overview-main-features

Verdi - Love it!

Let's go ahead and make that change.  Then we don't have to update the onboarding tour and we can be confident the SUMO team is keeping the content updated.

Comment 6

[Chris More [:cmore]]

I am fine with changing the Firefox Tour link to SUMO as that is the same link as the "Getting Started" default Firefox bookmark.

Comment 7

[Jennifer Bertsch [:jbertsch]]

agibson and kohei:  can we redirect all the old (Firefox version) tour links to the sumo page and remove the tour pages from bedrock?

Comment 8

[Alex Gibson [:agibson]]

Yup redirect should be fine, happy to retire this one.

Comment 9

[Matthew N. [:MattN]]

(In reply to Verdi [:verdi] from comment #3)
> I wouldn't mind having that link go to sumo -
> https://support.mozilla.org/kb/get-started-firefox-overview-main-features

That link has stale add-on manager images that should be updated btw.

Comment 10

[Eric Renaud [:erenaud]]

Confirming plan is, per comment #6, to redirect FF tour pages as follow

https://www.mozilla.org/en-US/firefox/51.0a1/tour/
&
https://www.mozilla.org/en-US/firefox/47.0/tour/

to:

https://support.mozilla.org/kb/get-started-firefox-overview-main-features

Comment 11

[Eric Renaud [:erenaud]]

Adding requirement to have all Tour pages, regardless of release #, redirect to https://support.mozilla.org/kb/get-started-firefox-overview-main-features

Comment 12

[Alex Gibson [:agibson]]

Attachment: GitHub pull request

Comment 13

[[github robot]]

Commits pushed to master at https://github.com/mozilla/bedrock

https://github.com/mozilla/bedrock/commit/28b89d85f12e66f3e90f0e63e89f14ce513dd0dd
[fix bug 1293539] Decommission and redirect Firefox Tour

https://github.com/mozilla/bedrock/commit/8e7b44d4902146d58737d7d5e1bf12a59550e963
Merge pull request #4308 from alexgibson/bug-1293539-decommission-firefox-tour

[fix bug 1293539] Decommission and redirect Firefox Tour