129390 - Cisco IP Phone login page hangs

Status: RESOLVED WORKSFORME

(Core Graveyard :: Java: OJI, defect)

Description

[Guy Hutchison]

From Bugzilla Helper:
User-Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.8) Gecko/20020204
BuildID:    2002020415

The browser (0.9.8) crashes when attempting to load an internal web page.  It
also crashes when the page is saved to a file and loaded through the file://path
command.

Reproducible: Always
Steps to Reproduce:
1. Open URL/path to file


Actual Results:  Brower crashes and gives the following error:
INTERNAL ERROR on Browser End: Exec of "java_vm" failed: 2
<
System error?:: No such file or directory
Gdk-ERROR **: Fatal IO error 9 (Bad file descriptor) on X server :0.0.
INTERNAL ERROR on Browser End: Could not read ack from browser
System error?:: Resource temporarily unavailable


Will attach copy of web page that generates the error.

Comment 1

[Guy Hutchison]

Attachment: Logon page to preferences

Comment 2

[Andrew Schultz]

based on the first error messages, this is probably a Java problem.  The page
contains a Java applet at the bottom, but the location is on your server, so I
can't really test it out.  The page without the applet works fine with Linux
build 20020305.

Try a newer talkback-enabled build.  If that doesn't help

report the talkback ID of your crash
report what version of the Java plugin you have installed
move this over to the OJI (Java plugin) component.

Comment 3

[Adam Hauner]

2002030604/Win2K - hang on attachment

Comment 4

[Guy Hutchison]

Java plug-in is version 1.3.1

This crash does not create a talkback, so no TB#.

Comment 5

[Guy Hutchison]

Tested on 2002030708 build.  Page loads without Java plugin.  With Java plugin
installed, gives same results as 0.9.8.

Moving to OJI as requested.

Comment 6

[Olivier Cahagne]

The only DDTS documented at Cisco:
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdr66610

The applet on the requires support of scriptable applets. Does this work with
Mozilla and external JVM (such as Sun's JVM) ?

I also hang using build 2002030803 on Win2k + JRE 1.4.0 when submitting my
login/password to my IP Phone personal page.

Comment 7

[Denis Antrushin]

Basically, "INTERNAL ERROR on Browser End: Exec of "java_vm" failed: 2"
means you're incorrectly installed java plugin.
How did you install it? (you should have symlink to libjavaplugin_oji.so in
mozilla/dist/bin/plugins directory, not file itself)
Does any other java pages working?
Does java plugin listed in about:plugins?

Comment 8

[Guy Hutchison]

Latest nightly (2002040410) appears to at least not crash the browser, even
though it doesn't work.  Other Java applets work OK, so I'm assuming it's a
local site problem.

Java was installed once in an earlier version of the browser via the Netscape
Java download.  In all subsequent versions of mozilla I remove the existing
plugins directory and link to the old one.

Comment 9

[John Levon]

From comments

Comment 10

[Olivier Cahagne]

*** Bug 189375 has been marked as a duplicate of this bug. ***

Comment 11

[Olivier Cahagne]

still hang 20030116 + JRE 1.4.1_01 on Linux & Win2k.

Mozilla/Netscape6+ is not supported on CCM 3.1:
http://www.cisco.com/en/US/customer/products/hw/voiceapp/ps967/prod_troubleshooting_guide_chapter09186a00800a9361.html

This is supported with CCM 3.2:
http://www.cisco.com/cgi-bin/Support/Bugtool/onebug.pl?bugid=CSCdv21529

Shall this be moved to Tech Evangelism and marked FIXED or is this still an OJI
bug ?

Comment 12

[Andrew Schultz]

reassign

I would expect Mozilla/Java plugin to not hang regardless of how evil the applet
is...

Comment 13

[Olivier Cahagne]

Marking NEW to ease search.

Comment 14

[Joshua Xia]

from your report:
INTERNAL ERROR on Browser End: Exec of "java_vm" failed: 2
System error?:: No such file or directory

It shows that you have not installed your jre correctly, you should create
symblic link to libjavaplugin_oji.so in mozilla's plugins directory.

I can't reproduce this bug. WFM

Comment 15

[Joshua Xia]

->WFM

Comment 16

[Marc Bejarano]

josh: i can reproduce the bug and my JRE is installed just fine.  were you
really able to log into CCM 3.1?

Comment 17

[Olivier Cahagne]

I could successfully log in CCM 3.1 (will check the exact version) http://<ip
address>/CCMuser then modify my preferences, using Mozilla 20030420 on Linux &
Win2k, tried both JRE 1.4.1_02 and 1.4.2beta19.

Comment 18

[Marc Bejarano]

well it still hangs for me with 1.4a:
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4a) Gecko/20030401
and JRE 1.4.1_02 under xp :(

Comment 19

[Olivier Cahagne]

Marc, can you try a nightly build ?
http://ftp.mozilla.org/pub/mozilla/nightly/latest-trunk
I may be wrong but circa fix for bug 60304, it began to work for me. I'd need to
test many builds to check when it started to work though.

Comment 20

[Joshua Xia]

try the latest jre (jre1.4.2-beta) please.
you can download it from http://java.sun.com

Comment 21

[Marc Bejarano]

olivier: upgrading to "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.4b)
Gecko/20030421" didn't help

joshua: upgrading to JRE 1.4.2 b19 allowed me to log in with no hang :)

i still think mozilla needs to deal better when the JRE gets confused and that
we should keep this bug open to track the issue (ala bug 176280).  maybe this,
too, should depend on bug 156493?

maybe we should change the bug summary to something along the lines of "mozilla
hangs logging in to Cisco Call Manager 3.1 with JRE < 1.4.2" ?

Comment 22

[Marc Bejarano]

joshua: any opinions on my last comment?