Closed Bug 1299460 Opened 6 years ago Closed 4 years ago

Be more constructive in "Crash Not Found" error page

Categories

(Socorro :: Webapp, task)

task
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: peterbe, Assigned: willkg)

References

Details

Attachments

(1 file)

After https://bugzilla.mozilla.org/show_bug.cgi?id=1262252 is done the logic for report index is simplified. 

If the raw crash doesn't exist in S3 we say "Crash Not Found". 
If the raw crash exists but the processed crash doesn't, we say "Processing crash now" (and behind the scenes the crash ID gets put in a priority queue).

But what we could do is customize the "Crash Not Found" if the crash ID looks valid but implies a date that falls outside the current retention policy we have for saving raw crashes. 

This would help people who click on old links that once used to work but no longer does.
The text currently says:

"""
We couldn't find the Crash ID you're after. If you recently submitted this crash, it may still be in the queue.

If you believe this message is an error, please submit a Bugzilla ticket describing what happened, and please include the URL for this page.
"""

We might want to adjust that text to help ease the issues in bug #1428517.

cc:ing Guigs in case that helps her and the other support folk.

Grabbing this to improve it a bit now.

Assignee: nobody → willkg
Status: NEW → ASSIGNED

PR 4784 changes the text to this:

"""
We couldn't find the crash report for the Crash ID you requested.

If you recently submitted this crash report, it may still be in the queue to be processed. Wait a few minutes and try reloading this page.

If this crash report is more than 6 months old, the data may have been removed from our system. We only retain crash reports for 6 months.

If you believe this message is an error, please submit a Bugzilla ticket describing what happened, and please include the URL for this page.
"""

I think that's more helpful for users since it explains the possibilities and what they can do.

Commits pushed to master at https://github.com/mozilla-services/socorro

https://github.com/mozilla-services/socorro/commit/30d724b491e9ae8441823c8bbcfc9d4e487c392c
fix bug 1299460: improve crash not found page

This improves the crash report not found page. It explains several reasons
why the crash report may not be available and what to do about it. This
includes the possibility that the crash report is no longer on our system.

https://github.com/mozilla-services/socorro/commit/e6915afd89db56d19a37dfabbc3ef4a6200bef3f
Merge pull request #4784 from willkg/1299460-no-crash

fix bug 1299460: improve crash not found page
Status: ASSIGNED → RESOLVED
Closed: 4 years ago
Resolution: --- → FIXED
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