1304321 - When Trying to Upload Files to Google Drive, it says "File Upload is not supported in your browser".

Status: RESOLVED DUPLICATE of bug 1293949

(Firefox :: File Handling, defect)

Description

[James Jeagar]

User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
Build ID: 20160916101415

Steps to reproduce:

I am using firefox 49.0, I tried to upload several files and folders into Google Drive, it (Google Drive) then sent a message to my screen saying "File Upload is Not Supported in Your Browser. Consider Downloading Chrome." 


Actual results:

I tried multiple times to upload the files, I even restarted my computer, the internet connection is brilliant and none of the files uploaded. 


Expected results:

None of the files uploaded so I could not back up important files.

Comment 1

[Loic]

Could you test the basic troubleshooting steps:
1) safe mode:
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

2) new profile:
https://support.mozilla.org/en-US/kb/profile-manager-create-and-remove-firefox-profiles

Does it work normally?

Comment 2

[Loic]

Ah, my guess is that you try to drag and drop folders to upload them but this feature is not supported by Firefox at the moment (bug 1188880).

Comment 3

[Michelle Funches - QA]

@James - Firefox & Google Drive working for me for file transfer - However yes please note Folder Transfer is not yet supported.
Component Group: Can someone please let us know - Is/Will this being considered as an enhancement - are there already plans to implement?
Note: 32-bit Firefox displays message that Folder upload is not supported by your browser. However the 64bit version does not and not sure if Firefox or Google should control that.
Version 	49.0.1
Build ID 	20160922113459
User Agent 	Mozilla/5.0 (Windows NT 6.1; WOW64; rv:49.0) Gecko/20100101 Firefox/49.0
User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:49.0) Gecko/20100101 Firefox/49.0
1) Login to Google Drive
2) Select My Drive > Upload files
3) Locate Folder/File(s)
PASS - files successfully uploaded
4) Open Windows File Manager/Explorer
5) Select then drag/drop a file(s) to Google Drive
PASS - files were successfully uploaded

Comment 4

[Michelle Funches - QA]

Attachment: GDFileUpload.bmp

Comment 5

[William Hsu [:whsu]]

Hi, Michelle,

Good day.
Thanks for notifying me regarding this problem.

It seems to me that we has fixed this problem on Firefox 50 (Bug 1293949#c28).
I am PTO today with limited network access to verify patches.
Therefore, may I have a few minutes of your time to verify the patch (Bug 1293949#c28) and see if you still can reproduce this bug (Folder Transfer is not yet supported) on FFx 50?

Your help would be appreciated. :)

Comment 6

[Michelle Funches - QA]

Hi William, 
This fix has been Confirmed - I can successfully Drag & Drop a Folder when using Google Drive
Version 	50.0b2
Build ID 	20160926162149
User Agent 	Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:50.0) Gecko/20100101 Firefox/50.0

Comment 7

[William Hsu [:whsu]]

(In reply to Michelle Funches - QA from comment #6)
> Hi William, 
> This fix has been Confirmed - I can successfully Drag & Drop a Folder when
> using Google Drive
> Version 	50.0b2
> Build ID 	20160926162149
> User Agent 	Mozilla/5.0 (Windows NT 10.0; WOW64; rv:50.0) Gecko/20100101
> Firefox/50.0
> User Agent 	Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:50.0) Gecko/20100101
> Firefox/50.0

@ Loic and Michelle
Cool! Thanks for your help and tips!
Have a nice day. :)

@ James, it seems to me that Bug 1293949#c28 has fixed this issue on Firefox 50.
I was wondering if you can validate it when Firefox 50 is released.
Sorry for any inconvenience.

Comment 8

[James Jeagar]

I will confirm it when firefox 50 is released, thanks everyone for your help.