Closed Bug 1310240 Opened 8 years ago Closed 8 years ago

Firefox 48, 49 and 51 crash when starting up.

Categories

(External Software Affecting Firefox :: Other, defect)

Product:
External Software Affecting Firefox
Component:
Other
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

(Not tracked)

Status:
RESOLVED DUPLICATE of bug 1304434

People

(Reporter: atietjen, Unassigned)

References

Details

User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/53.0.2785.143 Safari/537.36 Steps to reproduce: Launch Firefox. Actual results: It crashes and pulls up the bug report window. I have tried uninstalling and reinstalling version 48 to no avail. 49 had the same issue. And now 51 did it when I tried it. All on Windows 10. Expected results: Launch Firefox normally.
Does the issue happen on safe mode [1] ? Also, can you provide crash report ID [2] ? (you can check crash report ID outside Firefox, even if it doesn't start) [1] https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode [2] https://support.mozilla.org/en-US/kb/mozillacrashreporter#w_viewing-crash-reports
Flags: needinfo?(atietjen)
1) Because I can't use the Firefox menu, I tried holding SHIFT while launching Firefox, but it crashes right away. Is there another way to load safe mode? 2) Crash ID: bp-07a5ddc4-6534-4fd4-9c0c-01d032161014
Flags: needinfo?(atietjen)
Thanks. Looks like it's a crash related to WebSense. bug 1294650 and bug 1304434 may be related.
Component: Untriaged → Other
Product: Firefox → External Software Affecting Firefox
See Also: → 1294650, 1304434
Version: 48 Branch → unspecified
The previous Crash ID I provided was for version 51. Here is a Crash ID for version 49: bp-bfd3f6da-0b23-453f-987b-8a8c72161014
those are the same issue.
Yes, this is WebSense. atietjen, what version of WebSense are you using?
Flags: needinfo?(atietjen)
Still trying to confirm the version number. At any rate, if it is WebSense related, would we need to install a new version of WebSense, or is there another workaround?
Summary: Firefox 48, 49, and 51 aren't working on Windows 10 → Firefox 48, 49 and 51 crash when starting up.
We are on Forcepoint Triton AP-WEB, version 8.2.3331. Can you confirm whether changes need to be made on our end to WebSense, or if there is a Firefox workaround that we can use instead?
Flags: needinfo?(atietjen)
Update: I gave you the wrong version number. We are actually on Forcepoint Triton AP-WEB, version 8.2.2324.1.
(In reply to atietjen from comment #9) > Update: I gave you the wrong version number. We are actually on Forcepoint > Triton AP-WEB, version 8.2.2324.1. Yes, this is one of the affected versions. AFAIK, the first builds to contain the fix are 8.1.2261, 8.2.2328, 8.2.5 update (build 2416).
So I guess you should update to at least 8.2.2328.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → DUPLICATE
We have confirmed that updating to a newer version of WebSense resolves the issue. Thank you very much for the quick responses! Have a great day!
(In reply to atietjen from comment #13) > We have confirmed that updating to a newer version of WebSense resolves the > issue. > > Thank you very much for the quick responses! Have a great day! Thank you for the report!
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