Google Apps extremely slow -- scrolling, updating text, etc -- unusable

NEW
Unassigned

Status

()

defect
P5
normal
3 years ago
a year ago

People

(Reporter: groter, Unassigned)

Tracking

({perf})

51 Branch
x86
Windows 10
Points:
---
Dependency tree / graph

Firefox Tracking Flags

(platform-rel -, firefox51 affected)

Details

(Whiteboard: [qf:p3][platform-rel-Google][platform-rel-GoogleSuite][platform-rel-GoogleDocs][platform-rel-GoogleSheets][platform-rel-GoogleSlides][platform-rel-Gmail])

Reporter

Description

3 years ago
When: About the past week

What:
All window scrolling, entering text, manipulating objects is extremely slow (noticeable delay) in Google Docs, Spreadsheet, Presentations and Gmail.

This is both in new/fresh documents and larger ones for all docs. It's for scrolling, entering text, deleting email.

This is with a small number of tabs open (or lots of tabs).

Also, I'm seeing the "spinner" when I switch tabs.
So, this is a regression? If so, regression range please?

Have you restarted the browser? (just wondering if there is a leak)
Do you have addons? Have you tried with a fresh profile? ...the usual checks.
Flags: needinfo?(groter)
Reporter

Comment 2

3 years ago
Sorry I knew I forgot something.

I did a "Refresh" 2 days ago, with no change. No addons.

Regression range: Can you explain a bit more what info I should give you? Timeframe? I started noticing this last week, but it got really unusable this week. 

Is there a way to look at dates when the browser updated?
Flags: needinfo?(groter)
Which version of FF are you using?

There is a tool for hunting regressions http://mozilla.github.io/mozregression/

But even without that, if you could roughly say which build is the first showing the issue.
about:buildconfig

Also in the "About Nightly" or "About Firefox" or so, it should tell the date, something like
52.0a1 (2016-11-09) (64-bit)
Flags: needinfo?(groter)
Reporter

Comment 4

3 years ago
51.0a2 (2016-11-09) (32-bit)

Here's the about:buildconfig page:

Source

Built from https://hg.mozilla.org/releases/mozilla-aurora/rev/ae3b6bfb810476141647ad681b796ed118062412

Build platform
target
i686-pc-mingw32

Build tools
Compiler 	Version 	Compiler flags
c:/builds/moz2_slave/m-aurora-w32-ntly-000000000000/build/src/vs2015u3/VC/bin/amd64_x86/cl.EXE 	19.00.24213 	-TC -nologo -wd4091 -D_HAS_EXCEPTIONS=0 -W3 -Gy -Zc:inline -arch:SSE2 -FS -wd4244 -wd4267 -wd4819 -we4553
c:/builds/moz2_slave/m-aurora-w32-ntly-000000000000/build/src/vs2015u3/VC/bin/amd64_x86/cl.EXE 	19.00.24213 	-TP -nologo -wd5026 -wd5027 -Zc:sizedDealloc- -Zc:threadSafeInit- -wd4091 -wd4577 -D_HAS_EXCEPTIONS=0 -W3 -Gy -Zc:inline -arch:SSE2 -FS -wd4251 -wd4244 -wd4267 -wd4345 -wd4351 -wd4800 -wd4819 -wd4595 -we4553 -GR- -Zi -GL -wd4624 -wd4952 -O1 -Oi -Oy
Configure options

MOZ_AUTOMATION=1 'MOZILLABUILD=C:\mozilla-build' --enable-update-channel=aurora --enable-js-shell --enable-eme=+adobe --with-mozilla-api-keyfile=/c/builds/mozilla-desktop-geoloc-api.key --with-google-api-keyfile=/c/builds/gapi.data MOZ_PGO=1 WINDOWSSDKDIR=c:/builds/moz2_slave/m-aurora-w32-ntly-000000000000/build/src/vs2015u3/SDK --enable-rust RUSTC=c:/builds/moz2_slave/m-aurora-w32-ntly-000000000000/build/src/rustc/bin/rustc CARGO=c:/builds/moz2_slave/m-aurora-w32-ntly-000000000000/build/src/cargo/bin/cargo --enable-jemalloc MAKE=c:/builds/moz2_slave/m-aurora-w32-ntly-000000000000/build/src/mozmake.EXE --enable-crashreporter --enable-release --enable-require-all-d3dc-versions --enable-verify-mar --with-branding=browser/branding/aurora
Flags: needinfo?(groter)
Is that the first build showing bad performance? Older builds are faster?
Reporter

Comment 6

3 years ago
For sure it was good a few builds ago (not sure the exact one). But this one and the last one were bad performance, with the current one the worst.
Well, could you look for the last good build? Since sounds like this is a regression, and for regressions we need regression range.
Flags: needinfo?(groter)
platform-rel: --- → ?
Whiteboard: [platform-rel-Google][platform-rel-GoogleSuite][platform-rel-GoogleDocs][platform-rel-GoogleSheets][platform-rel-GoogleSlides][platform-rel-Gmail]
Mike, wondering if this bug is interesting (from a spinner perspective).
platform-rel: ? → +
Flags: needinfo?(mconley)
Hey groter - can you please post the text content from about:support in here? That'll give us some more clues about what we might be dealing with here.
Flags: needinfo?(mconley)
Reporter

Comment 10

2 years ago
Sorry about the delay. Here ya go ... Google apps still more or less unusable.

Application Basics
------------------

Name: Firefox
Version: 52.0a2
Build ID: 20170123004004
Update Channel: aurora
User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:52.0) Gecko/20100101 Firefox/52.0
OS: Windows_NT 10.0
Multiprocess Windows: 2/2 (Enabled by default)
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Extensions
----------

Name: Activity Stream
Version: 1.2.0
Enabled: true
ID: @activity-streams

Name: Application Update Service Helper
Version: 1.0
Enabled: true
ID: aushelper@mozilla.org

Name: colorPicker
Version: 3.0.1-signed.1-signed
Enabled: true
ID: colorPicker@colorPicker

Name: FlyWeb
Version: 1.0.0
Enabled: true
ID: flyweb@mozilla.org

Name: Form Autofill
Version: 1.0
Enabled: true
ID: formautofill@mozilla.org

Name: Min Vid
Version: 0.3.4
Enabled: true
ID: @min-vid

Name: Multi-process staged rollout
Version: 1.7
Enabled: true
ID: e10srollout@mozilla.org

Name: Nimbus Screen Capture - editable screenshots.
Version: 9.1.1
Enabled: true
ID: nimbusscreencaptureff@everhelper.me

Name: Pocket
Version: 1.0.5
Enabled: true
ID: firefox@getpocket.com

Name: Test Pilot
Version: 0.9.3-dev-837c6a0
Enabled: true
ID: @testpilot-addon

Name: Video DownloadHelper
Version: 6.2.0
Enabled: true
ID: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}

Name: Web Compat
Version: 1.0
Enabled: true
ID: webcompat@mozilla.org

Name: Cliqz
Version: 2.12.0
Enabled: false
ID: cliqz@cliqz.com

Name: Lightbeam
Version: 1.3.1
Enabled: false
ID: jid1-F9UJ2thwoAm5gQ@jetpack

Name: MFAC Extension
Version: 1.3.2.3008
Enabled: false
ID: FIDOaddon@noknok.com

Name: Profilist
Version: 1.2.1-signed
Enabled: false
ID: Profilist@jetpack

Graphics
--------

Features
Compositing: Direct3D 11
Asynchronous Pan/Zoom: wheel input enabled; touch input enabled
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
WebGL2 Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
Hardware H264 Decoding: Yes; Using D3D11 API
Audio Backend: wasapi
Direct2D: true
DirectWrite: true (10.0.14393.351)
GPU #1
Active: Yes
Description: Intel(R) HD Graphics 5500
Vendor ID: 0x8086
Device ID: 0x1616
Driver Version: 20.19.15.4531
Driver Date: 9-29-2016
Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
Subsys ID: 222717aa
RAM: Unknown

Diagnostics
AzureCanvasAccelerated: 0
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
Decision Log
D3D9_COMPOSITING:
disabled by default: Disabled by default




Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 3
browser.download.importedFromSqlite: true
browser.download.manager.alertOnEXEOpen: true
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170123004004
browser.startup.homepage: resource://activity-streams/data/content/activity-streams.html#/
browser.startup.homepage_override.buildID: 20170123004004
browser.startup.homepage_override.mstone: 52.0a2
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0
browser.urlbar.lastSuggestionsPromptDate: 20161111
browser.urlbar.suggest.searches: true
dom.gamepad.extensions.enabled: true
extensions.lastAppVersion: 52.0a2
gfx.crash-guard.d3d11layers.appVersion: 52.0a2
gfx.crash-guard.d3d11layers.deviceID: 0x1616
gfx.crash-guard.d3d11layers.driverVersion: 20.19.15.4531
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d11video: 2
gfx.crash-guard.status.d3d9video: 2
media.benchmark.vp9.fps: 15
media.benchmark.vp9.versioncheck: 1
media.gmp-eme-adobe.abi: x86-msvc-x64
media.gmp-eme-adobe.lastUpdate: 1478610030
media.gmp-eme-adobe.version: 17
media.gmp-gmpopenh264.abi: x86_64-msvc-x64
media.gmp-gmpopenh264.lastUpdate: 1479984982
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170123004004
media.gmp-manager.lastCheck: 1485766890
media.gmp-widevinecdm.abi: x86_64-msvc-x64
media.gmp-widevinecdm.lastUpdate: 1479984990
media.gmp-widevinecdm.version: 1.4.8.903
media.gmp.storage.version.observed: 1
media.hardware-video-decoding.failed: false
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1485421630
places.favicons.optimizeToDimension: 64
places.history.expiration.transient_current_max_pages: 135425
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
print.printer_BER2-Doppelganger_(HP_Color_LaserJet_MFP_M476dn).print_bgcolor: false
print.printer_BER2-Doppelganger_(HP_Color_LaserJet_MFP_M476dn).print_bgimages: false
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print.printer_TOR5-DrClaw.print_oddpages: true
print.printer_TOR5-DrClaw.print_orientation: 0
print.printer_TOR5-DrClaw.print_page_delay: 50
print.printer_TOR5-DrClaw.print_paper_data: 1
print.printer_TOR5-DrClaw.print_paper_height: -1.00
print.printer_TOR5-DrClaw.print_paper_name:
print.printer_TOR5-DrClaw.print_paper_size_unit: 0
print.printer_TOR5-DrClaw.print_paper_width: -1.00
print.printer_TOR5-DrClaw.print_resolution: 600
print.printer_TOR5-DrClaw.print_reversed: false
print.printer_TOR5-DrClaw.print_scaling: 1.00
print.printer_TOR5-DrClaw.print_shrink_to_fit: true
print.printer_TOR5-DrClaw.print_to_file: false
print.printer_TOR5-DrClaw.print_unwriteable_margin_bottom: 0
print.printer_TOR5-DrClaw.print_unwriteable_margin_left: 0
print.printer_TOR5-DrClaw.print_unwriteable_margin_right: 0
print.printer_TOR5-DrClaw.print_unwriteable_margin_top: 0
privacy.trackingprotection.enabled: true
privacy.trackingprotection.introCount: 20
security.sandbox.content.tempDirSuffix: {8be7acfc-b08a-4d71-aadd-63eb14783440}
security.tls.version.min: 0
services.sync.declinedEngines:
services.sync.engine.prefs.modified: false
services.sync.lastPing: 1485855396
services.sync.lastSync: Tue Jan 31 2017 22:39:19 GMT+0100 (Romance Standard Time)
services.sync.numClients: 3
social.enabledByActivityStream: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1484038522
ui.osk.debug.keyboardDisplayReason: IKPOS: Touch screen not found.

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.13.1
Version in use: 4.13.1

NSS
Expected minimum version: 3.28.1
Version in use: 3.28.1

NSSSMIME
Expected minimum version: 3.28.1
Version in use: 3.28.1

NSSSSL
Expected minimum version: 3.28.1
Version in use: 3.28.1

NSSUTIL
Expected minimum version: 3.28.1
Version in use: 3.28.1

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 1
Flags: needinfo?(groter)
Are you in Berlin office? If so perhaps ttaubert or someone could try to profile a bit where the issue is. (or you could use https://developer.mozilla.org/en-US/docs/Mozilla/Performance/Profiling_with_the_Built-in_Profiler )
:ttaubert — have you been able to connect with :groter? It would be super helpful to further profile the specific issue and provide more info for the team to move this along.
Flags: needinfo?(ttaubert)
Flags: needinfo?(groter)
Just talked to George and we'll try to sit down tomorrow and get a profile. I'll leave the ni? to remind me.
Sorry, that took a while, but here are three profiles:

[1] https://cleopatra.io/#report=e1c0be0bc04890f4cd343339e39be4660d22b2f6
[2] https://cleopatra.io/#report=54786d5e45b4a90650f3ded2b2532f9307a98ed4
[3] https://cleopatra.io/#report=8574de95842dbf5ced2d1cda105480392492f139

In the first two I opened Google Slides, and loaded a slide show. Then switched between slides a little.

In the third I had an open slide show, switched between slides, added a new slide, removed it again.
Flags: needinfo?(ttaubert)
Flags: needinfo?(groter)
Hmm, that is the old  version of profiler, right? Any chance to install new one?

And which version of FF?
Flags: needinfo?(ttaubert)
Reporter

Comment 16

2 years ago
53.0a2 (2017-02-06) (64-bit)

Do you have a link to the new version of the profiler?
And could you possibly try Nightly.
But as expected, mostly JS, also some painting.
Component: DOM: Core & HTML → JavaScript Engine
Reporter

Comment 20

2 years ago
Still on Aurora for this one:

Looked at email, opened a Google Presentation, scrolled a bit:
https://perf-html.io/public/3e6b1a1ede0a8343066745f50b872187270d0cdc/calltree/?thread=2

Added a slide, deleted a slide, then moved to a GDoc and scrolled a bit and added a comment:
https://perfht.ml/2llg02h

Will try with Nightly.
Flags: needinfo?(ttaubert)
Reporter

Comment 21

2 years ago
Nightly - 54.0a1 (2017-02-15) (64-bit)

https://perfht.ml/2lbd7hU
platform-rel: + → -

Comment 22

2 years ago
George, any chance you can please share the presentation in that the profile in comment 21 is coming from?  In case it's not a public document, sharing it privately via email also works fine.  Thanks!
Flags: needinfo?(groter)

Updated

2 years ago
Blocks: QF-GoogleSlides
No longer blocks: QuantumFlow
Whiteboard: [platform-rel-Google][platform-rel-GoogleSuite][platform-rel-GoogleDocs][platform-rel-GoogleSheets][platform-rel-GoogleSlides][platform-rel-Gmail] → [qf:investigate][platform-rel-Google][platform-rel-GoogleSuite][platform-rel-GoogleDocs][platform-rel-GoogleSheets][platform-rel-GoogleSlides][platform-rel-Gmail]
Reporter

Comment 23

2 years ago
Sorry I missed this.

I have no idea what document that was.

Would you like me to rerun the tests on a new document? I can do that later today (on my mobile now so not possible immediately).
Flags: needinfo?(groter)

Comment 24

2 years ago
Not really, just please keep this in mind in case you encounter slowness issues with Google Docs in the future.  We already have a lot of known slowness issues with Google Docs and it's extremely likely that the issue you're seeing is covered by one of those, but in case you encountered a doc in the future that happened to be particularly slow, please feel free to send it my way so I can have a look.  Thank you!
Whiteboard: [qf:investigate][platform-rel-Google][platform-rel-GoogleSuite][platform-rel-GoogleDocs][platform-rel-GoogleSheets][platform-rel-GoogleSlides][platform-rel-Gmail] → [qf:p3][platform-rel-Google][platform-rel-GoogleSuite][platform-rel-GoogleDocs][platform-rel-GoogleSheets][platform-rel-GoogleSlides][platform-rel-Gmail]
Keywords: perf
Priority: -- → P5
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