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Status

()

Firefox
Untriaged
RESOLVED INCOMPLETE
2 years ago
2 years ago

People

(Reporter: valentin.gratz, Unassigned, NeedInfo)

Tracking

50 Branch
Unspecified
Windows 7
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

2 years ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0
Build ID: 20161104212021

Steps to reproduce:

I started Firefox as usual, some sites load, but others take a lot of time and finally show nothing.


Actual results:

So I had to cut firefox, shut down my computer and turn it back about ten minutes later.


Expected results:

As usual, normally it should display sites without problems or slow loading.
(Reporter)

Updated

2 years ago
Component: Untriaged → Activity Streams: General
OS: Unspecified → Windows 7
Can you reproduce the issue in Safe Mode[1]?
If yes and you can reproduce the issue in Safe Mode,
can you still reproduce it even with clean new fresh profile without any addons (extensions and plugins)[2]?

You can also try a standard troubleshoot and diagnose procedure[3],
mostly look on "Check for conflicts with your Internet security software"[4].

Next time please write bug reports in standard ways[5], as it's support request, not bug.


[1] = https://support.mozilla.org/kb/troubleshoot-firefox-issues-using-safe-mode
[2] = https://support.mozilla.org/kb/refresh-firefox-reset-add-ons-and-settings
[3] = https://support.mozilla.org/kb/troubleshoot-and-diagnose-firefox-problems
[4] = https://support.mozilla.org/kb/troubleshoot-and-diagnose-firefox-problems#w_check-for-conflicts-with-your-internet-security-software
[5] = https://developer.mozilla.org/docs/Mozilla/QA/Bug_writing_guidelines
Component: Activity Streams: General → Untriaged
Is this still reproducible on your end ? If yes, can you please retest this using latest Firefox release v50.1.0 and latest Nightly build (https://nightly.mozilla.org/) and report back the results ? When doing this, please use a new clean Firefox profile, maybe even safe mode, to eliminate custom settings as a possible cause (https://goo.gl/PNe90E). 

Also, I have noticed that you are using Firefox x86 on an x64 system. Can you try with Firefox x64 to see if this issue is reproducible? Here is the link: https://www.mozilla.org/en-US/firefox/all/
Flags: needinfo?(valentin.gratz)
Marking this as Resolved - Incomplete due to the lack of response from the reporter.
If anyone can still reproduce it on latest versions, feel free to reopen the issue and provide more information.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 2 years ago
Resolution: --- → INCOMPLETE
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