Closed Bug 1321830 Opened 8 years ago Closed 8 years ago

Wiki Articles appearing in Forums

Categories

(support.mozilla.org - Lithium :: Knowledge Base Content, defect)

Product:
support.mozilla.org - Lithium
Component:
Knowledge Base Content
Type:
defect
Priority:
Not set
Severity:
blocker

Tracking

(Not tracked)

Status:
RESOLVED WONTFIX

People

(Reporter: scott.riley, Assigned: mdziewonski)

References

Details

Attachments

(2 files)

MoveMessage-Questions-to-ProductKB.png
285.28 KB, image/png
Details
MoveMessageOptions.png
22.15 KB, image/png
Details
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:50.0) Gecko/20100101 Firefox/50.0 Build ID: 20161104212021 Steps to reproduce: Wiki (TKB) Articles are appearing in Forums. Example: http://migration26.stage.lithium.com/t5/Download-install-and-migration/How-to-download-and-install-Firefox-on-Mac/m-p/1234439#U1234439 should be here. Actual results: Lines 44, 47, 60 and 73 were wikis being migrated to forums/boards. Expected results: The mapping document contained a few lines directing wiki articles into boards. This is updated and will be fixed next migration
Chavi, per internal review w/Jon and myself. The mapping doc is updated.
Flags: needinfo?(chavi.bonchev)
Will be corrected in next run.
Assignee: nobody → scott.riley
Severity: normal → blocker
Status: UNCONFIRMED → ASSIGNED
Ever confirmed: true
Examples from last run: http://migration26.stage.lithium.com/t5/Install-and-Update/How-to-download-and-install-Firefox-on-Mac/ta-p/1274141
Status: ASSIGNED → RESOLVED
Closed: 8 years ago
Resolution: --- → WORKSFORME
Not sure if this is an isolated example or if there are other instances but ... The "Private Browsing on Firefox for Android" KB article appears as a solved question in the Firefox for Android support forum. When you search the site for Private Browsing on Firefox for Adroid, it comes up here: https://support.mozilla.org/t5/Firefox-for-Android/Private-Browsing-on-Firefox-for-Android/m-p/16024 The article is currently on page 61 of the Firefox for Android questions list: https://support.mozilla.org/t5/Firefox-for-Android/bd-p/Privacy-Security-Android/page/61
Status: RESOLVED → REOPENED
Resolution: WORKSFORME → ---
I've created copies of the two articles mentioned above as "to be reviewed" drafts in the English KB: https://support.mozilla.org/t5/tkb/dashboardpage/tkb-id/Protect-Privacy-Firefox-Android @Joni - please take a look just to make sure they're OK in that format. Thank you for your expert help!
Flags: needinfo?(jsavage)
Thanks, @vesper. I've published the drafts and they seem to look fine now: https://support.mozilla.org/t5/Protect-your-privacy/tkb-p/Protect-Privacy-Firefox-Android
Flags: needinfo?(jsavage)
(In reply to Alice Wyman from comment #9) > (from comment #8) > > https://support.mozilla.org/t5/Firefox-for-Android/How-do-I-use-Do-not-track-on-Firefox-for-Android/m-p/20518#U20518 > When you search google for "How do I use Do-not-track on Firefox for > Android?" the resulting SUMO KB article link is > https://support.mozilla.org/en-US/kb/how-do-i-use-do-not-track-firefox- > android > .... which redirects to: > https://support.mozilla.org/t5/Firefox-for-Android/How-do-I-use-Do-not-track- > on-Firefox-for-Android/td-p/20518 Thank you for reporting this, Alice. I have re-created the article under the Privacy node for Firefox for Android, and it's awaiting review/publishing.
You're welcome but the support forum posts still exist and these old KB URLs still redirect to the support forum: https://support.mozilla.org/en-US/kb/private-browsing-firefox-android https://support.mozilla.org/en-US/kb/tracking-protection-Firefox-android https://support.mozilla.org/en-US/kb/how-do-i-use-do-not-track-firefox-android Should these redirects be fixed after the new KB article is created and published?
https://support.mozilla.org/t5/Firefox/Use-a-Master-Password-to-protect-stored-logins-and-passwords/m-p/1363440#M1033626 is another KB article appearing as a question in the Firefox support forum. I found it listed at the top of my AliceWyman profile list of topics I've participated in. It's currently shown at https://support.mozilla.org/t5/Firefox/bd-p/Privacy-Security/page/2 marked with a padlock (cor-el just locked the thread yesterday after posting a reply). The post link goes to https://support.mozilla.org/t5/Firefox/Use-a-Master-Password-to-protect-stored-logins-and-passwords/m-p/1437#U1437 When you search Google for "Use a Master Password to protect stored logins and passwords" the URL for the SUMO KB article shows up in the search results as: https://support.mozilla.org/en-US/kb/use-master-password-protect-stored-logins ...which redirects to: https://support.mozilla.org/t5/Firefox/Use-a-Master-Password-to-protect-stored-logins-and-passwords/td-p/1437
P.S. When you go to https://support.mozilla.org/t5/Mozilla-Support-English/tkbc-p/Mozilla-EN and search the entire Knowledge Base for "Use a Master Password to protect stored logins and passwords" you get these as the top two results: https://support.mozilla.org/t5/How-To/Use-a-Master-Password-to-protect-stored-logins-and-passwords/ta-p/18318 Use a Master Password to protect stored logins and passwords Redirect 1 https://support.mozilla.org/t5/How-To/Protecting-stored-passwords-using-a-master-password/ta-p/18288 Protecting stored passwords using a master password Both are REDIRECTS to https://support.mozilla.org/en-US/kb/use-master-password-protect-stored-logins Additionally, the bread crumbs at the top of those pages show that they're located in the "How to" Archive, https://support.mozilla.org/t5/How-To/tkb-p/how-to-archive which contains REDIRECTS for renamed KB articles.
See Also: → 1337668
For individual KB articles migrated as support questions, such as https://support.mozilla.org/t5/Firefox/Use-a-Master-Password-to-protect-stored-logins-and-passwords/td-p/1437 Has anyone tried moving the support question to the product KB using the top 'Move Message' option?
Attached image MoveMessageOptions.png —
(from comment #15) > Created attachment 8838869 [details] > MoveMessage-Questions-to-ProductKB.png > > For individual KB articles migrated as support questions, such as > https://support.mozilla.org/t5/Firefox/Use-a-Master-Password-to-protect-stored-logins-and-passwords/td-p/1437 > > Has anyone tried moving the support question to the product KB using the top > 'Move Message' option? It doesn't work. The 'Move Message' option doesn't let me select a KB as a destination. It only lets me select a forum. More examples of KB articles that appear as forum posts, which I discovered looking through the 'Move Message' options: The page https://support.mozilla.org/t5/Firefox-Display-and-Appearance/bd-p/Firefox-Controls looks to be a support forum. It contains three unanswered recent support questions (two dated Feb 10, 2017 and one from Feb 16, 2017). It also contains these Firefox KB articles that display as forum posts: https://support.mozilla.org/t5/Firefox-Display-and-Appearance/Font-size-and-zoom-increase-the-size-of-web-pages/m-p/3625#U3625 https://support.mozilla.org/t5/Firefox-Display-and-Appearance/What-happened-to-the-File-Edit-and-View-menus/m-p/4342#U4342 https://support.mozilla.org/t5/Firefox-Display-and-Appearance/Template-OpenHistoryLibrary/m-p/20941#U20941 https://support.mozilla.org/t5/Firefox-Display-and-Appearance/Template-closeOptionsPreferences/m-p/5#U5 https://support.mozilla.org/t5/Firefox-Display-and-Appearance/Template-optionspreferences/m-p/40#U40 https://support.mozilla.org/t5/Firefox-Display-and-Appearance/Use-popular-search-suggestions-in-the-Firefox-Search-bar/m-p/525#U525 https://support.mozilla.org/t5/Firefox-Display-and-Appearance/Customize-navigation-buttons-like-back-home-bookmarks-and-reload/m-p/1024#U1024 (this is a REDIRECT) https://support.mozilla.org/t5/Firefox-Display-and-Appearance/Template-cloudstatus/m-p/33983#U33983 https://support.mozilla.org/t5/Firefox-Display-and-Appearance/Display-the-Firefox-button-menu-instead-of-the-menu-toolbar/m-p/18959#U18959 https://support.mozilla.org/t5/Firefox-Display-and-Appearance/Template-contextmenu/m-p/20399#U20399 The page https://support.mozilla.org/t5/Firefox-OS-Privacy-and-security/bd-p/Privacy-Security-OS also appears to be a support forum containing Firefox OS KB articles that display as forum posts but I won't list them all here.
NI Michal Is this bug still correctly assigned to and Needs Info to Lithium staff ? Or is it something we are dealing with internally and it should now be reassigned to Sumo staff ?
Flags: needinfo?(mdziewonski)
(In reply to John Hesling [:John99] (NeedInfo me) from comment #17) > NI Michal > > Is this bug still correctly assigned to and Needs Info to Lithium staff ? > > Or is it something we are dealing with internally and it should now be > reassigned to Sumo staff ? Hi John, As long as we have direct post-migration from Lithium, we hope to solve as many issues as possible with the migration team. I will bring this one up during our upcoming Platform meeting, so we can brainstorm on possible solutions from our side. Cheers!
Component: Lithium Migration → Knowledge Base Content
Flags: needinfo?(mdziewonski)
Copied from the (duplicate?) bug 1337668 comment 7 where I just posted the following: We recreated two KB articles that were migrated as forum posts (there are plenty more): 1. The forum post https://support.mozilla.org/t5/Firefox-for-Android/Tracking-Protection-in-Firefox-for-Android/td-p/34124 was recreated as this "Tracking Protection in Firefox for Android" KB article: https://support.mozilla.org/t5/Protect-your-privacy/Tracking-Protection-in-Firefox-for-Android/ta-p/1362736 2. The forum post https://support.mozilla.org/t5/Firefox-for-Android/Private-Browsing-on-Firefox-for-Android/td-p/16024 was recreated as this "Private Browsing on Firefox for Android" KB article: https://support.mozilla.org/t5/Protect-your-privacy/Private-browsing-on-Firefox-for-Android/ta-p/1362735 However, the old kb URLs for those articles [1] [2] found via search engines, in other KB articles that still use the old URLs or in redirects such as https://support.mozilla.org/t5/How-To/Firefox-for-Android-tracking-protection/ta-p/27604 will still redirect to the support forum posts: [1] https://support.mozilla.org/en-US/kb/tracking-protection-firefox-android [2] https://support.mozilla.org/en-US/kb/private-browsing-firefox-android Even if we could find and recreate all of the forum posts that should be KB articles, the forum posts will still be found because the old URLs will still redirect to them and those forum posts will eventually become outdated. Not sure how to solve that problem.
Hi. There are also Czech KB articles migrated to forum posts: - all currently in Firefox for iOS forum (from https://support.mozilla.org/t5/Firefox-pro-iOS/Chyb%C3%AD-hlavn%C3%AD-nab%C3%ADdka/m-p/19127#U19127 to https://support.mozilla.org/t5/Firefox-pro-iOS/Template-contextmenu/m-p/155#U155) - all currently in Firefox OS forum (from https://support.mozilla.org/t5/Firefox-OS/Odpov%C4%9B%C4%8F-ve-f%C3%B3ru-Firefox-OS-Kontrola-aktualizac%C3%AD/m-p/29889#U29889 to https://support.mozilla.org/t5/Firefox-OS/Jak-ve-Firefox-OS-vytvo%C5%99it-sn%C3%ADmek-obrazovky/m-p/8419#U8419) - all from soucet (https://support.mozilla.org/t5/Firefox-pro-Android/Anonymn%C3%AD-prohl%C3%AD%C5%BEen%C3%AD-ve-Firefoxu-pro-Android/m-p/6080#U6080 to https://support.mozilla.org/t5/Firefox-pro-Android/Pou%C5%BEit%C3%AD-hlavn%C3%ADho-hesla-ve-Firefoxu-pro-Android/m-p/11718#U11718 plus https://support.mozilla.org/t5/Firefox-pro-Android/Jak-vymazat-osobn%C3%AD-data-cookies-historii-a-nastaven%C3%AD-ve-Firefoxu/m-p/22980#U22980) in the Firefox for Android section - all from JasnaPaka (https://support.mozilla.org/t5/Firefox-pro-Android/Domovsk%C3%A1-str%C3%A1nka-Firefoxu-pro-mobily-%C4%8Dast%C3%A9-dotazy/m-p/11285#U11285 to https://support.mozilla.org/t5/Firefox-pro-Android/FxHome-home-Explore/m-p/21055#U21055) in the Firefox for Android section - the following ones in the desktop Firefox forum https://support.mozilla.org/t5/Firefox/Ochrana-ulo%C5%BEen%C3%BDch-p%C5%99ihla%C5%A1ovac%C3%ADch-%C3%BAdaj%C5%AF-pomoc%C3%AD-hlavn%C3%ADho-hesla/m-p/5932 https://support.mozilla.org/t5/Firefox/Spr%C3%A1vce-hesel-zapamatov%C3%A1n%C3%AD-maz%C3%A1n%C3%AD-%C4%8Di-zm%C4%9Bna-ulo%C5%BEen%C3%BDch-hesel-ve/m-p/5820 https://support.mozilla.org/t5/Firefox/Jak-odstranit-historii-vyhled%C3%A1vac%C3%ADho-pole/m-p/8744 https://support.mozilla.org/t5/Firefox/Kam-se-ukl%C3%A1daj%C3%AD-m%C3%A9-p%C5%99ihla%C5%A1ovac%C3%AD-%C3%BAdaje/m-p/5757 https://support.mozilla.org/t5/Firefox/Odebr%C3%A1n%C3%AD-polo%C5%BEek-z-na%C5%A1ept%C3%A1va%C4%8De-adresn%C3%ADho-%C5%99%C3%A1dku/m-p/9148 https://support.mozilla.org/t5/Firefox/Automatick%C3%A9-vypl%C5%88ov%C3%A1n%C3%AD-formul%C3%A1%C5%99%C5%AF/m-p/20353 Is is possible to recover which English original should the be paired to, or should I create some table with 1:1 pairing for each article?
Moving to "support.mozilla.org - Lithium" - see https://support.mozilla.org/t5/SUMO-community-discussions/New-Bugzilla-Components/m-p/1370239 To Joni, vesper: Are either of you planning to recreate the rest of these KB articles that were incorrectly migrated as forum posts or are you waiting to see if Lithium folks have a better solution? This bug is still assigned to Scott Riley.
Flags: needinfo?(mdziewonski)
Flags: needinfo?(jsavage)
Product: support.mozilla.org → support.mozilla.org - Lithium
(In reply to Alice Wyman from comment #23) > Moving to "support.mozilla.org - Lithium" - see > https://support.mozilla.org/t5/SUMO-community-discussions/New-Bugzilla- > Components/m-p/1370239 > > To Joni, vesper: Are either of you planning to recreate the rest of these > KB articles that were incorrectly migrated as forum posts or are you waiting > to see if Lithium folks have a better solution? This bug is still assigned > to Scott Riley. Hi Alice, We are hoping for a solution from the Lithium team, so we'll keep you updated. If there is no way to fix this non-manually, we'll have to do it 'the hard way'. In the meantime, if anyone finds TKB content as Forum posts, please list them here. Thanks!
Flags: needinfo?(mdziewonski)
The articles need to be moved to manually either via the nomination flow or copy/paste. Kudos will not transfer as they are meant to stay w/the original topic. Since your content was always meant to be an article in the first place, the kudos would be 'lost' for the resulting Article. There is a way around this using the Kudos Weight Override feature. Need Admin Role or Moderator (manage user permission) for these steps: - Select a user (could be the generic one that is already assigned to the anonymous kudos). - On the profile page for that user, go to the Moderator Controls - Select "View/Manage this User's Settings" - On the resulting page, Personal Tab on the right of the screen is "Kudos Weight Override" - Select a value that a kudo should be worth for that user (500, 1000 etc use a general number that will just bump the article back up, it does not need to be identical to the article or micromanaged to that level). If you want to get more granular, you can change the weight for multiple users in varying amounts (10/100/500/etc). After the articles are published, switch to that user and give those articles kudos. That will bump them back up.
Flags: needinfo?(chavi.bonchev)
I created a sheet that will track the forum links that should be articles in this document: https://docs.google.com/a/mozilla.com/spreadsheets/d/1gtlAV3uBD9UzvvTbwrTrcxNBrQAmgVr_HhtYDElZV2U/edit?usp=sharing An easy way to report a link and the link that the new article that was created is from here: https://goo.gl/forms/xdresu2EAfdSkNAm1
(In reply to Michal Stanke (Mozilla.cz) [:MikkCZ] (off until 05/2017, use needinfo) from comment #21) > Hi. > > There are also Czech KB articles migrated to forum posts: > - all currently in Firefox for iOS forum (from > https://support.mozilla.org/t5/Firefox-pro-iOS/Chyb%C3%AD-hlavn%C3%AD- > nab%C3%ADdka/m-p/19127#U19127 to > https://support.mozilla.org/t5/Firefox-pro-iOS/Template-contextmenu/m-p/ > 155#U155) > > - all currently in Firefox OS forum (from > https://support.mozilla.org/t5/Firefox-OS/Odpov%C4%9B%C4%8F-ve-f%C3%B3ru- > Firefox-OS-Kontrola-aktualizac%C3%AD/m-p/29889#U29889 to > https://support.mozilla.org/t5/Firefox-OS/Jak-ve-Firefox-OS-vytvo%C5%99it- > sn%C3%ADmek-obrazovky/m-p/8419#U8419) > > - all from soucet > (https://support.mozilla.org/t5/Firefox-pro-Android/Anonymn%C3%AD- > prohl%C3%AD%C5%BEen%C3%AD-ve-Firefoxu-pro-Android/m-p/6080#U6080 to > https://support.mozilla.org/t5/Firefox-pro-Android/Pou%C5%BEit%C3%AD- > hlavn%C3%ADho-hesla-ve-Firefoxu-pro-Android/m-p/11718#U11718 plus > https://support.mozilla.org/t5/Firefox-pro-Android/Jak-vymazat-osobn%C3%AD- > data-cookies-historii-a-nastaven%C3%AD-ve-Firefoxu/m-p/22980#U22980) in the > Firefox for Android section > > - all from JasnaPaka > (https://support.mozilla.org/t5/Firefox-pro-Android/Domovsk%C3%A1- > str%C3%A1nka-Firefoxu-pro-mobily-%C4%8Dast%C3%A9-dotazy/m-p/11285#U11285 to > https://support.mozilla.org/t5/Firefox-pro-Android/FxHome-home-Explore/m-p/ > 21055#U21055) in the Firefox for Android section > > - the following ones in the desktop Firefox forum > https://support.mozilla.org/t5/Firefox/Ochrana-ulo%C5%BEen%C3%BDch- > p%C5%99ihla%C5%A1ovac%C3%ADch-%C3%BAdaj%C5%AF-pomoc%C3%AD-hlavn%C3%ADho- > hesla/m-p/5932 > https://support.mozilla.org/t5/Firefox/Spr%C3%A1vce-hesel- > zapamatov%C3%A1n%C3%AD-maz%C3%A1n%C3%AD-%C4%8Di-zm%C4%9Bna- > ulo%C5%BEen%C3%BDch-hesel-ve/m-p/5820 > https://support.mozilla.org/t5/Firefox/Jak-odstranit-historii- > vyhled%C3%A1vac%C3%ADho-pole/m-p/8744 > https://support.mozilla.org/t5/Firefox/Kam-se-ukl%C3%A1daj%C3%AD-m%C3%A9- > p%C5%99ihla%C5%A1ovac%C3%AD-%C3%BAdaje/m-p/5757 > https://support.mozilla.org/t5/Firefox/Odebr%C3%A1n%C3%AD-polo%C5%BEek-z- > na%C5%A1ept%C3%A1va%C4%8De-adresn%C3%ADho-%C5%99%C3%A1dku/m-p/9148 > https://support.mozilla.org/t5/Firefox/Automatick%C3%A9- > vypl%C5%88ov%C3%A1n%C3%AD-formul%C3%A1%C5%99%C5%AF/m-p/20353 > > Is is possible to recover which English original should the be paired to, or > should I create some table with 1:1 pairing for each article? Hi Michal, Are these all the documents you've found so far? If you could create a pairing list, that would be ideal (and probably the fastest way to do it). Thanks!
Assignee: scott.riley → mdziewonski
Flags: needinfo?(mstanke)
(In reply to rmcguigan from comment #26) > I created a sheet that will track the forum links that should be articles in > this document: > https://docs.google.com/a/mozilla.com/spreadsheets/d/ > 1gtlAV3uBD9UzvvTbwrTrcxNBrQAmgVr_HhtYDElZV2U/edit?usp=sharing > > An easy way to report a link and the link that the new article that was > created is from here: https://goo.gl/forms/xdresu2EAfdSkNAm1 The second link tells me I need permission. I wonder if there is a link that is open for all those reporting these issues?
(In reply to vesper from comment #27) > Hi Michal, > > Are these all the documents you've found so far? > > If you could create a pairing list, that would be ideal (and probably the > fastest way to do it). > > Thanks! Yes, the list in the Google document is complete. Where should I fill the links of the corresponding English articles, they should be paired to?
Flags: needinfo?(mstanke) → needinfo?(mdziewonski)
John, the permissions of the form is only to submit content. The first link you can make comments on. Can you please be more specific as to where you are clicking or which you are trying to accomplish. This will help me better accommodate what you are trying to accomplish. Thank you.
Flags: needinfo?(John99-bugs)
Once a new article is created I would suggest adding a comment to the forum post with a link to the new article. Related discussion: https://support.mozilla.org/t5/Knowledge-Base-L10n-Discussions/Duplicate-articles-Lithium-migration-bug-1321830/m-p/1376121 Also, are the newly-created articles supposed to be marked "Needs L10n"?
(In reply to rmcguigan from comment #30) > John, the permissions of the form is only to submit content. The first link > you can make comments on. Can you please be more specific as to where you > are clicking or which you are trying to accomplish. This will help me better > accommodate what you are trying to accomplish. Thank you. Thanks Rachel, I guess you have fixed the documents now. The link to the spreadsheet is now going to https://docs.google.com/spreadsheets/d/1gtlAV3uBD9UzvvTbwrTrcxNBrQAmgVr_HhtYDElZV2U/edit#gid=0 and works I have posted that in your thread https://support.mozilla.org/t5/SUMO-community-discussions/Articles-that-appear-as-Boards-and-Threads-Please-report-here/m-p/1377775#M25878 The submission form now displays ok and is not asking me to get permission. All I was doing was looking at what had been reported, and checking if the submission form was accessible.
Flags: needinfo?(John99-bugs)
My comment 16 listed other KB articles migrated as forum posts in the https://support.mozilla.org/t5/Firefox-Display-and-Appearance/bd-p/Firefox-Controls "board" but not this one and I don't it see mentioned above: https://support.mozilla.org/t5/Firefox-Display-and-Appearance/Password-Manager-Remember-delete-change-and-import-saved/td-p/2254 Rachel, can you check that one and add it to the spreadsheet if it isn't there? I don't want to mess up your spreadsheet by trying to insert it in the wrong place. The old KB URL that links to that forum post is https://support.mozilla.org/en-US/kb/password-manager-remember-delete-change-and-import (see also https://support.mozilla.org/t5/How-To/Password-manager-Remember-delete-and-change-saved-passwords-in/ta-p/27688 which contains that URL as a redirect)
New links for Czech, Slovenian, and a majority of English instances have been created. I will need help from the community members to move the old content to a hidden place or document it to link to the new article. Then they will need to move it to the proper kb location if it is in the wrong one. Some are missing english ids. I will not fix the outdated Firefox home info, this is no longer maintained right?
I have not heard from these communities as I know they are most likely affected: +دعم فَيَرفُكس- عربي +Mozilla Support - Dansk +Mozilla Hilfe - Deutsch +Mozilla Support - Ελληνικά +Soporte de Mozilla - Español +Mozilla-tuki - suomi +Assistance de Mozilla - Français +Mozilla támogatás - Magyar +Dukungan Mozilla - Bahasa Indonesia +Supporto Mozilla - Italiano +Mozilla サポート - 日本語 +Mozilla 도움말 - 한국어 +Mozilla Support - Nederlands +Pomoc Mozilli - polski +Suporte Mozilla - Português (do Brasil) +Поддержка Mozilla - Русский +Mozilla Support - Svenska +Mozilla Destek - Türkçe +Підтримка Mozilla - Українська +Mozilla Support - Tiếng Việt +Mozilla 技术支持 - 中文 (简体) +Mozilla 技術支援 - 正體中文 (繁體) From the three locales that I copied and pasted new articles for there are about 50 total. (Depending on if the articles were translated from English - I would need to know who to reach out to) Michal can you help me identify the kb locale leads for each of these locales to send instructions how they can report the links or how they can help create new articles for the improperly moved content? (EST 20 locales * 50 articles ~= 1000 more to copy and paste for kb completeness 8 hrs per locale concentration permitting) Madalina, can you evaluate the priority of this based on the estimated time it will take above. Thank you!
Flags: needinfo?(mana)
(from comment #33) > https://support.mozilla.org/t5/Firefox-Display-and-Appearance/Password-Manager-Remember-delete-change-and-import-saved/td-p/2254 > > Rachel, can you check that one and add it to the spreadsheet if it isn't there? I went ahead and created this new Firefox KB article since it's an important one: https://support.mozilla.org/t5/Protect-your-privacy/Password-Manager-Remember-delete-change-and-import-saved/ta-p/1380154 I edited the forum post to link to the new article.
(In reply to guigs [guigs] PST (please needinfo me!) from comment #35) > I have not heard from these communities as I know they are most likely > affected: > > +دعم فَيَرفُكس- عربي > > +Mozilla Support - Dansk > +Mozilla Hilfe - Deutsch > +Mozilla Support - Ελληνικά > +Soporte de Mozilla - Español > +Mozilla-tuki - suomi > +Assistance de Mozilla - Français > +Mozilla támogatás - Magyar > +Dukungan Mozilla - Bahasa Indonesia > +Supporto Mozilla - Italiano > +Mozilla サポート - 日本語 > +Mozilla 도움말 - 한국어 > +Mozilla Support - Nederlands > +Pomoc Mozilli - polski > +Suporte Mozilla - Português (do Brasil) > +Поддержка Mozilla - Русский > +Mozilla Support - Svenska > +Mozilla Destek - Türkçe > +Підтримка Mozilla - Українська > +Mozilla Support - Tiếng Việt > +Mozilla 技术支持 - 中文 (简体) > +Mozilla 技術支援 - 正體中文 (繁體) > > Michal can you help me identify the kb locale leads for each of these > locales to send instructions how they can report the links or how they can > help create new articles for the improperly moved content? > Rachel, you can find the list of people working on different locales here: https://support.mozilla.org/t5/Contributor-Knowledge-Base/SUMO-localizers-amp-roles/ta-p/1366127 I will send messages to all of them to take a look at this bug and provide more input or help if they can. Thank you for your work on this!
Flags: needinfo?(mdziewonski)
Hello, sorry, I've received the message but I didn't understand it very well - maybe my fault, I'm a bit tired. We (Italians) have no public forum section so I don't understand where we are supposed to look for this "orphaned" articles. If you have more information about this issue, i.e. which are the articles you don't find, please tell us and we will check if they are missing.
Hi I found 36 misplaced Danish Articles. Are you absolutely sure there is no other way to deal with this than copying the content and pasting it into a new article?
Currently in triage process, will update on priority.
Flags: needinfo?(mana)
Hi I found 39 Italian KB articles migrated as support questions...
For Italian and Danish articles, can you please send over the titles of the articles or the links in the form so we can get started on creating the new article this week please?
Flags: needinfo?(michrdr)
Flags: needinfo?(joradan0)
Underpass has sent you via email the links of the Italian articles that I've found starting from this link https://support.mozilla.org/t5/Support-Questions/ct-p/Support-Forums-it I hope this could help. Sending over 39 links using the form I think could be dispersive and a very long procedure. Just a question: At this link https://support.mozilla.org/t5/Privacy-and-security-settings/bd-p/Privacy-Security-Android-it (for example), I see also some closed thread of articles turned as support questions. Are those threads closed because of archived articles?
Flags: needinfo?(michrdr)
(from comment #44) > Another forum post KB article, which needs to be added to the spreadsheet: > https://support.mozilla.org/t5/Firefox-for-Android/How-do-I-use-Do-not-track-on-Firefox-for-Android/td-p/20518 Sorry, I already mentioned this article in comment 8. (In reply to vesper from comment #10) > (In reply to Alice Wyman from comment #9) > > (from comment #8) > > > https://support.mozilla.org/t5/Firefox-for-Android/How-do-I-use-Do-not-track-on-Firefox-for-Android/m-p/20518#U20518 > > When you search google for "How do I use Do-not-track on Firefox for > > Android?" the resulting SUMO KB article link is > > https://support.mozilla.org/en-US/kb/how-do-i-use-do-not-track-firefox- > > android > > .... which redirects to: > > https://support.mozilla.org/t5/Firefox-for-Android/How-do-I-use-Do-not-track- > > on-Firefox-for-Android/td-p/20518 > > Thank you for reporting this, Alice. I have re-created the article under the > Privacy node for Firefox for Android, and it's awaiting review/publishing. I checked the unified KB Dashboard at https://support.mozilla.org/t5/tkb/dashboardpage/category-id/Mozilla-EN and, although the new article was drafted by vesper on 02-15-2017 it was never published: https://support.mozilla.org/t5/Protect-your-privacy/How-do-I-use-Do-not-track-on-Firefox-for-Android/ta-p/1363073/message-revision/1363073:1 (I'll go ahead and publish it now)
(In reply to guigs [guigs] PST (please needinfo me!) from comment #42) > For Italian and Danish articles, can you please send over the titles of the > articles or the links in the form so we can get started on creating the new > article this week please? Sorry, I haven't used the form. Due to a bug I can't see the English Article ID so I haven't made any new Danish articles. Instead I have made a webpage with links to the misplaced Danish articles and links to the corresponding English articles. Some of the corresponding English articles are misplaced too. Some English articles contain redirect links to misplaced English articles. 15 misplaced Danish articles are for Firefox OS. I haven't used time for finding the corresponding English articles for those. You can find the info here: http://www.joergenr.dk/Mozilla/sumo/misplaced_articles.html
Flags: needinfo?(joradan0) → needinfo?(rmcguigan)
(In reply to Underpass from comment #38) > Hello, sorry, I've received the message but I didn't understand it very well > - maybe my fault, I'm a bit tired. > > We (Italians) have no public forum section so I don't understand where we > are supposed to look for this "orphaned" articles. > > If you have more information about this issue, i.e. which are the articles > you don't find, please tell us and we will check if they are missing. This was solved outside of this bug - thanks Underpass and michro! The articles are now in the Italian KB.
(In reply to Jørgen Rasmussen from comment #39) > Hi > > I found 36 misplaced Danish Articles. > Are you absolutely sure there is no other way to deal with this than copying > the content and pasting it into a new article? I will be cleaning these up for you, worry not. Thank you for the separate list - that's really great help! I also finally got you to see the "Rediger" button on article pages. Took a while to figure out what's not working properly there, apologies for that.
Just an update, it appears we need to have all the new english ids finished before new articles can be created by Reviwers, Moderators, and Editors. I will repost the spreadsheet after completing english.
Flags: needinfo?(rmcguigan) → needinfo?(mdziewonski)
Another one I just came across browsing the archives, that needs to be added to the spreadsheet and recreated as a KB article (This is actually a Firefox article): https://support.mozilla.org/t5/Thunderbird-Tab-Basics/Scroll-through-your-tabs-quickly/m-p/26700 The redirect page at https://support.mozilla.org/t5/How-To/Scroll-though-your-tabs-quickly/ta-p/26778 links to the old KB URL: https://support.mozilla.org/en-US/kb/scroll-through-your-tabs-quickly
This is the list of english ids to get you started https://docs.google.com/spreadsheets/d/1gtlAV3uBD9UzvvTbwrTrcxNBrQAmgVr_HhtYDElZV2U/edit#gid=2108944434 14 now, and still searching. Otherwise you will have to reverse look up the article - or wait for that language link feature.
No longer blocks: 1348889
Hi I found 31 Russian KB articles migrated as support questions. Here is a list with links to the corresponding English articles - https://docs.google.com/spreadsheets/d/1_k7RcLMkA5jOsCFTUXQlQGfNjKxPkM_4HfmY-s435Jg/
(In reply to elicec12 from comment #54) > Hi, > I found one more english article in the Forum : > https://hwsfp35778.lithium.com/t5/Firefox-for-Android/Clearing-cookies- > private-data-history-and-settings-in-Firefox/m-p/13442 Thank you for that. Recreated as https://hwsfp35778.lithium.com/t5/Protect-your-privacy/Clearing-cookies-private-data-history-and-settings-in-Firefox/ta-p/1392819 I also created a sheet to identify and track the fixing of the outstanding content for the top locales we have not fully fixed yet. If you speak: Greek Spanish Finnish French Hungarian Indonesian Japanese Korean Dutch Portuguese (pt-pt) Russian Swedish Turkish Vietnamese Head over to https://docs.google.com/spreadsheets/d/1lVpfDp6wn5DKa-Y3JsziOAb4k8FIvKDUGdNFIwW0-4Q/edit#gid=1572847757 and follow the (hopefully clear) instructions.
Flags: needinfo?(mdziewonski)
I NI'ed both Joni and vesper for the same info in comment 23. Since vesper replied I'll clear the NI request for Joni.
Flags: needinfo?(jsavage)
Marking as WONTFIX - more details here: https://blog.mozilla.org/sumo/2017/06/28/important-platform-update/
Status: REOPENED → RESOLVED
Closed: 8 years ago → 8 years ago
Resolution: --- → WONTFIX
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