1325990 - Alaska Air's Flight Status page is not submitting how the server expects it to

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[Robin Steuber (she/her) [:bytesized]]

To Reproduce: (tested Tuesday, December 27 2016)
 1. Navigate to: https://www.alaskaair.com/content/cargo/cargo-home.aspx
 2. Type Flight Number in box. I have tried 356 (Actual Flight) and 111 (Flight I made up)
 3. Hit Enter or Click "GO"

Occasionally, the page seems to just refresh, but usually I see what looks like an ASP.NET error page starting with this:

> Server Error in '/' Application.
> 
> Runtime Error
> Description: An application error occurred on the server.
> The current custom error settings for this application prevent
> the details of the application error from being viewed remotely
> (for security reasons). It could, however, be viewed by browsers
> running on the local server machine.

followed by instructions for how to change the "Web.Config Configuration File" to show errors.

I have tried this on Safari and it shows the flight status that I expect. I have been told that it works fine on Chrome as well.

Comment 1

[Hsin-Yi Tsai (she/her) | away [:hsinyi]]

Hi Jessica, could you please help take a look at this?

Comment 2

[Jessica Jong [:jessica] (inactive)]

I get this message after clicking the "GO" button:

> ReferenceError: event is not defined    cargo-home.aspx:235:5

And here is the source:

> $(document).on("click", "#_Go", function(){
>   event.preventDefault();
>   var newURL = "https://www.alaskaair.com/flightstatus/submit/"+$("#_depDateList option:selected").val()+"/"+$("#_fltBox").val();
>   console.log(newURL);
>   window.location.href = newURL;
> });

We do not support window.event and it's non-standard, so it's recommended to use the first parameter of the callback function for the event object, or something like this:

> $(document).on("click", "#_Go", function(e){
>   var evt = e || window.event
>   evt.preventDefault();
>   ...

Comment 3

[Hsin-Yi Tsai (she/her) | away [:hsinyi]]

Thanks Jessica. :) 
Tech Evangelism sounds a better component than HTML:Form Submission.

Comment 4

[Eric Tsai (no more review request accepted)]

Alaska airline has github account: https://github.com/AlaskaAirlines and maybe Bryce https://github.com/Bryce-L could help?
The contact US page doesn't seems to work for webpage tech issue.

Comment 5

[Eric Tsai (no more review request accepted)]

Or submit online form here https://www.alaskaair.com/feedback/website

Comment 6

[Adam Stevenson [:adamopenweb]]

I decided to report to them using the website feedback form first. Switching to sitewait.

Comment 7

[Adam Stevenson [:adamopenweb]]

I think this page has been updated since this report.

Now to check flight status you have to navigate to:
https://www.alaskaair.com/flightstatus/

When I type in flight 356, the page returns with a flight status and no issues.

Closing as worksforme. Please reopen if you can still reproduce this issue. Thanks!