Crash on startup Firefox 51.x.x x86_64 and x86 on Windows 7 SP1

RESOLVED DUPLICATE of bug 1313085

Status

()

Firefox
Untriaged
--
critical
RESOLVED DUPLICATE of bug 1313085
10 months ago
10 months ago

People

(Reporter: Kristian McColm, Unassigned)

Tracking

(Blocks: 1 bug, {crash})

51 Branch
All
Windows 7
crash
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

10 months ago
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/55.0.2883.87 Safari/537.36

Steps to reproduce:

Clean install of >51.x.x (32 and 64 bit versions) on Win7 SP1, try to launch FF


Actual results:

FF crashes and sends a bug report (see report below)

AdapterDeviceID: 0x1616
AdapterDriverVersion: 10.18.14.4029
AdapterSubsysID: 222517aa
AdapterVendorID: 0x8086
Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:51.0.1,aushelper%40mozilla.org:1.0,e10srollout%40mozilla.org:1.7,firefox%40getpocket.com:1.0.5,webcompat%40mozilla.org:1.0
AddonsShouldHaveBlockedE10s: 0
AppInitDLLs: nvinitx.dll
AvailablePageFile: 28764758016
AvailablePhysicalMemory: 12004462592
AvailableVirtualMemory: 8795451179008
BIOS_Manufacturer: LENOVO
BlockedDllList: 
BreakpadReserveAddress: 56164352
BreakpadReserveSize: 67108864
BuildID: 20170125094131
CPUMicrocodeVersion: 0x1d
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1485962392
DOMIPCEnabled: 1
E10SCohort: test
EMCheckCompatibility: true
FramePoisonBase: 7ffffffff0de0000
FramePoisonSize: 65536
GraphicsSanityTest: 1
InstallTime: 1485960524
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 222517aa, AdapterDriverVersion: 10.18.14.4029
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x137a, AdapterSubsysID2: 222517aa, AdapterDriverVersion2: 9.18.13.4520FP(D00-L1000-W00001000-T0000) D2D1.1? DWrite? DWrite+ D2D1.1+ D3D11 Layers? D3D11 Layers+ 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 0
SecondsSinceLastCrash: 876
StartupCrash: 0
StartupTime: 1485962390
SystemMemoryUsePercentage: 28
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20170125094131","version":"51.0.1","vendor":"Mozilla","platformVersion":"51.0.1","xpcomAbi":"x86_64-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16080,"virtualMaxMB":8388608,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2594,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-CA","servicePackMajor":1,"servicePackMinor":0,"installYear":2015},"hdd":{"profile":{"model":"SAMSUNG MZ7LN512HCHP-000","revision":"EMT0"},"binary":{"model":"SAMSUNG MZ7LN512HCHP-000","revision":"EMT0"},"system":{"model":"SAMSUNG MZ7LN512HCHP-000","revision":"EMT0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Direct2D 1.1","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"222517aa","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.14.4029","driverDate":"11-18-2014","GPUActive":true},{"description":"NVIDIA Quadro K620M","vendorID":"0x10de","deviceID":"0x137a","subsysID":"222517aa","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4520","driverDate":"2-4-2015","GPUActive":false}],"monitors":[{"screenWidth":2880,"screenHeight":1620,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"d3d11","d3d11":{"status":"available","version":45056,"warp":false,"textureSharing":true,"blacklisted":false},"d2d":{"status":"available","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16591,"resetDate":17198},"addons":{"activeAddons":{"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17197,"updateDay":17191,"isSystem":true},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.7","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17197,"updateDay":17191,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17197,"updateDay":17191,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17197,"updateDay":17191,"isSystem":true}},"theme":{"id":"{972ce4c6-7e08-4474-a285-3208198ce6fd}","blocklisted":false,"description":"The default theme.","name":"Default","userDisabled":false,"appDisabled":false,"version":"51.0.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":17197,"updateDay":17191},"activePlugins":[{"name":"Silverlight Plug-In","version":"5.1.50901.0","description":"5.1.50901.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":17045},{"name":"Shockwave Flash","version":"24.0.0.194","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17176}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":"1.6","userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":"17","userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":"1.4.8.903","userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 33720217600
TotalPhysicalMemory: 16861061120
TotalVirtualMemory: 8796092891136
URL: 
UptimeTS: 4.841863357
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 51.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.


Expected results:

FF should load to the home page
(Reporter)

Updated

10 months ago
Severity: normal → major
OS: Unspecified → Windows 7
Hardware: Unspecified → All

Comment 1

10 months ago
Does it start in safe mode? (Run > firefox.exe -safe-mode)
Severity: major → critical
Flags: needinfo?(kristianmccolm)
Keywords: crash
(Reporter)

Comment 2

10 months ago
No, it still crashes, here is the bug report from that crash incase it is different:

AdapterDeviceID: 0x1616
AdapterDriverVersion: 10.18.14.4029
AdapterSubsysID: 222517aa
AdapterVendorID: 0x8086
AddonsShouldHaveBlockedE10s: 0
AppInitDLLs: nvinitx.dll
AvailablePageFile: 28276457472
AvailablePhysicalMemory: 11563528192
AvailableVirtualMemory: 8795584835584
BIOS_Manufacturer: LENOVO
BlockedDllList: 
BreakpadReserveAddress: 58392576
BreakpadReserveSize: 67108864
BuildID: 20170125094131
CPUMicrocodeVersion: 0x1d
ContentSandboxCapable: 1
ContentSandboxLevel: 1
CrashTime: 1485971561
DOMIPCEnabled: 1
E10SCohort: test
EMCheckCompatibility: true
FramePoisonBase: 7ffffffff0de0000
FramePoisonSize: 65536
InstallTime: 1485960524
Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x1616, AdapterSubsysID: 222517aa, AdapterDriverVersion: 10.18.14.4029
Has dual GPUs. GPU #2: AdapterVendorID2: 0x10de, AdapterDeviceID2: 0x137a, AdapterSubsysID2: 222517aa, AdapterDriverVersion2: 9.18.13.4520FP(D00-L1000-W00001000-T0000) 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SafeMode: 1
SecondsSinceLastCrash: 8736
StartupCrash: 0
StartupTime: 1485971556
SystemMemoryUsePercentage: 31
TelemetryEnvironment: {"build":{"applicationId":"{ec8030f7-c20a-464f-9b0e-13a3a9e97384}","applicationName":"Firefox","architecture":"x86-64","buildId":"20170125094131","version":"51.0.1","vendor":"Mozilla","platformVersion":"51.0.1","xpcomAbi":"x86_64-msvc","hotfixVersion":null},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":16080,"virtualMaxMB":8388608,"cpu":{"count":4,"cores":2,"vendor":"GenuineIntel","family":6,"model":61,"stepping":4,"l2cacheKB":256,"l3cacheKB":4096,"speedMHz":2594,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-CA","servicePackMajor":1,"servicePackMinor":0,"installYear":2015},"hdd":{"profile":{"model":"SAMSUNG MZ7LN512HCHP-000","revision":"EMT0"},"binary":{"model":"SAMSUNG MZ7LN512HCHP-000","revision":"EMT0"},"system":{"model":"SAMSUNG MZ7LN512HCHP-000","revision":"EMT0"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":false,"ContentBackend":"Cairo","adapters":[{"description":"Intel(R) HD Graphics 5500","vendorID":"0x8086","deviceID":"0x1616","subsysID":"222517aa","RAM":null,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVersion":"10.18.14.4029","driverDate":"11-18-2014","GPUActive":true},{"description":"NVIDIA Quadro K620M","vendorID":"0x10de","deviceID":"0x137a","subsysID":"222517aa","RAM":2048,"driver":"nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um","driverVersion":"9.18.13.4520","driverDate":"2-4-2015","GPUActive":false}],"monitors":[{"screenWidth":2880,"screenHeight":1620,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"basic","d3d11":{"status":"unavailable"},"d2d":{"status":"unavailable","version":"1.1"}}},"isWow64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sCohort":"test","telemetryEnabled":false,"locale":"en-US","update":{"channel":"release","enabled":true,"autoDownload":true},"userPrefs":{"browser.cache.disk.capacity":358400,"browser.newtabpage.enhanced":true,"browser.shell.checkDefaultBrowser":false},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":false},"profile":{"creationDate":16591,"resetDate":17198},"addons":{"activeAddons":{"aushelper@mozilla.org":{"blocklisted":false,"description":"Sets value(s) in the update url based on custom checks.","name":"Application Update Service Helper","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17197,"updateDay":17191,"isSystem":true},"e10srollout@mozilla.org":{"blocklisted":false,"description":"Staged rollout of Firefox multi-process feature.","name":"Multi-process staged rollout","userDisabled":false,"appDisabled":false,"version":"1.7","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17197,"updateDay":17191,"isSystem":true},"firefox@getpocket.com":{"blocklisted":false,"description":"When you find something you want to view later, put it in Pocket.","name":"Pocket","userDisabled":false,"appDisabled":false,"version":"1.0.5","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17197,"updateDay":17191,"isSystem":true},"webcompat@mozilla.org":{"blocklisted":false,"description":"Urgent post-release fixes for web compatibility.","name":"Web Compat","userDisabled":false,"appDisabled":false,"version":"1.0","scope":1,"type":"extension","foreignInstall":false,"hasBinaryComponents":false,"installDay":17197,"updateDay":17191,"isSystem":true}},"theme":{},"activePlugins":[{"name":"Silverlight Plug-In","version":"5.1.50901.0","description":"5.1.50901.0","blocklisted":false,"disabled":false,"clicktoplay":true,"mimeTypes":["application/x-silverlight","application/x-silverlight-2"],"updateDay":17045},{"name":"Shockwave Flash","version":"24.0.0.194","description":"Shockwave Flash 24.0 r0","blocklisted":false,"disabled":false,"clicktoplay":false,"mimeTypes":["application/x-shockwave-flash","application/futuresplash"],"updateDay":17176}],"activeGMPlugins":{"gmp-gmpopenh264":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-eme-adobe":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1},"gmp-widevinecdm":{"version":null,"userDisabled":false,"applyBackgroundUpdates":1}},"activeExperiment":{},"persona":null}}
Theme: classic/1.0
Throttleable: 1
TotalPageFile: 33720217600
TotalPhysicalMemory: 16861061120
TotalVirtualMemory: 8796092891136
URL: about:sessionrestore
UptimeTS: 12.328261383
User32BeforeBlocklist: 1
Vendor: Mozilla
Version: 51.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
 MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
 RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
 MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a
useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.
Flags: needinfo?(kristianmccolm)

Comment 3

10 months ago
In general, when it crashes at startup, it's due to a 3rd-party application like antivirus.
Did you check your computer is not infected by a malware?
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware

Do you have an AV? Which one?
(Reporter)

Comment 4

10 months ago
This is a corporate imaged system so it's possible something from the corporate image (Forcepoint Triton, MS SCEP) etc is contributing to the crash however I note the crash does not occurr on the same PC using FF versions < 51.x.x so something introduced in 51.x.x must be at least contributing. How do I determine what FF was doing when the crash occurred? From the bug report it is not obvious to where in the FF code the crash occurred.

Comment 5

10 months ago
(In reply to Kristian McColm from comment #4)
> This is a corporate imaged system so it's possible something from the
> corporate image (Forcepoint Triton, MS SCEP) etc is contributing to the
> crash

Ok, it's the same crash as Websense Endpoint. See this meta bug 1305847.
I think you're hitting bug 1304434 which affects FF51.
Blocks: 1305847

Comment 6

10 months ago
Marco, I think it's a dupe of 1304434.
Could you confim?
Flags: needinfo?(mcastelluccio)
(In reply to Kristian McColm from comment #4)
> This is a corporate imaged system so it's possible something from the
> corporate image (Forcepoint Triton, MS SCEP) etc is contributing to the
> crash however I note the crash does not occurr on the same PC using FF
> versions < 51.x.x so something introduced in 51.x.x must be at least
> contributing. How do I determine what FF was doing when the crash occurred?
> From the bug report it is not obvious to where in the FF code the crash
> occurred.

Kristian, what version of WebSense do you have?
They have fixed the incompatibility with Firefox 51 in their latest update. Can you ask your sysadmin to update WebSense?
Flags: needinfo?(mcastelluccio) → needinfo?(kristianmccolm)
(Reporter)

Comment 8

10 months ago
I'm not sure what we're running is actually called Websense, granted I don't have a lot of experience with this type of software - either way here is the info from the 'About' page:

TRITON AP-ENDPOINT DLP
Version 8.2 Build 2422
Policy Engine Version: 8.2.0.92

This software was recently pushed to our machines but if I run FF 50.x.x I don't have the bug. For now I've disabled updates to FF until we can fix this.
Flags: needinfo?(kristianmccolm)
(Reporter)

Comment 9

10 months ago
An update from our IT department:

"We are currently experiencing issues with applications running on Firefox as a result of incompatibilities with ForcePoint, <redacted> Data Loss prevention tool.

Note that Firefox is an unsupported browser; please use Internet Explorer 11, Google Chrome or Microsoft Edge instead.

IT Services are aware of the issue and are working to minimise the impact of this issue."

So it seems they are aware but are not committing to supporting FF. Hopefully it will get updated and fixed eventually. I will update if any future revision of ForcePoint resolves the issue, but I would encourage FF developers to find a fix in FF51 since the issue does not exist in FF50 with the same version of ForcePoint.
(In reply to Kristian McColm from comment #9)
> So it seems they are aware but are not committing to supporting FF.
> Hopefully it will get updated and fixed eventually. I will update if any
> future revision of ForcePoint resolves the issue, but I would encourage FF
> developers to find a fix in FF51 since the issue does not exist in FF50 with
> the same version of ForcePoint.

We are in contact with ForcePoint and we already know that they have a version that includes a fix.
Unfortunately this crash is caused by ForcePoint and there's no way to fix it in Firefox.

We are working with them and they will soon modify their software in a way that won't make this happen again.

Comment 11

10 months ago
Marco, could you please return with a comment after the software is modified so the reporter could re verify it?

Until then based on your comment, it's not a Firefox issue so mark it as Resolved as invalid.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 10 months ago
Resolution: --- → INVALID
Resolution: INVALID → DUPLICATE
Duplicate of bug: 1313085
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