1338297 - KB reviewers need a way to find new article revisions (e.g., a unified KB Article Dashboard and a Recent Revisions list)

Status: RESOLVED INVALID

(support.mozilla.org - Lithium :: User Experience & Design, defect)

Description

[Alice Wyman]

The old SUMO site had a KB Dashboard Overview at https://support.mozilla.org/contributors/kb-overview (it's still linked from the https://support.mozilla.org/t5/Documents-Archive/Article-review-guidelines/ta-p/24828 article).  The Overview listed all KB articles (except for archived articles) and included information such as which articles had  unreviewed revisions and which articles needed changes. The old KB Dashboard Overview could be filtered by product and category . 

The old site also had a separate "Recent Revisions" list at https://support.mozilla.org/kb/revisions that I checked every day to see what new revisions had been submitted.  The "Recent Revisions" list could be sorted by locale and username.  

I don't see any way to find all recent KB article revisions that may be pending review on the new site.  Am I missing something?  

All I could find were  multiple KB dashboards, for example:

https://support.mozilla.org/t5/tkb/dashboardpage/tkb-id/documents-archive
... which lists (1) unpublished revisions, mine, and nothing else

https://support.mozilla.org/t5/tkb/dashboardpage/tkb-id/contributor-kb
... which lists (0) unpublished revisions but shows (2) drafts

https://support.mozilla.org/t5/tkb/dashboardpage/tkb-id/Manage-Preferences
... which lists nothing pending pending.

Comment 1

[Alice Wyman]

After searching though some earlier Lithium Migration bugs I found bug 1331258 which mentioned 
'the http://migration26.stage.lithium.com/t5/Mozilla-Support-Community/tkbc-p/Mozilla-EN "Mozilla Support Community Knowledge Base" grouping' in the bug description.

I checked https://support.mozilla.org/t5/Mozilla-Support-English/tkbc-p/Mozilla-EN which is titled, "Mozilla Support - English Knowledge Base"
... and that page includes a "Knowledge Base Article Dashboard" link to this page: https://support.mozilla.org/t5/tkb/dashboardpage/category-id/Mozilla-EN
...which shows Drafts (2) and Unpublished Revisions (1) 

The "Mozilla Support - English Knowledge Base" and the linked "Knowledge Base Article Dashboard" (assuming it's a unified dashboard for all article revisions and drafts) needs to be accessible to contributors. See also bug 1337665 about missing links to l10n dashboard, tools, ...

Comment 2

[Alice Wyman]

( from comment #0)
> The old site also had a separate "Recent Revisions" list at
> https://support.mozilla.org/kb/revisions that I checked every day to see
> what new revisions had been submitted.
( from comment #1)
> https://support.mozilla.org/t5/Mozilla-Support-English/tkbc-p/Mozilla-EN
> which is titled, "Mozilla Support - English Knowledge Base" 
 
Regarding recent revisions, the "Mozilla Support - English Knowledge Base" page shows recent published article revisions at the bottom and includes a "Latest Articles" link to the following: 

https://support.mozilla.org/t5/forums/recentpostspage/interaction-style/tkb/post-type/thread/category-id/Mozilla-EN All TKB Articles in Mozilla Support - English

Sorted by most recent, this list shows newly published KB articles and article revisions at the top.

Comment 3

[Alice Wyman]

( comment #2)
> Regarding recent revisions, the "Mozilla Support - English Knowledge Base"
> page shows recent published article revisions at the bottom and includes a
> "Latest Articles" link to the following: 
> 
> https://support.mozilla.org/t5/forums/recentpostspage/interaction-style/tkb/post-type/thread/category-id/Mozilla-EN 
> All TKB Articles in Mozilla Support - English
> 
> Sorted by most recent, this list shows newly published KB articles and article revisions at the top.

The "All TKB Articles in Mozilla Support - English" page doesn't seem to list ALL recent published revisions. I don't see my 02-11-2017 revision to the "Insecure password warning in Firefox" KB article,
https://support.mozilla.org/t5/Protect-your-privacy/Insecure-password-warning-in-Firefox/ta-p/27861

Comment 4

[Alice Wyman]

( from comment #3)
> ( comment #2)
> > Regarding recent revisions, the "Mozilla Support - English Knowledge Base"
> > page shows recent published article revisions at the bottom and includes a
> > "Latest Articles" link to the following: 
> > 
> > https://support.mozilla.org/t5/forums/recentpostspage/interaction-style/tkb/post-type/thread/category-id/Mozilla-EN 
> > All TKB Articles in Mozilla Support - English
> > 
> > Sorted by most recent, this list shows newly published KB articles and article revisions at the top.
> 
> The "All TKB Articles in Mozilla Support - English" page doesn't seem to
> list ALL recent published revisions. I don't see my 02-11-2017 revision to
> the "Insecure password warning in Firefox" KB article,
> https://support.mozilla.org/t5/Protect-your-privacy/Insecure-password-warning-in-Firefox/ta-p/27861

I also don't see Rachel's 02-02-2017 revision to "Forum Moderation and Escalation Guidelines",
https://support.mozilla.org/t5/Contributor-Knowledge-Base/Forum-Moderation-and-Escalation-Guidelines/ta-p/10366 

As far as I can tell, the "All TKB Articles in Mozilla Support - English" page at https://support.mozilla.org/t5/forums/recentpostspage/interaction-style/tkb/post-type/thread/category-id/Mozilla-EN only lists recent KB article revisions previous to the 01-31-2017 migration date and only lists NEW KB articles published, as of Feb 1, 2017.

Comment 5

[John Hesling [:John99] (NeedInfo me)]

As Joni assigned this to herself let's update the bug status to Assigned.

Comment 6

[Alice Wyman]

Lithium's English Knowledge Base page, which links to article lists by category, is currently here: 
https://hwsfp35778.lithium.com/t5/Mozilla-Support-English/tkbc-p/Mozilla-EN

Lithium's unified "Knowledge Base Article Dashboard" where you can find new article drafts and unpublished revisions, is linked from the top left part of the above page and is currently here:
https://hwsfp35778.lithium.com/t5/tkb/dashboardpage/

Lithium's "Latest Articles" list of recently published new KB articles is linked from the bottom of the English Knowledge Base page and is currently here:
https://hwsfp35778.lithium.com/t5/forums/recentpostspage/interaction-style/tkb/post-type/thread/category-id/Mozilla-EN

I don't see any way to find a list of recent revisions to existing KB articles on Lithium. On Kitsune, all new articles and article revisions, including those published, are included in the Recent Revisions list under "Contributor Tools". Here's the Recent Revisions list filtered for en-US articles: https://support.mozilla.org/en-US/kb/revisions?locale=en-US 

Reviewers need a way to find recently published revisions to existing KB articles, not just new KB articles. Besides reviewing the Recent Revisions list to keep up with KB changes, I often review both new KB articles and recent revisions to existing KB articles. I'll often add a comment to the article discussion and if I see something that needs improvement, I'll edit the article.  

Since reviewers also need to find recent published revisions to existing KB articles, I'll update the summary.

Comment 7

[Alice Wyman]

Resolved INVALID. We aren't moving back to Lithium - see https://blog.mozilla.org/sumo/2017/06/28/important-platform-update/