1339370 - Printing only prints the first page

Status: RESOLVED INCOMPLETE

(Core :: Printing: Output, defect)

Description

[kptmendoza]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:51.0) Gecko/20100101 Firefox/51.0
Build ID: 20170125094131

Steps to reproduce:

1 open firefox 
2 select site where there are at least 2 page
3 click print button


Actual results:

only first page is printed


Expected results:

all pages should be printed

Comment 1

[:Gijs (he/him)]

Not a security bug, so opening up.

Can you provide a link to a page where you see this problem? Does the same problem happen if you create a temporary new Firefox profile (keeping your old one) using the instructions on https://support.mozilla.org/en/kb/profile-manager-create-and-remove-firefox-profiles .

Comment 2

[kptmendoza]

I cant because this side is behind a VPN

Comment 3

[Jason R. Coombs]

I have this issue with a Dropbox Paper document and Firefox 51.0.1. Consider this document - https://paper.dropbox.com/doc/Example-Doesnt-Print-IGiuMatTWzm5i0ssHZtgP - From the app, select Print. Only the first page prints.

Comment 4

[:Gijs (he/him)]

Mike, I can reproduce brokenness with the example from comment #3 - do you know if anyone who actually knows our printing code can take a look?

Comment 5

[Loic]

Print Preview is affected too. I tested with the old version FF33, and I got the same issue. So it's probably a duplicate.

Comment 6

[Mike Conley (:mconley) (:⚙️)]

Sounds like something is up with the nsPrintEngine. Maybe jwatt has some cycles to look?

Comment 7

[teo]

I experience this problem with a huge number of sites.
Try to print, for example, the following websites:

www.virgilio.it
http://news.rutgers.edu/

(I will add other websites as soon as I will find them again!)

Comment 8

[Jonathan Watt [:jwatt]]

Not in the near future.

Comment 9

[teo]

(In reply to teo from comment #7)
> I experience this problem with a huge number of sites.
> Try to print, for example, the following websites:
> 
> www.virgilio.it
> http://news.rutgers.edu/
> 
> (I will add other websites as soon as I will find them again!)

I thought it was possible to edit existing messages ...
However, I simply added the following website to the list:

- slack.com (If you have never used slack, create a team, send a lot of messages to a person and then try to print the page: you will see only the first part (or the last) of the messages
- web.whatsapp.com
- http://www.105.net/audio/tutto-esaurito/121605/Mercoledi.html (what is printed is completely different from what I see in the website)
-

Comment 10

[Jonathan Watt [:jwatt]]

It would be good to know if the failures with any of these pages are recent regressions.

Comment 11

[teo]

(In reply to Jonathan Watt [:jwatt] from comment #10)
> It would be good to know if the failures with any of these pages are recent
> regressions.

Unfortunately I don't know ... I can say that I have similar problems since at least one year (but I had no time to write here) ... but I'm not sure when these specific sites started to cause problems!

Comment 12

[Loic]

(In reply to Jonathan Watt [:jwatt] from comment #10)
> It would be good to know if the failures with any of these pages are recent
> regressions.

See my comment #5.

Comment 13

[Alice0775 White]

(In reply to Jason R. Coombs from comment #3)
> I have this issue with a Dropbox Paper document and Firefox 51.0.1. Consider
> this document -
> https://paper.dropbox.com/doc/Example-Doesnt-Print-IGiuMatTWzm5i0ssHZtgP -
> From the app, select Print. Only the first page prints.

(In reply to Loic from comment #5)
> Print Preview is affected too. I tested with the old version FF33, and I got
> the same issue. So it's probably a duplicate.

Regression window:
https://hg.mozilla.org/integration/mozilla-inbound/pushloghtml?fromchange=6ae3ca2f2438&tochange=43ca2f335378

Triggered by: 75cab729c971	Daniel Holbert — Bug 783490: Enable "layout.css.flexbox.enabled" pref. r=dbaron

Comment 14

[:Gijs (he/him)]

Per comment #13, Dan, are you aware of issues with flexbox and printing?

Comment 15

[Loic]

(In reply to :Gijs from comment #14)
> Per comment #13, Dan, are you aware of issues with flexbox and printing?

There was bug 1283642 which was a duplicate of bug 939897.
I guess this bug is just another duplicate of printing preview/output cut at the 1st page with flexbox items.

Comment 16

[Daniel Holbert [:dholbert]]

Yeah -- as Loic says, comment 13 is bug 939897.

Not sure about the other sites mentioned here, though. (Unfortunately there are multiple distinct issues that can cause content to be truncated at page boundaries during printing -- some known causes are filed as dependencies of bug 521204.)

Also, RE the various URLs here -- thanks for providing those! But we prefer to use separate bugs for print-truncation issues on separate sites, because it's hard to know whether the underlying issue is the same, up-front. (And then we can mark them as duplicates if needed, after the cause has been identified.)

It seems we don't actually have a URL for the original page that kptmendoza filed this bug about, and the site is only available behind a VPN, so we don't currently have a way to identify what the problem is with that site. :(

@kptmendoza, perhaps you could:
 (1) save a snapshot of an affected page (File | Save Page As, and make sure "Web Page, Complete" is selected in the save dialog).
 (2) edit the HTML manually to remove any private information from the page (if there is any).
 (3) verify that you can still reproduce the issue when loading your local modified version.
 (4) Zip up that file & its resources (which end up in an associated folder with "_files" at the end of its name)
 (5) Either post that zip here on this bug, or (if you're uncomfortable posting it publicly) you're welcome to email it directly to me and I'll take a look and see if I can figure out what's going on. (No promises on being able to fix it right away, but it'll help with bug prioritization at least to count you as a "vote" for fixing whatever underlying problem you're hitting, and you also might be hitting an as-yet-unknown problem)

Comment 17

[BugBot [:suhaib / :marco/ :calixte]]

A needinfo is requested from the reporter, however, the reporter is inactive on Bugzilla. Given that the bug is still UNCONFIRMED, closing the bug as incomplete.

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