1339717 - Black content when viewing complicated webpages (lots of graphics, transitions...)

Status: RESOLVED WORKSFORME

(Core :: Graphics, defect, P3)

Description

[u194118]

User Agent: Mozilla/5.0 (Windows NT 6.1; rv:51.0) Gecko/20100101 Firefox/51.0
Build ID: 20170125094131

Steps to reproduce:

Open a few tabs, with graphic intensive websites (google play music, facebook...) on my Thinkpad T450 with Intel Graphic 5500.




Actual results:

The content zone (everything except the chrome part) of all the tabs becomes entirely black. The only solution is to close firefox and start it again.

I see the problem more often now that I have a 22' screen with a high resolution.

I'm not sure but I think that the website triggering this bug is google Play music, I can't remember having seen this bug without this website opened.


Expected results:

no back content

Comment 1

[Loic]

Graphics issue. Type about:support and copy the graphics section.

Does it work better with HWA disabled?
http://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration

Comment 2

[u194118]

Composition	Direct3D 11
Zoom/Panoramique asynchrones	entrée molette activée
Rendu WebGL	Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
Rendu WebGL2	Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
Décodage matériel H264	Yes; Using D3D9 API
Backend audio	wasapi
Direct2D	true
DirectWrite	true (6.2.9200.21976)
GPU 1
Actif	Oui
Description	Intel(R) HD Graphics 5500
ID du vendeur	0x8086
ID du périphérique	0x1616
Version du pilote	10.18.14.4206
Date du pilote	4-29-2015
Pilotes	igdumdim32 igd10iumd32 igd10iumd32
ID du sous-système	503417aa
RAM	Unknown
Diagnostics
AzureCanvasAccelerated	0
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
Journal des décisions
D3D9_COMPOSITING	
disabled by default: Disabled by default



I'll try with HWA disabled.

Comment 3

[Loic]

The drivers for Intel(R) HD Graphics 5500 are outdated, could you install the lastest for Win 7 32 bits:
https://downloadcenter.intel.com/fr/download/26228/Pilote-Intel-GMA-pour-Windows-10-et-Windows-7-8-1-15-40-?product=86210

Comment 4

[u194118]

problem solved by updating to the latest driver version.
thanks

Comment 5

[u194118]

... and the bug occured again on google image
with HWA on

Composition	Direct3D 11
Zoom/Panoramique asynchrones	entrée molette activée
Rendu WebGL	Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
Rendu WebGL2	Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
Décodage matériel H264	Yes; Using D3D9 API
Backend audio	wasapi
Direct2D	true
DirectWrite	true (6.2.9200.21976)
GPU 1
Actif	Oui
Description	Intel(R) HD Graphics 5500
ID du vendeur	0x8086
ID du périphérique	0x1616
Version du pilote	10.18.14.4432
Date du pilote	4-8-2016
Pilotes	igdumdim32 igd10iumd32 igd10iumd32
ID du sous-système	503417aa
RAM	Unknown
Diagnostics
AzureCanvasAccelerated	0
AzureCanvasBackend	direct2d 1.1
AzureContentBackend	direct2d 1.1
AzureFallbackCanvasBackend	cairo
Journal des décisions
D3D9_COMPOSITING	
disabled by default: Disabled by default

Comment 6

[Loic]

Could you attach a screenshot of the issue when it happens, please.

Comment 7

[u194118]

Attachment: Image1.png

Black facebook page

Comment 8

[u194118]

Attachment: Image2.png

on the other tabs, Gmail became entirely white (even after reload), wile Googe maps stayed completely usable (even after reload)

Comment 9

[Dzmitry Malyshau [:kvark]]

I tested FF 52 on X1 Carbon 3rd gen with the same "HD Graphics 5500" video on Windows 10 Pro, no issues.
May be related to Windows 7. Also wondering if BIOS settings are altered w.r.t iGPU memory.

Comment 10

[u194118]

Attachment: Capture.PNG

Hum, I've been using FF with hardware acceleration disabled for a few days because of this bug, and today I encoutered it (or a bug with close to the similar effects) again on google news. See attached file.

Comment 11

[Gregory Pappas [:gregp]]

Unable to reproduce.