134663 - Mozilla doesn't display all IncrediMail e-mail messages correctly

Status: RESOLVED INVALID

(MailNews Core :: MIME, defect)

Description

[Joel Nelson (don't send email)]

I receive e-mail messages from users of the IncrediMail PC e-mail program. 
While most of the messages display fine, I receive some that do not.  The
background image does not show up.  This appears to be a HTML or MIME issue.  
   If needed, I can upload screenshots or sample messages.

Comment 1

[Jean-Francois Ducarroz]

Please attach a test case message to this bug report. Thanks

Comment 2

[Joel Nelson (don't send email)]

Attachment: Screenshot from Mozilla (the message displayed incorrectly)

Added *.tiff attachment.   This is a screenshot from Mozilla (using the Grab
application) showing the message displayed incorrectly.  The background does
not display.   
  Also, the "IncrediMail - Click Here" advertisement does not show up on the
next screenshot (taken from IncrediMail on a Win98 PC) because while this ad is
in the message HTML, the IncrediMail program blocks it from displaying in
IncrediMail.

Comment 3

[Joel Nelson (don't send email)]

Attachment: Screenshot taken in IncrediMail (showing what the message should look like)

This is the screenshot taken from IncrediMail.
   Note that not all IncrediMail messages have problems displaying in Mozilla. 
The ones with just a background and no other pictures or embedded content are
the ones that usually DO NOT display right.
   Also, FYI, IncrediMail is a Windows PC e-mail program that is designed for
sending rich-content HTML e-mail messages.

Comment 4

[Jean-Francois Ducarroz]

Can you attach the message itsefl to this bug report please.

Comment 5

[Jenevieve Davis]

I can verify that this bug also occurs on: win 98 and the Netscape codebase

Comment 6

[Greg K.]

Setting All/All per Comment #5.

Comment 7

[Jean-Francois Ducarroz]

Joel, we need a test case. Can you attach a sample email message to this bug
report. Thanks

Comment 8

[Joel Nelson (don't send email)]

Attachment: Sample e-mail message

Let me know if you need more test messages -- I have a copy of IncrediMail on
another computer so I can generate some more test cases.  Some other problems
include the background not displaying at all (fairly common), sounds not
playing, or animations not showing.

Comment 9

[Mike Cowperthwaite]

I'm not sure what the expected rendering is for the attached message.  
Apparently there are four images attached: one comprises the header, one is at 
the end of the quoted message (this appears as a broken image), and two included 
in the footer.

However, the four BASE64-encoded MIME parts are each given a Content-Type of 
"unknown/unknown".  GIF? JPG? PNG? BMP?  Who knows?  Why should Mozilla be 
expected to guess what those are?  Other than that, the MIME structure of this 
message looks correct.

Is Incredimail still generating mail like these, or have they figured out how to 
abide by standards?

Is (or was) the only problem with Incredimail that the images weren't being 
seen?

Comment 10

[Joel Nelson (don't send email)]

(In reply to comment #9)
> I'm not sure what the expected rendering is for the attached message.  
> Apparently there are four images attached: one comprises the header, one is at 
> the end of the quoted message (this appears as a broken image), and two included 
> in the footer.
> 
> However, the four BASE64-encoded MIME parts are each given a Content-Type of 
> "unknown/unknown".  GIF? JPG? PNG? BMP?  Who knows?  Why should Mozilla be 
> expected to guess what those are?  Other than that, the MIME structure of this 
> message looks correct.
> 
> Is Incredimail still generating mail like these, or have they figured out how to 
> abide by standards?
> 
> Is (or was) the only problem with Incredimail that the images weren't being 
> seen?

Will have to check and see if the problem is still present.   I don't use Incredimail much at all anymore.  I 
should have time to test over the weekend and see if Incredimail still generates bad HTML.   I hadn't 
noticed the unknown/unknown until now.

Comment 11

[Mike Cowperthwaite]

Joel Nelson, have you had an opportunity to verify whether IncrediMail still 
generates the same bogus mail?  I am inclined to mark this bug WontFix, but I 
would like to know for sure whether it's even still a problem.

Comment 12

[Joel Nelson (don't send email)]

Will need to check and see; should be able to do that this week.   

Comment 13

[Mike Cowperthwaite]

No response from reporter; =>INVALID  (see comment 9)