Closed Bug 1349146 Opened 8 years ago Closed 8 years ago

Incorrect printing (preview) of the html document

Categories

(Core :: Print Preview, defect)

Product:
Core
Component:
Print Preview
Version:
52 Branch
Type:
defect
Priority:
Not set
Severity:
normal

Tracking

()

Status:
RESOLVED DUPLICATE of bug 1276717

People

(Reporter: it, Unassigned)

Details

Attachments

(2 files)

report_21-03-2017_12-08-46.htm
3.28 KB, text/html
Details
screen.jpg
43.00 KB, image/jpeg
Details
User Agent: Mozilla/5.0 (X11; Fedora; Linux x86_64; rv:44.0) Gecko/20100101 Firefox/44.0 Build ID: 20170316213902 Steps to reproduce: Open attached file in browser. Print it (or select preview). Actual results: In preview it shows 30 empty pages. Expected results: It must show (and print) one page.
To the above. Incorrect version shown in ticket. correct: "Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0"
Does it show the normal page content on page 1 of the print preview in normal size? Please open menu "Help" > "Troubleshooting Information", copy it and paste it or attach it here. Thank you.
Component: Untriaged → Print Preview
Flags: needinfo?(it)
Product: Firefox → Core
Attached image screen.jpg —
preview window screenshot.
(In reply to Sebastian Hengst [:aryx][:archaeopteryx] (needinfo on intermittent or backout) from comment #2) > Does it show the normal page content on page 1 of the print preview in > normal size? No. See attached file screenshot.jpg. Here is what I see on screen, I can't make first page larger. And it is empty (i checked it while printing). > Please open menu "Help" > "Troubleshooting Information", copy it and paste > it or attach it here. Thank you. here is it: { "application": { "name": "Firefox", "osVersion": "Windows_NT 5.1", "version": "52.0.1", "buildID": "20170316213902", "userAgent": "Mozilla/5.0 (Windows NT 5.1; rv:52.0) Gecko/20100101 Firefox/52.0", "safeMode": false, "updateChannel": "esr", "supportURL": "https://support.mozilla.org/1/firefox/52.0.1/WINNT/ru/", "numTotalWindows": 1, "numRemoteWindows": 0, "remoteAutoStart": false, "autoStartStatus": 7 }, "modifiedPreferences": { "accessibility.typeaheadfind.flashBar": 0, "browser.cache.disk.smart_size.first_run": false, "browser.cache.disk.hashstats_reported": 1, "browser.cache.disk.filesystem_reported": 1, "browser.cache.disk.capacity": 51200, "browser.cache.frecency_experiment": 1, "browser.cache.disk.smart_size.use_old_max": false, "browser.cache.disk.smart_size_cached_value": 174080, "browser.cache.disk.smart_size.enabled": false, "browser.download.folderList": 2, "browser.download.importedFromSqlite": true, "browser.download.manager.alertOnEXEOpen": true, "browser.download.manager.closeWhenDone": false, "browser.download.manager.showWhenStarting": false, "browser.download.useDownloadDir": false, "browser.places.smartBookmarksVersion": 8, "browser.sessionstore.upgradeBackup.latestBuildID": "20170316213902", "browser.sessionstore.max_tabs_undo": 30, "browser.startup.homepage_override.mstone": "52.0.1", "browser.startup.homepage_override.buildID": "20170316213902", "browser.tabs.warnOnClose": false, "browser.tabs.remote.autostart.2": true, "browser.urlbar.userMadeSearchSuggestionsChoice": true, "dom.apps.reset-permissions": true, "dom.mozApps.used": true, "extensions.lastAppVersion": "52.0.1", "font.internaluseonly.changed": false, "gfx.crash-guard.d3d11layers.appVersion": "52.0.1", "gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle": true, "gfx.crash-guard.d3d11layers.driverVersion": "6.14.11.9621", "gfx.crash-guard.d3d11layers.deviceID": "0x0141", "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle": true, "gfx.crash-guard.d3d11layers.feature-d3d11": true, "gfx.crash-guard.status.glcontext": 2, "gfx.crash-guard.d3d11layers.feature-d2d": true, "gfx.crash-guard.status.d3d11layers": 2, "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp": false, "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11": true, "gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11": false, "media.webrtc.debug.aec_log_dir": "C:\\DOCUME~1\\Admin\\LOCALS~1\\Temp", "media.webrtc.debug.log_file": "C:\\DOCUME~1\\Admin\\LOCALS~1\\Temp\\WebRTC.log", "media.gmp-gmpopenh264.lastUpdate": 1471500434, "media.hardware-video-decoding.failed": true, "media.gmp-gmpopenh264.version": "1.6", "media.gmp-manager.lastCheck": 1489991445, "media.gmp.storage.version.observed": 1, "media.gmp-gmpopenh264.abi": "x86-msvc-x86", "media.gmp-manager.buildID": "20170316213902", "network.dns.disablePrefetch": true, "network.dns.disableIPv6": true, "network.predictor.cleaned-up": true, "network.cookie.prefsMigrated": true, "places.history.enabled": false, "places.history.expiration.transient_current_max_pages": 64334, "places.database.lastMaintenance": 1490079646, "plugin.state.npsbispluginclient": 2, "plugin.importedState": true, "plugin.disable_full_page_plugin_for_types": "application/pdf", "plugin.state.npcades": 2, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_unwriteable_margin_bottom": 0, "print.printer_Label_Dr_200_(4_inch_model).print_unwriteable_margin_top": 0, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_edge_right": 0, "print.printer_Label_Dr_200_(4_inch_model).print_colorspace": "", "print.printer_Label_Dr_200_(4_inch_model).print_unwriteable_margin_left": 0, "print.printer_Label_Dr_200_(4_inch_model).print_paper_width": " 8,50", "print.printer_Label_Dr_200_(4_inch_model).print_reversed": false, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_paper_size_type": 0, "print.printer_Label_Dr_200_(4_inch_model).print_footerright": "&D", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_margin_top": "0.5", "print.printer_Label_Dr_200_(4_inch_model).print_edge_left": 0, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_edge_left": 0, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_command": "", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_headercenter": "", "print.printer_Label_Dr_200_(4_inch_model).print_paper_data": 9, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_unwriteable_margin_top": 0, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_plex_name": "", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_reversed": false, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_resolution_name": "", "print.printer_Label_Dr_200_(4_inch_model).print_footerleft": "&PT", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_footerleft": "&PT", "print.printer_Label_Dr_200_(4_inch_model).print_orientation": 0, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_bgcolor": false, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_footerright": "&D", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_resolution": 600, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_paper_size_unit": 1, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_downloadfonts": false, "print.printer_Label_Dr_200_(4_inch_model).print_margin_left": "0.5", "print.printer_Label_Dr_200_(4_inch_model).print_scaling": " 1,00", "print.printer_Label_Dr_200_(4_inch_model).print_edge_bottom": 0, "print.printer_Label_Dr_200_(4_inch_model).print_oddpages": true, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_footercenter": "", "print.printer_Label_Dr_200_(4_inch_model).print_bgimages": false, "print.printer_Label_Dr_200_(4_inch_model).print_paper_size_type": 0, "print.printer_Label_Dr_200_(4_inch_model).print_in_color": true, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_edge_top": 0, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_in_color": true, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_evenpages": true, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_margin_bottom": "0.5", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_paper_name": "", "print.printer_Label_Dr_200_(4_inch_model).print_duplex": 200, "print.printer_Label_Dr_200_(4_inch_model).print_margin_bottom": "0.5", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_oddpages": true, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_headerleft": "&T", "print.printer_Label_Dr_200_(4_inch_model).print_unwriteable_margin_bottom": 0, "print.printer_Label_Dr_200_(4_inch_model).print_unwriteable_margin_right": 0, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_paper_data": -1, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_duplex": 200, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_unwriteable_margin_left": 0, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_unwriteable_margin_right": 0, "print.printer_Label_Dr_200_(4_inch_model).print_edge_right": 0, "print.printer_Label_Dr_200_(4_inch_model).print_bgcolor": false, "print.printer_Label_Dr_200_(4_inch_model).print_evenpages": true, "print.printer_Label_Dr_200_(4_inch_model).print_shrink_to_fit": true, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_margin_right": "0.5", "print.printer_Label_Dr_200_(4_inch_model).print_paper_height": " 11,00", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_edge_bottom": 0, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_margin_left": "0.5", "print.printer_Label_Dr_200_(4_inch_model).print_paper_size_unit": 1, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_paper_width": " 8,50", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_paper_height": " 11,00", "print.printer_Label_Dr_200_(4_inch_model).print_paper_name": "", "print.printer_Label_Dr_200_(4_inch_model).print_margin_top": "0.5", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_scaling": " 1,00", "print.printer_Label_Dr_200_(4_inch_model).print_to_file": false, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_to_file": false, "print.printer_Label_Dr_200_(4_inch_model).print_downloadfonts": false, "print.printer_Label_Dr_200_(4_inch_model).print_headerright": "&U", "print.printer_Label_Dr_200_(4_inch_model).print_plex_name": "", "print.printer_Label_Dr_200_(4_inch_model).print_page_delay": 50, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_headerright": "&U", "print.printer_Label_Dr_200_(4_inch_model).print_command": "", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_orientation": 0, "print.printer_Label_Dr_200_(4_inch_model).print_margin_right": "0.5", "print.printer_Label_Dr_200_(4_inch_model).print_resolution": 0, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_page_delay": 50, "print.printer_Label_Dr_200_(4_inch_model).print_edge_top": 0, "print.printer_Label_Dr_200_(4_inch_model).print_footercenter": "", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_bgimages": false, "print.printer_Label_Dr_200_(4_inch_model).print_headerleft": "&T", "print.printer_Label_Dr_200_(4_inch_model).print_resolution_name": "", "print.printer_Label_Dr_200_(4_inch_model).print_headercenter": "", "print.printer_HP_LaserJet_3050_Series_PCL_6.print_shrink_to_fit": false, "print.printer_HP_LaserJet_3050_Series_PCL_6.print_colorspace": "", "privacy.sanitize.timeSpan": 0, "privacy.cpd.cookies": false, "privacy.donottrackheader.enabled": true, "privacy.cpd.formdata": false, "privacy.cpd.sessions": false, "privacy.cpd.cache": false, "privacy.sanitize.migrateFx3Prefs": true, "security.enable_tls_session_tickets": false, "security.sandbox.content.tempDirSuffix": "{e00c6953-3c12-4e1f-b5d1-27a40ef57c57}", "services.sync.declinedEngines": "", "storage.vacuum.last.index": 1, "storage.vacuum.last.places.sqlite": 1489388930 }, "lockedPreferences": {}, "javaScript": { "incrementalGCEnabled": true }, "accessibility": { "isActive": false, "forceDisabled": 0 }, "libraryVersions": { "NSPR": { "minVersion": "4.13.1", "version": "4.13.1" }, "NSS": { "minVersion": "3.28.3", "version": "3.28.3" }, "NSSUTIL": { "minVersion": "3.28.3", "version": "3.28.3" }, "NSSSSL": { "minVersion": "3.28.3", "version": "3.28.3" }, "NSSSMIME": { "minVersion": "3.28.3", "version": "3.28.3" } }, "userJS": { "exists": true }, "crashes": { "submitted": [], "pending": 0 }, "sandbox": { "contentSandboxLevel": 1 }, "extensions": [ { "name": "Adblock Plus", "version": "2.8.2", "isActive": true, "id": "{d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}" }, { "name": "Application Update Service Helper", "version": "2.0", "isActive": true, "id": "aushelper@mozilla.org" }, { "name": "Download Manager Tweak", "version": "1.0.10", "isActive": true, "id": "{F8A55C97-3DB6-4961-A81D-0DE0080E53CB}" }, { "name": "Multi-process staged rollout", "version": "1.9", "isActive": true, "id": "e10srollout@mozilla.org" }, { "name": "NoScript", "version": "5.0.1", "isActive": true, "id": "{73a6fe31-595d-460b-a920-fcc0f8843232}" }, { "name": "Pocket", "version": "1.0.5", "isActive": true, "id": "firefox@getpocket.com" }, { "name": "Undo Closed Tabs Button", "version": "4.0.1", "isActive": true, "id": "undoclosedtabsbutton@supernova00.biz" }, { "name": "UrlCorrector", "version": "0.5.7.1-signed.1-let-fixed.1-signed", "isActive": true, "id": "urlcorrector@durilka.com" }, { "name": "User Agent Overrider", "version": "0.4.1", "isActive": true, "id": "useragentoverrider@qixinglu.com" }, { "name": "Web Compat", "version": "1.0", "isActive": true, "id": "webcompat@mozilla.org" }, { "name": "CacheViewer", "version": "0.8.6.3.1-let-fixed", "isActive": false, "id": "{71328583-3CA7-4809-B4BA-570A85818FBB}" }, { "name": "FiddlerHook", "version": "2.4.3.7", "isActive": false, "id": "fiddlerhook@fiddler2.com" }, { "name": "FireX Proxy", "version": "5.0.5", "isActive": false, "id": "divanproger@gmail.com" }, { "name": "Microsoft .NET Framework Assistant", "version": "1.0", "isActive": false, "id": "{20a82645-c095-46ed-80e3-08825760534b}" }, { "name": "SmartPrintButton", "version": "1.0", "isActive": false, "id": "quickprint@hp.com" } ], "experiments": [], "graphics": { "numTotalWindows": 1, "numAcceleratedWindows": 1, "windowLayerManagerType": "Direct3D 9", "windowLayerManagerRemote": true, "supportsHardwareH264": "No; Failed to create H264 decoder", "currentAudioBackend": "winmm", "adapterDescription": "NVIDIA GeForce 6600 ", "adapterVendorID": "0x10de", "adapterDeviceID": "0x0141", "adapterSubsysID": "00000000", "adapterRAM": "Unknown", "adapterDrivers": "nv4_disp", "driverVersion": "6.14.11.9621", "driverDate": "1-11-2010", "adapterDescription2": "", "adapterVendorID2": "", "adapterDeviceID2": "", "adapterSubsysID2": "", "adapterRAM2": "", "adapterDrivers2": "", "driverVersion2": "", "driverDate2": "", "isGPU2Active": false, "direct2DEnabled": false, "directWriteEnabled": false, "directWriteVersion": "0.0.0.0", "direct2DEnabledMessage": [ "" ], "webglRenderer": "Google Inc. -- ANGLE (NVIDIA GeForce 6600 Direct3D9 vs_3_0 ps_3_0)", "webgl2Renderer": "WebGL creation failed: \n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Exhausted GL driver caps.", "info": { "AzureCanvasBackend": "skia", "AzureCanvasAccelerated": 0, "AzureFallbackCanvasBackend": "cairo", "AzureContentBackend": "skia" }, "featureLog": { "features": [ { "name": "HW_COMPOSITING", "description": "Compositing", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "D3D11_COMPOSITING", "description": "Direct3D11 Compositing", "status": "unavailable", "log": [ { "type": "default", "status": "available" }, { "type": "runtime", "status": "unavailable", "message": "Direct3D11 not available on this computer" } ] }, { "name": "D3D9_COMPOSITING", "description": "Direct3D9 Compositing", "status": "available", "log": [ { "type": "default", "status": "available" } ] }, { "name": "DIRECT2D", "description": "Direct2D", "status": "unavailable", "log": [ { "type": "default", "status": "unavailable", "message": "Direct2D is not available on Windows XP" } ] }, { "name": "D3D11_HW_ANGLE", "description": "Direct3D11 hardware ANGLE", "status": "disabled", "log": [ { "type": "default", "status": "available" }, { "type": "env", "status": "disabled", "message": "D3D11 compositing is disabled" } ] } ], "fallbacks": [] }, "crashGuards": [] } }
Please type about:support into the location bar, press Enter and confirm the warning. Then for each of the following preferences, search them and set their value to -1 print.printer_HP_LaserJet_3050_Series_PCL_6.print_paper_width print.printer_HP_LaserJet_3050_Series_PCL_6.print_paper_height print.printer_Label_Dr_200_(4_inch_model).print_paper_width print.printer_Label_Dr_200_(4_inch_model).print_paper_height Then close Firefox and launch it again and check if the problem is fixed (switching to a different paper size and back might also fix the issue). Please let us know if this fixed it.
(In reply to Sebastian Hengst [:aryx][:archaeopteryx] (needinfo on intermittent or backout) from comment #5) > Please type about:support into the location bar, press Enter and confirm the > warning. > > Then for each of the following preferences, search them and set their value > to -1 > > print.printer_HP_LaserJet_3050_Series_PCL_6.print_paper_width > print.printer_HP_LaserJet_3050_Series_PCL_6.print_paper_height > print.printer_Label_Dr_200_(4_inch_model).print_paper_width > print.printer_Label_Dr_200_(4_inch_model).print_paper_height > > Then close Firefox and launch it again and check if the problem is fixed > (switching to a different paper size and back might also fix the issue). > > Please let us know if this fixed it. Yes, that helped. Now its fine. ty.
Flags: needinfo?(it)
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → DUPLICATE
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