1352722 - Pandora plays music, but the history list does not display or work correctly, only in past 2 weeks

Status: RESOLVED WORKSFORME

(Web Compatibility :: Site Reports, defect)

Description

[Bill]

User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
Build ID: 20170327081421

Steps to reproduce:

Rebooted firefox
Reloaded tab
contacted Pandora and they sent fixes which didn't work except for changing browsers
Tried chrome and pandora works fine on it



Actual results:

nothing changed on the reboot or reload, still had problems, but when I contacted Pandora they suggested the reboot and reload and then to change browsers which worked, I changed to chrome and I hate chrome, please make Pandora work with Firefox.


Expected results:

After the reboot and reload I expected everything on Pandora to work well, it did not, after changing browsers I expected to have the same problems, but it worked.

Comment 1

[:Gijs (he/him)]

This doesn't look like a security issue, so I'm opening it up so more people see it and can help.

Comment 2

[Loic]

Does it work fine with a fresh profile?
https://support.mozilla.org/t5/Install-and-Update/Use-the-Profile-Manager-to-create-and-remove-Firefox-profiles/ta-p/2914

Comment 3

[Arvind]

[Tracking Requested - why for this release]:
confirmed

Comment 4

[Arvind]

Please give some extra information about your bug

Comment 5

[Bill]

(In reply to Loic from comment #2)
> Does it work fine with a fresh profile?
> https://support.mozilla.org/t5/Install-and-Update/Use-the-Profile-Manager-to-
> create-and-remove-Firefox-profiles/ta-p/2914

no

Comment 6

[Ciprian Muresan [:cmuresan], Formerly of Ecosystem QA - please needinfo @mcoman for things regarding the team]

User Agent 	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:55.0) Gecko/20100101 Firefox/55.0
Build ID 	20170404030204

I was able to reproduce the issue on the latest Firefox release (52.0.2) and on the latest Nightly (55.0a1). I've also tried Edge and the issue can be reproduced there as well. On Chrome however, the issue is not reproducible. This leads me to believe that it might be related to flash.

Comment 7

[Benjamin Smedberg]

Dees do you have pandora contacts?

Comment 8

[Desigan Chinniah [:cyberdees] [:dees] [London - GMT]]

(In reply to Benjamin Smedberg [:bsmedberg] from comment #7)
> Dees do you have pandora contacts?

Yes. We have a ML. I've just added you to it. You should be able to mail them...

Comment 9

[Mike Taylor [:miketaylr]]

Bill, can you provide steps to reproduce, and a better description of how things are broken? 

Comment #0 is a bit confusing but the title says "history list does not display or work correctly".

For example,

1) Navigate to https://www.pandora.com/station/play/2574055953431807921 (I don't know if station URLs are sharable...)
2) Hover over album
3) Click "View Session History"

Is that what you mean? That works for me, but I do see errors if I try to go back to the station and re-open the session history.

Comment 10

[Mike Taylor [:miketaylr]]

Ciprian, what steps did you follow to reproduce the issue? It would be helpful to have a better description of the issue before we talk to Pandora.

Comment 11

[Bill]

Hey everyone, thank you for the discussion.  I have talked with Pandora, back and forth with emails, tried everything that they suggested, reboot,log out log back in, tried my wife's account, nothing, then they suggested another browser, had the same problem using Internet Explorer, then tried Chrome and it worked fine, just don't like Chrome, been using Firefox almost since it came out. Sort of felt like Pandora really didn't care if using their site was inconvenient , they never indicated that they would keep trying to resolve the issue.

Mike, I did exactly as you did, went to Pandora.com, signed into my account, music started and when I wanted to check my session history it opened correctly, then when I tried to actually move back to see what played before, the pictures of the album covers changed from a single picture to a double, one over the other.  The pictures still moved when I hit the arrow, but
the title of the song didn't change and I couldn't click on the like or dislike button because it wasn't even showing up. 

I hope this gives everyone the information they had requested in the comments, thanks again for the assistance

Comment 12

[Bill]

Mike, just realized what you were saying.  Yes I did say "history list does not display or work correctly" guess in my mind when you hit "view session history" you get a history list. So as I said in the last comment, I followed the same steps as you did and apparently got the same results.  Sorry for the confusion.

Comment 13

[Mike Taylor [:miketaylr]]

> when I tried to actually move back to see what played before, the pictures of the album covers changed from a single picture to a double, one over the other.
> The pictures still moved when I hit the arrow, but the title of the song didn't change and I couldn't click on the like or dislike button because it wasn't even showing up.

This is useful info, thanks. I think we should investigate this before we talk to Pandora.

Comment 14

[Bill]

Someone fixed something, Pandora seems to be working fine on firefox now.

Comment 15

[Mike Taylor [:miketaylr]]

Thanks Bill, let's close.