1352957 - unable to log in to tools.taskcluster.net

Status: RESOLVED INVALID

(Taskcluster :: Services, defect)

Description

[Rob Thijssen [:grenade (EET/UTC+0300)]]

attempting to sign in to tools.taskcluster.net produces this error:

{
  "code": "AuthenticationFailed",
  "message": "Unauthorized: Stale timestamp\n----\nerrorCode:  AuthenticationFailed\nstatusCode: 401\nrequestInfo:\n  method:   workerType\n  params:   {\"workerType\":\"gecko-t-win7-32-gpu\"}\n  payload:  {}\n  time:     2017-04-03T09:17:28.796Z\ndetails:\n{\n  \"status\": \"auth-failed\",\n  \"message\": \"Unauthorized: Stale timestamp\"\n}",
  "requestInfo": {
    "method": "workerType",
    "params": {
      "workerType": "gecko-t-win7-32-gpu"
    },
    "payload": {},
    "time": "2017-04-03T09:17:28.796Z"
  },
  "details": {
    "status": "auth-failed",
    "message": "Unauthorized: Stale timestamp"
  }
}

signing out, clearing cache and cookies and signing in again does not resolve the issue.

the js console in chrome shows this exception:

index.bundle.js?9f2f52c…:92118 Uncaught TypeError: Cannot read property 'replace' of undefined
    at escapeChar (https://tools.taskcluster.net/aws-provisioner/index.bundle.js?9f2f52c51e4502e731ef:92118:17)
    at Array.map (native)
    at HashManager.update (https://tools.taskcluster.net/aws-provisioner/index.bundle.js?9f2f52c51e4502e731ef:92274:30)
    at Constructor.componentDidUpdate (https://tools.taskcluster.net/aws-provisioner/index.bundle.js?9f2f52c51e4502e731ef:92451:41)
    at Constructor.chainedFunction [as componentDidUpdate] (https://tools.taskcluster.net/aws-provisioner/index.bundle.js?9f2f52c51e4502e731ef:10474:10)
    at CallbackQueue.notifyAll (https://tools.taskcluster.net/aws-provisioner/index.bundle.js?9f2f52c51e4502e731ef:14899:23)
    at ReactReconcileTransaction.close (https://tools.taskcluster.net/aws-provisioner/index.bundle.js?9f2f52c51e4502e731ef:25199:27)
    at ReactReconcileTransaction.closeAll (https://tools.taskcluster.net/aws-provisioner/index.bundle.js?9f2f52c51e4502e731ef:15557:26)
    at ReactReconcileTransaction.perform (https://tools.taskcluster.net/aws-provisioner/index.bundle.js?9f2f52c51e4502e731ef:15504:17)
    at ReactUpdatesFlushTransaction.perform (https://tools.taskcluster.net/aws-provisioner/index.bundle.js?9f2f52c51e4502e731ef:15491:21)
aws-provisioner.taskcluster.net/v1/worker-type/gecko-t-win7-32-gpu:1 GET https://aws-provisioner.taskcluster.net/v1/worker-type/gecko-t-win7-32-gpu 401 (Unauthorized)
aws-provisioner.taskcluster.net/v1/state/gecko-t-win7-32-gpu:1 GET https://aws-provisioner.taskcluster.net/v1/state/gecko-t-win7-32-gpu 401 (Unauthorized)

in firefox, the redirect from okta back to tools.taskcluster.net doesn't work and instead shows the three login options, immediately after a successful login.

Comment 1

[Rob Thijssen [:grenade (EET/UTC+0300)]]

never mind! my system clock was wrong after changing timezones.