Closed Bug 1353851 Opened 3 years ago Closed 3 years ago
Linux netflix playback is broken in Firefox 55 (Netflix Error Code: F7701-1003)
User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:55.0) Gecko/20100101 Firefox/55.0 Build ID: 20170404100210 Steps to reproduce: Linux netflix playback is broken entirely in FIrefox 55 (Netflix Error Code: F7701-1003). Note: this issue might be related to https://bugzilla.mozilla.org/show_bug.cgi?id=1352934 . However, unlike on what is described there playback for me never works, not even for a few seconds. (It works perfectly in Firefox 54) Therefore, this seems to be something different than just a background suspend issue when the tab becomes inactive. Steps to reproduce: 1. Login to netflix, 2. Start watching any video Actual results: Instant error in FIrefox 55, works fine in FIrefox 54 Expected results: Works fine in Firefox 55
For what it's worth, I also just tried setting media.suspend-bkgnd-video.enabled to false and it changes nothing - still broken in Firefox 55 on Linux.
Component: Untriaged → Audio/Video: Playback
OS: Unspecified → Linux
Product: Firefox → Core
Hardware: Unspecified → x86_64
Summary: Linux netflix playback is broken in FIrefox 55 (Netflix Error Code: F7701-1003) → Linux netflix playback is broken in Firefox 55 (Netflix Error Code: F7701-1003)
Did you test with a fresh profile? https://support.mozilla.org/t5/Install-and-Update/Use-the-Profile-Manager-to-create-and-remove-Firefox-profiles/ta-p/2914 If it's still broken, could you run the tool mozregression to narrow down a regression range in FF55, please. See http://mozilla.github.io/mozregression/ for details. Run the command "mozregression --good=53"(54 is not "registered"), for each build launched, make the test and enter if it's good or bad, then, at the end, paste the final pushlog from mozilla-inbound.
Interestingly, I just upgraded my laptop from 54 to 55 and there it still works. It only broke on my desktop after the 54 -> 55 upgrade.. I'll investigate further.
Ok I dug further and the problem is that with the latest update the setting media.eme.enabled reverted to "false". Firefox 55 also shows this as a default setting on my desktop PC, meaning that if this isn't just that way on my PC anyone who would want to use it would need to dig into about:config first. Is this intentional? Anyway, changing that setting to "true" makes it work again.
Status: UNCONFIRMED → RESOLVED
Closed: 3 years ago
Resolution: --- → WORKSFORME
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