New Update Causes Not Responing

RESOLVED INCOMPLETE

Status

()

Firefox
Untriaged
RESOLVED INCOMPLETE
6 months ago
6 months ago

People

(Reporter: Glenn Sandridge, Unassigned, NeedInfo)

Tracking

53 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

6 months ago
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0
Build ID: 20170413192749

Steps to reproduce:

Downloaded new version of Firefox


Actual results:

various sites causes Firefox to stop working and will get error message that Firefox quit responding.  It will reconnect automatically but it takes a few minutes and then it will go down again.


Expected results:

should not lose firefox connection
User Agent:  Mozilla/5.0 (Windows NT 10.0; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0

I have tested this issue on Windows 10 x64 with the latest Firefox release (53.0) and the latest Nightly (55.0a1-20170425030221) and haven't managed to reproduce it.
After downloading the latest version of Firefox and navigating to various websites, Firefox didn't crash or stop responding.

Can you please add the error message you are receiving? Also could you add more details, if you like, share some of the websites where the browser has stop responding or a submit a crash id if the browser crashes.

Could you also retest this using a new clean Firefox profile and also using the latest Nightly build (https://nightly.mozilla.org/)? You might be considering testing maybe even safe mode,  in order to eliminate custom settings as a possible cause (https://goo.gl/AR5o9d). 

Thank you.
Flags: needinfo?(mcsan70)
Marking this as Resolved - Incomplete due to the lack of response from the reporter.

If anyone can still reproduce it on latest versions, feel free to reopen the issue and provide more information.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 6 months ago
Resolution: --- → INCOMPLETE
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