1360408 - Videos are dark black and white misaligned rectangles after the new Firefox android update.

Status: RESOLVED INACTIVE

(Firefox for Android Graveyard :: Audio/Video, defect, P2)

Description

[chrisherman34]

User Agent: Mozilla/5.0 (Android 4.4.2; Mobile; rv:53.0) Gecko/53.0 Firefox/53.0
Build ID: 20170413014555

Steps to reproduce:

Tried to play several videos.


Actual results:

Videos in Firefox play as black and white misaligned rectangles after the new Firefox update.  There is no way I've found to get video image back to normal.


Expected results:

Videos should play normally.

Comment 1

[Blake Wu [:bwu][:blakewu]]

Hi chrisherman34, 

Thanks for firing this bug. 
Can you provide the following information? it would be helpful for us to check this problem. 
1. Which phone you are using?
2. Which Android version on your phone? 
3. Video links

Comment 2

[chrisherman34]

Droid RAZR HD
Version 4.4.2

https://m.youtube.com/watch?v=hy-XgC4ZeJg

Comment 3

[Kevin Brosnan [Ex-Mozilla]]

James this sounds a lot like our Galaxy S3/S4 issue.

Comment 4

[James Cheng[:JamesCheng]]

Attachment: Bug 1360408 - Add DROID RAZR HD into blacklist

Review commit: https://reviewboard.mozilla.org/r/138268/diff/#index_header
See other reviews: https://reviewboard.mozilla.org/r/138268/

Comment 5

[James Cheng[:JamesCheng]]

Yes, I will provide the apk for chrisherman34 for testing.

Comment 6

[James Cheng[:JamesCheng]]

Hi chrisherman34,

Thanks for your feedback for this bug.

Since I have no idea what is the model Id your device is, I just found this site that listed the model ID

https://github.com/mataanin/android-devices/blob/master/Build.Model%20-%20models.csv

I assume the Build.Model prints "DROID RAZR HD" on your device.

So I add the "DROID RAZR HD" into blacklist.

Would you please help me to test these two apks on your devices?

Blacklist the Droid RAZR HD 
https://queue.taskcluster.net/v1/task/HPEbcATYSQyMVoqcIjTEyw/runs/0/artifacts/public/build/target.apk

Disable the adaptive playback feature for all devices.
https://queue.taskcluster.net/v1/task/SbOf9H8gSuyTve4fkisl5Q/runs/0/artifacts/public/build/target.apk

Ideally, both these two apks work for you.

If the first apk failed, please help me to get the output of " adb logcat | grep 'The device ModelID'  " which make us know the real model id of your device.

Thank you.

Comment 7

[chrisherman34]

The nightly browser app was installed using the second apk file and seems to work well.  I can see videos properly with the nightly browser.  Is this browser safe to use on a regular basis or is it in beta?  If it is okay to use this seems like it will solve my issue at this moment.  Thank you.

Comment 8

[James Cheng[:JamesCheng]]

Hi chrisherman34,

Thanks for your feedback, unfortunately the solution of second apk cannot be adopted into our codebase.

Let me make sure something,

Does the first apk not work for you?

Can you provide me the ModelId which I mentioned in comment 6 from adb logcat? Only if I get the correct ModelId I can solve this problem.

Thanks.

Comment 9

[James Cheng[:JamesCheng]]

Comment on attachment 8866662 [details]
Bug 1360408 - Add DROID RAZR HD into blacklist

Review request updated; see interdiff: https://reviewboard.mozilla.org/r/138268/diff/1-2/

Comment 10

[James Cheng[:JamesCheng]]

Hi chrisherman34, 

I follow https://en.wikipedia.org/wiki/Droid_Razr_HD 

I assume the DROID RAZR HD's model Id is "XT926", and provide the corresponding apk for you to test.

https://queue.taskcluster.net/v1/task/aUh0APDEShue0bmddl3F5Q/runs/0/artifacts/public/build/target.apk

Please test this apk first~ Hope it works.

Hi John,

Please help to review this patch and once the apk works for chrisherman34, I will request landing and uplifting.

Thanks.

Comment 11

[chrisherman34]

I am only able to install one apk.  Once I try to install the next it says there is another application with he same name and conflicting signature, so I have only been able to install one apk that installs the Nightly browser.  Do I need to uninstall everything and try the third apk?  Also, will this install a new nightly browser of fix the orinal Firefox browser?  I'm afraid I need a little clarification on what steps to do now.  Thanks.

Comment 12

[chrisherman34]

And yes, it is a model XT926.

Comment 13

[James Cheng[:JamesCheng]]

(In reply to chrisherman34 from comment #12)
> And yes, it is a model XT926.

Thanks,

Yes, you should uninstall the previous apk and install the new one (from comment 10) to see if it works or not.

The apk I provided is add XT926 into our blacklist to make sure if it really solved your problem.

Hope it helps 

Thank you very much.

Comment 14

[chrisherman34]

No, did not fix the issue.  The prior apk did work but this latest one has the same problem.

Comment 15

[James Cheng[:JamesCheng]]

Hi chrisherman34,
It seems the ModelId is not "XT926" as the apk I added in blacklist[1].
please help me to get the output of " adb logcat | grep 'The device ModelID'  " which make us know the real model id of your device.

Thanks.

[1]
https://hg.mozilla.org/try/rev/1ad96495f050d251f68f6eb407ee3178dbaced4c

Comment 16

[James Cheng[:JamesCheng]]

Attachment: Screenshot_20170515-175955.png

Comment 17

[James Cheng[:JamesCheng]]

Attachment: Screenshot_20170515-180007.png

Comment 18

[James Cheng[:JamesCheng]]

I will provide a way for chrisherman34 to provide the ModelId for us.

Comment 19

[James Cheng[:JamesCheng]]

Hi chrisherman34,

Please install this apk and run any of video on youtube.

https://queue.taskcluster.net/v1/task/U2-E1LyNRlWTtI68h1bimA/runs/0/artifacts/public/build/target.apk

This apk will popup the toast and the notification as the attachment 8867639 [details] and attachment 8867642 [details] shown.

Please screenshot the result to us.

Thank you.

Comment 20

[Kevin Brosnan [Ex-Mozilla]]

To get around the error message about signatures you will need to uninstall 'Nightly' and if you have it installed 'Firefox Aurora'.

James it might be easier to change the app id to org.mozilla.fennec_razrhd and change the display name to Nightly test or similar.

Comment 21

[James Cheng[:JamesCheng]]

Hello Kevin,
I don't really understand how to change the app id, it seems related to the gradle build?

I just push my change to the tryserver and paste the apk link, does tryserver use gradle build? how could I tell?

If it is using gradle build, I could mend the build.gradle [1] manually and push to try.



[1]
http://searchfox.org/mozilla-central/rev/ae24a3c83d22e0e35aecfd9049c2b463ca7e045b/mobile/android/app/build.gradle#20

Comment 22

[Kevin Brosnan [Ex-Mozilla]]

I don't know. Might require asking nalexander or someone else with a lot of Android build experience.

Comment 23

[James Cheng[:JamesCheng]]

Hi nalexander,

Would you please give me the suggestion according to comment 20 and comment 21?

Thanks.

Comment 24

[Nick Alexander :nalexander [he/him]]

(In reply to James Cheng[:JamesCheng] from comment #23)
> Hi nalexander,
> 
> Would you please give me the suggestion according to comment 20 and comment
> 21?
> 
> Thanks.

Sure!  You should be able to change the relevant fields for a try build (-p android-api-15 or -p android-api-15-gradle) by modifying

http://searchfox.org/mozilla-central/rev/ae24a3c83d22e0e35aecfd9049c2b463ca7e045b/mobile/android/branding/aurora/configure.sh#5-6

Comment 25

[chrisherman34]

Hello, my Droid RAZR crashed and died yesterday so I now have a new phone and don't need this bug fixed.  Firefox works well on my new phone.  Thanks for your help.

Comment 26

[James Cheng[:JamesCheng]]

Due to comment 25, I cannot know the actual ModelId. This bug cannot move on unless we have a DROID RAZR HD devices.

Comment 27

[Emma Humphries ☕️🎸🧞‍♀️✨ (she/they) [:emceeaich] (Pacific Time) use needinfo]

This is an assigned P1 bug without activity in two weeks. 

If you intend to continue working on this bug for the current release/iteration/sprint, remove the 'stale-bug' keyword.

Otherwise we'll reset the priority of the bug back to '--' on Monday, August 28th.

Comment 28

[Blake Wu [:bwu][:blakewu]]

Mass change P1->P2 to align with new Mozilla triage process.

Comment 29

[Firefox Bug Husbandry Bot]

Closing per https://bugzilla.mozilla.org/show_bug.cgi?id=1473195

Contact :susheel if you think this bug should be re-opened