Closed
Bug 1374148
Opened 7 years ago
Closed 7 years ago
Crash in nvwgf2um.dll | CDecodeContext::BeginFrame
Categories
(Core :: Audio/Video: Playback, defect, P1)
Tracking
()
RESOLVED
FIXED
mozilla56
People
(Reporter: gchang, Assigned: mozbugz)
References
Details
(Keywords: crash)
Crash Data
Attachments
(3 files)
59 bytes,
text/x-review-board-request
|
bwu
:
review+
jcristau
:
approval-mozilla-beta+
|
Details |
6.06 KB,
patch
|
mozbugz
:
review+
gchang
:
approval-mozilla-release-
|
Details | Diff | Splinter Review |
6.05 KB,
patch
|
mozbugz
:
review+
gchang
:
approval-mozilla-esr52+
|
Details | Diff | Splinter Review |
This bug was filed from the Socorro interface and is report bp-55e3cf62-192c-41d6-9dad-5d4340170619. ============================================================= Frame Module Signature Source Ø 0 nvwgf2um.dll nvwgf2um.dll@0xb53a7b Ø 1 nvwgf2um.dll nvwgf2um.dll@0xb5544a Ø 2 nvwgf2um.dll nvwgf2um.dll@0xb87118 Ø 3 nvwgf2um.dll nvwgf2um.dll@0xba8512 Ø 4 nvwgf2um.dll nvwgf2um.dll@0xbb7898 Ø 5 nvwgf2um.dll nvwgf2um.dll@0xb578e7 Ø 6 nvwgf2um.dll nvwgf2um.dll@0xb5d623 Ø 7 nvwgf2um.dll nvwgf2um.dll@0xb46ee3 Ø 8 nvwgf2um.dll nvwgf2um.dll@0x1b6a3d 9 d3d11.dll CDecodeContext::BeginFrame(ID3D11VideoDecoderOutputView*, void const*, unsigned int) 10 d3d11.dll CContext::DecoderBeginFrame(ID3D11VideoDecoder*, ID3D11VideoDecoderOutputView*, unsigned int, void const*) Ø 11 msmpeg2vdec.dll msmpeg2vdec.dll@0x77cab Ø 12 msmpeg2vdec.dll msmpeg2vdec.dll@0x7461f Ø 13 msmpeg2vdec.dll msmpeg2vdec.dll@0x75e50 Ø 14 msmpeg2vdec.dll msmpeg2vdec.dll@0x747e6 Ø 15 msmpeg2vdec.dll msmpeg2vdec.dll@0x78ebe Ø 16 msmpeg2vdec.dll msmpeg2vdec.dll@0x78c29 17 kernel32.dll BaseThreadInitThunk 18 ntdll.dll __RtlUserThreadStart 19 ntdll.dll _RtlUserThreadStart This is #7 topcrash of Firefox 54. Hi Blake, Can you help shed some light here?
Reporter | ||
Updated•7 years ago
|
Reporter | ||
Updated•7 years ago
|
tracking-firefox54:
--- → +
Comment 1•7 years ago
|
||
Many of the comments mention crashing while using Facebook: Crashed again while veiwing facebook. Why has firefox become so unstable? I always have issues with Facebook. Firefox usually freezes and I have to use Task Manager to kill it. seems that facebook as some memory leaks that causes crashes easily just looking on the facebook home wall and firefox crashed. no videos were running. One Tab open, Facebook. Crashed while scrolling.
Comment 2•7 years ago
|
||
Gerald, Can you check if we could blacklist it?
Flags: needinfo?(bwu) → needinfo?(gsquelart)
Updated•7 years ago
|
Priority: -- → P1
Assignee | ||
Comment 3•7 years ago
|
||
There were already a few versions for which D3D11 was blacklisted, and these don't appear in crash reports (meaning the blacklisting worked for them). So I will add these new versions found from all the reports: 22.21.13.8253, 22.21.13.8233, 22.21.13.8205, 22.21.13.8189, 22.21.13.8178, 22.21.13.8165, 21.21.13.7892, 21.21.13.7878, 21.21.13.7866, 21.21.13.7849, 21.21.13.7654, 21.21.13.7653, 21.21.13.7633, 21.21.13.7619, 21.21.13.7563, 21.21.13.7306, 21.21.13.7290, 21.21.13.7270, 21.21.13.7254, 21.21.13.6939, 21.21.13.6926, 21.21.13.6909, 21.21.13.4201, 21.21.13.4200, 10.18.13.6881, 10.18.13.6839, 10.18.13.6472, 10.18.13.6143, 10.18.13.5946, 10.18.13.5923, 10.18.13.5921, 10.18.13.5445, 10.18.13.5362, 9.18.13.4788, 9.18.13.4752, 9.18.13.4725, 9.18.13.4709, 9.18.13.4192, 9.18.13.4144, 9.18.13.4052, 9.18.13.3788, 9.18.13.3523, 9.18.13.3235, 9.18.13.2723, 9.18.13.2702, 9.18.13.1422, 9.18.13.1407, 9.18.13.1106, 9.18.13.546
Assignee: nobody → gsquelart
Flags: needinfo?(gsquelart)
Comment hidden (mozreview-request) |
Comment hidden (mozreview-request) |
Comment 6•7 years ago
|
||
mozreview-review |
Comment on attachment 8879407 [details] Bug 1374148 - Block D3D11 on more crashy nvwgf2um.dll versions - https://reviewboard.mozilla.org/r/150732/#review155452
Attachment #8879407 -
Flags: review?(bwu) → review+
Pushed by gsquelart@mozilla.com: https://hg.mozilla.org/integration/autoland/rev/58e1d5cd63c0 Block D3D11 on more crashy nvwgf2um.dll versions - r=bwu
Assignee | ||
Comment 8•7 years ago
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Comment on attachment 8879407 [details] Bug 1374148 - Block D3D11 on more crashy nvwgf2um.dll versions - Approval Request Comment [Feature/Bug causing the regression]: D3D11 decoding with some Nvidia drivers [User impact if declined]: Crashes during media playback (currently 8th top crasher on 54) [Is this code covered by automated tests?]: Not possible as it's a pref change covering more driver versions, which we don't have on our try machines [Has the fix been verified in Nightly?]: Not yet [Needs manual test from QE? If yes, steps to reproduce]: Probably not possible, as it requires specific cards&drivers, and is still rare/intermittent enough and therefore hard to reproduce [List of other uplifts needed for the feature/fix]: None [Is the change risky?]: No [Why is the change risky/not risky?]: Only adding more versions of an already-blacklisted driver, in the worst case we are making video playback more CPU-intensive for a class of users who wouldn't have experienced crashes -- Note that we are considering removing D3D blacklists for e10s, so most users should be unblocked soon (see bug 1372070) [String changes made/needed]: None
Attachment #8879407 -
Flags: approval-mozilla-beta?
Comment 9•7 years ago
|
||
bugherder |
https://hg.mozilla.org/mozilla-central/rev/58e1d5cd63c0
Status: NEW → RESOLVED
Closed: 7 years ago
status-firefox56:
--- → fixed
Resolution: --- → FIXED
Target Milestone: --- → mozilla56
Comment 10•7 years ago
|
||
Comment on attachment 8879407 [details] Bug 1374148 - Block D3D11 on more crashy nvwgf2um.dll versions - d3d11 blocklist additions, beta55+
Attachment #8879407 -
Flags: approval-mozilla-beta? → approval-mozilla-beta+
Comment 11•7 years ago
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bugherder uplift |
https://hg.mozilla.org/releases/mozilla-beta/rev/5f815e9ef25b
Comment 12•7 years ago
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Should we nominate this for mozilla-release to get it on the radar for possible Fx54 dot release consideration? Also, how about ESR52?
status-firefox-esr52:
--- → affected
Flags: needinfo?(gsquelart)
Assignee | ||
Comment 13•7 years ago
|
||
(Trivial rebase from the original patch, carrying r+ from comment 6) Approval Request Comment [Feature/Bug causing the regression]: Hardware video decoding [User impact if declined]: ~2000 crashes per week on release [Is this code covered by automated tests?]: No (it's only a block-list update) [Has the fix been verified in Nightly?]: No (it's only a block-list update, and there are too few crashes on Nightly&beta to see a change) [Needs manual test from QE? If yes, steps to reproduce]: No [List of other uplifts needed for the feature/fix]: None [Is the change risky?]: No [Why is the change risky/not risky?]: It's only a block-list update [String changes made/needed]: None
Flags: needinfo?(gsquelart)
Attachment #8882218 -
Flags: review+
Attachment #8882218 -
Flags: approval-mozilla-release?
Assignee | ||
Comment 14•7 years ago
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||
(Trivial rebase from the original patch, carrying r+ from comment 6) [Approval Request Comment] If this is not a sec:{high,crit} bug, please state case for ESR consideration: Just an updated block-list to reduce crashes User impact if declined: ~45 crashes per week Fix Landed on Version: 56, 55b Risk to taking this patch (and alternatives if risky): No risks (it's only a block-list update) String or UUID changes made by this patch: None See https://wiki.mozilla.org/Release_Management/ESR_Landing_Process for more info.
Attachment #8882222 -
Flags: review+
Attachment #8882222 -
Flags: approval-mozilla-esr52?
Reporter | ||
Comment 15•7 years ago
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Comment on attachment 8882222 [details] [diff] [review] 1374148-esr52.patch Block D3D11 to avoid crashes. Let's uplift to ESR52.3.
Attachment #8882222 -
Flags: approval-mozilla-esr52? → approval-mozilla-esr52+
Comment 16•7 years ago
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||
bugherder uplift |
https://hg.mozilla.org/releases/mozilla-esr52/rev/3f84d97b2d55
Reporter | ||
Comment 17•7 years ago
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||
Comment on attachment 8882218 [details] [diff] [review] 1374148-release.patch We are only one week from 55 RC build. Release54-.
Attachment #8882218 -
Flags: approval-mozilla-release? → approval-mozilla-release-
Reporter | ||
Updated•7 years ago
|
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Description
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