1378099 - [Focus] Google Play Store button takes me to the iOS app store.

Status: NEW

(www.mozilla.org :: Pages & Content, defect)

Description

[Alex Gibson [:agibson]]

STR:

1.) On an iOS device, visit https://www.mozilla.org/en-US/firefox/focus/
2.) Click on the "Get on Google Play" button (url: https://app.adjust.com/b8s7qo?campaign=moz.org&adgroup=Focus&creative=android&fallback=https%3A%2F%2Fplay.google.com%2Fstore%2Fapps%2Fdetails%3Fid%3Dorg.mozilla.focus)

Expected results:

The app.adjust link should load the Google Play Store so that I can read about the Firefox Focus Android app.

Actual results:

The app.adjust link redirects me to the iOS Focus app URL.

I'm not sure if this is somehow intended behavior, but it feels confusing and like a bug to me. I may have multiple devices for example, and wish to read more about both apps from my desktop computer.

Comment 1

[Alex Gibson [:agibson]]

:mahn - can you advise here? Thanks

Comment 2

[[e-mail]]

Alex,

This behavior is intended - when the website is access from a mobile phone, all download links will take the user to the app store based on the device they are on because these are download links.  There's no way for a user to download an android app on the iOS device.  

If there's a way to only show the Android or iOS badge matched with the users device then this will be a better user experience.

Comment 3

[Alex Gibson [:agibson]]

(In reply to [e-mail] from comment #2)
> Alex,
> 
> This behavior is intended - when the website is access from a mobile phone,
> all download links will take the user to the app store based on the device
> they are on because these are download links.  There's no way for a user to
> download an android app on the iOS device.  

I wasn't really talking about an iOS user downloading an Android app (I am aware this is not possible, but that wasn't really the point I was making). I just wanted to read more about the Android version while browsing on my Apple tablet :/ 

The Google Play store web URLs can be accessed on any device or platform if I navigate directly to the link, just not through app.adjust it seems.

> If there's a way to only show the Android or iOS badge matched with the
> users device then this will be a better user experience.

Hmm, this sounds like a bit of an anti-pattern to me - i think there's likely benefit in showing both badges, as it makes it clear that Focus is available on both platforms.

Comment 4

[[e-mail]]

The way adjust links work is to take users to the app store page based on the device they are on.  Adjust links wont be able to redirect a user to another platforms download page.

Comment 5

[Alex Gibson [:agibson]]

Ok, it sounds like this is an issue that can't be fixed as long as we're using app.adjust links on the page - but I'll leave this bug open.

Comment 6

[reinhart_previano]

Any updates on this issue? Someone reported this on Webcompat, this time with Firefox Lockbox.
https://github.com/webcompat/web-bugs/issues/31572