137816 - olb.nationet.com -- nationwide, blocking mozilla

Status: VERIFIED FIXED

(Tech Evangelism Graveyard :: English Other, defect)

Description

[James]

From Bugzilla Helper:
User-Agent: Mozilla/4.78 (X11; U; Linux i686)
BuildID:    0.9.9 (Mozilla Debian Package 2:0.9.9-1)

When logging in to the Nationwide Building Society via the URL listed, the
sign-in page is displayed.  However when the entry form is completed and "Send"
clicked, an error is displayed:

request#no_content_length
Description: Unable to process request for
URL"http://172.31.31.230/banking/accountmanagerfs.asp?ID=3b33a48afb674c394ecdcbb4b0f9605aa7d"

I created a new profile using the user agent string:
Mozilla/4.78 (X11; U; Linux i686)
and the site appears to work fine thereafter.

Reproducible: Always
Steps to Reproduce:
1.Have an internet banking account with Nationwide
2.Click "Sign-on" icon at URL mentioned
3.Complete form with correct user details
4.Click "Send" button

Actual Results:  The bottom half of the frameset cleared and a warning about
changing to an unencrypted page from an encrypted one appeared.

Then the page was replaced by a page with a white background and the error
message shown in the description. 

Expected Results:  List of accounts to which I have access via Nationwide
internet banking should be displayed.

The site works fine with a change in user agent string to Mozilla/4.78 (X11; U;
Linux i686)

If the wrong password is used, the normal "your details have been entered
incorrectly" error window is displayed.

I have let Nationwide know that I have been having problems, although not (yet)
that the user-agent trick seems to work and so there may a browser-sniffing problem.

Comment 1

[James]

The email I sent to Nationwide ([e-mail]):

---------
I contacted you recently because I was having problems using the Mozilla 0.9.9 
browser with the Nationwide banking site.

You suggested some possible remedies, but unfortunately none of these was 
successful.

Having tried assorted adjustments to my browser, I found a solution - but it 
seems to indicate that the problem is not with my browser, but rather with 
your website.

Solution: using the same browser, with the same settings (encryption etc) I 
set it up to pretend to be another browser when connecting to Nationwide 
online banking.  Whereas the real user-agent string (and the one used 
previously) was:

Mozilla/5.0 (X11; U; Linux i686; en-US; rv:0.9.9) Gecko/20020314

changing the user-agent string to:

User-Agent: Mozilla/4.78 (X11; U; Linux i686)

resulted in the site working perfectly.

Perhaps you might like to arrange with your IT department or service provider 
to correctly sniff browser versions in order to accept the latest 
Mozilla-technology browser.  As you are no doubt aware, this is the most 
standards-compliant web browser technology currently available, used in 
Netscape 6 and probably the next version of AOL...

For a summary (and technical assistance if you would like it) please see:
http://bugzilla.mozilla.org/show_bug.cgi?id=137816

Thanks

James
---------------------------------------------------------------------------

Nationwide have replied to the effect that:

---------------------------------------------------------------------------
The following browsers and operating systems are fully supported by
Nationwide's Internet Banking service: 

Microsoft Internet Explorer version 4.01 with Service Pack 2 and above. 
Netscape Navigator (Communicator) version 4.04 or above.
Windows 95 
Windows 98 
Windows Me (Millennium Edition) 
Windows NT4 (Running Service Pack 4) 
Windows 2000 
Windows XP 
Mac OS 8 (running IE 4.51) 
Mac OS 9 (running IE 5) 

We are unable to offer any support if you are accessing the Internet Bank
via any other system.

Regards,

Sheryl Momi
Internet Services Advisor

Comment 2

[Brant Gurganus]

I am changing this to RESOLVED WONTFIX per comment #1.

Comment 3

[James Cox]

these bugs aren't normally wontfixed.. we try and help these companies come to 
terms with their predjudice :)

Comment 4

[Kai Lahmann (is there, where MNG is)]

sometimes it lookes, like the do not even _read_ this letters, there only needs
to be the word "browser" in it and you get this answer or so..

Comment 5

[Frederic Bezies]

Have found that in signon/index2.asp 

"<!--
Netscape 6 | PC | Windows NTWindows XP
-->

<script LANGUAGE="JavaScript">
if (document.layers) { window.onResize = reloadNow; }
function reloadNow() {
document.location = document.location;
}
</SCRIPT>
</head>

<script language="Javascript">
var str_referrer;
    str_referrer = document.referrer;
</script>"

Do they care now about NS 6/7 and Mozilla ?

Comment 6

[Peter Jackson]

I have been able to successfully use the Nationwide Online Banking with Mozilla
1.0 (Build ID 2002053012) on 11th June 2002

Can anyone else confirm this? If so, could this bug be closed?

Comment 7

[Frederic Bezies]

Yes, confirming this site is working well.

Using WinXP and build 2002061106

Mark it as resolved fixed.

Reporter: feel free to reopen it if you encounter any problem.

Comment 8

[James]

Yep, now WFM (on Mozilla/5.0 (Windows; U; Win9x; en; Preview) Gecko/20020603
Beonex/0.8-stable).

Marking verified.

I'll say thanks to Nationwide for sorting this out.

Comment 9

[Pascal Chevrel:pascalc]

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