Closed Bug 1379832 Opened 8 years ago Closed 8 years ago

Consistent web site crash

Categories

(Firefox :: Untriaged, defect)

54 Branch
defect
Not set
normal

Tracking

()

RESOLVED DUPLICATE of bug 1379843

People

(Reporter: jmccabe, Unassigned)

Details

User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:54.0) Gecko/20100101 Firefox/54.0 Build ID: 20170628075643 Steps to reproduce: Browser: Firefox 54.0.1 OS: macOS 10.13beta3 Web site: http://jwz.org/blog Actual results: jwz's blog site causes a hard crash of Firefox. This sometimes leads to a hard crash of macOS 10.13beta3 as well. This is 100% reproducible on July 9, 2017. This is reproducible with the tab in foreground or background, and happens as the page is loaded. This does NOT happen with a clean/vanilla profile. about:support data: Application Basics ------------------ Name: Firefox Version: 54.0.1 Build ID: 20170628075643 Update Channel: release User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.13; rv:54.0) Gecko/20100101 Firefox/54.0 OS: Darwin 17.0.0 Multiprocess Windows: 0/2 (Disabled by add-ons) Google Key: Found Mozilla Location Service Key: Found Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- Report ID: bp-9ce07ece-74ae-4c38-9c3e-8e2471170710 Submitted: 6 minutes ago Report ID: bp-c8eae591-2c34-4147-bf65-66c571170710 Submitted: 26 minutes ago Report ID: bp-d7b9ba90-b20d-4227-bb96-11bff1170710 Submitted: 26 minutes ago Report ID: bp-6088cbd5-8de4-4279-be87-e1e081170710 Submitted: 27 minutes ago All Crash Reports (including 1 pending crash in the given time range) Extensions ---------- Name: 1Password Version: 4.6.7 Enabled: true ID: onepassword4@agilebits.com Name: Add-on Compatibility Reporter Version: 2.2.4 Enabled: true ID: compatibility@addons.mozilla.org Name: Application Update Service Helper Version: 2.0 Enabled: true ID: aushelper@mozilla.org Name: Cookies Manager+ Version: 1.14.2 Enabled: true ID: {bb6bc1bb-f824-4702-90cd-35e2fb24f25d} Name: Decentraleyes Version: 1.3.8 Enabled: true ID: jid1-BoFifL9Vbdl2zQ@jetpack Name: DownThemAll! Version: 3.0.8 Enabled: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8} Name: Firebug Version: 2.0.19 Enabled: true ID: firebug@software.joehewitt.com Name: Firefox Screenshots Version: 6.6.0 Enabled: true ID: screenshots@mozilla.org Name: Follow-on Search Telemetry Version: 0.9.1 Enabled: true ID: followonsearch@mozilla.com Name: FoxyProxy Standard Version: 4.6.5 Enabled: true ID: foxyproxy@eric.h.jung Name: Greasemonkey Version: 3.11 Enabled: true ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781} Name: HTML5 Video Everywhere! Version: 0.3.4 Enabled: true ID: html5-video-everywhere@lejenome.me Name: HTTPS Everywhere Version: 5.2.20 Enabled: true ID: https-everywhere@eff.org Name: JSONView Version: 1.2.4 Enabled: true ID: jsonview@brh.numbera.com Name: Keychain Services Integration Version: 1.1.10 Enabled: true ID: macos-keychain@fitzell.ca Name: Multi-process staged rollout Version: 1.50 Enabled: true ID: e10srollout@mozilla.org Name: OneTab Version: 1.17.0 Enabled: true ID: extension@one-tab.com Name: Pocket Version: 1.0.5 Enabled: true ID: firefox@getpocket.com Name: Privacy Badger Version: 2017.6.13.1 Enabled: true ID: jid1-MnnxcxisBPnSXQ-eff@jetpack Name: Privacy Settings Version: 0.2.6 Enabled: true ID: jid1-CKHySAadH4nL6Q@jetpack Name: Self-Destructing Cookies Version: 0.4.12 Enabled: true ID: jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack Name: Shield Recipe Client Version: 1.0.0 Enabled: true ID: shield-recipe-client@mozilla.org Name: Tab Mix Plus Version: 0.5.0.3 Enabled: true ID: {dc572301-7619-498c-a57d-39143191b318} Name: The Camelizer Version: 2.9.6 Enabled: true ID: izer@camelcamelcamel.com Name: uBlock Origin Version: 1.13.4 Enabled: true ID: uBlock0@raymondhill.net Name: User-Agent Switcher Version: 0.1.8 Enabled: true ID: jid1-kyxEAcWua7BEKq@jetpack Name: Web Compat Version: 1.1 Enabled: true ID: webcompat@mozilla.org Name: Clean Links Version: 2.7.1-signed.1-signed Enabled: false ID: {158d7cb3-7039-4a75-8e0b-3bd0a464edd2} Name: CSS Usage Version: 0.3.4.1-signed.1-signed Enabled: false ID: csscoverage@spaghetticoder.org Name: Fasterfox Version: 3.9.85.1-signed.1-signed Enabled: false ID: {c36177c0-224a-11da-8cd6-0800200c9a91} Name: FireDiff Version: 1.2.1.1-signed.1-signed Enabled: false ID: firediff@johnjbarton.com Name: Firefinder for Firebug Version: 1.4.1-signed.1-signed Enabled: false ID: firefinder@robertnyman.com Name: Fireformat Version: 1.0.1.1-signed.1-signed Enabled: false ID: fireformat@incaseofstairs.com Name: Inline Code Finder for Firebug Version: 1.1.1-signed.1-signed Enabled: false ID: icffirebug@robertnyman.com Name: Todoist: To-Do list and Task Manager Version: 4.0.5 Enabled: false ID: support@todoist.com Graphics -------- Features Compositing: OpenGL Asynchronous Pan/Zoom: none WebGL 1 Driver WSI Info: - WebGL 1 Driver Renderer: WebGL is currently disabled. WebGL 1 Driver Version: - WebGL 1 Driver Extensions: - WebGL 1 Extensions: - WebGL 2 Driver WSI Info: - WebGL 2 Driver Renderer: WebGL is currently disabled. WebGL 2 Driver Version: - WebGL 2 Driver Extensions: - WebGL 2 Extensions: - Audio Backend: audiounit GPU #1 Active: Yes Vendor ID: 0x1002 Device ID: 0x6821 Diagnostics AzureCanvasAccelerated: 1 AzureCanvasBackend: skia AzureContentBackend: skia AzureFallbackCanvasBackend: none TileHeight: 1024 TileWidth: 1024 failures: CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. Decision Log WEBRENDER: unavailable by runtime: Build doesn't include WebRender Failure Log (#0): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#18): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#19): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#20): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#21): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#22): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#23): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#24): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#25): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#26): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#27): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#28): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#29): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#30): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#31): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. (#32): CP+[GFX1-]: ClientLayerManager::BeginTransaction with IPC channel down. GPU process may have died. Important Modified Preferences ------------------------------ accessibility.lastLoadDate: 1499463882 accessibility.typeaheadfind.autostart: false accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.cache.memory.capacity: -1 browser.download.importedFromSqlite: true browser.places.importBookmarksHTML: false browser.places.smartBookmarksVersion: 8 browser.privatebrowsing.dont_prompt_on_enter: true browser.sessionstore.upgradeBackup.latestBuildID: 20170628075643 browser.startup.homepage_override.buildID: 20170628075643 browser.startup.homepage_override.mstone: 54.0.1 browser.tabs.remote.autostart.2: true browser.tabs.remote.force-enable: false browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0 browser.urlbar.lastSuggestionsPromptDate: 20160805 dom.apps.lastUpdate.buildID: 20161019084923 dom.apps.lastUpdate.mstone: 49.0.2 dom.apps.reset-permissions: true dom.battery.enabled: false dom.enable_performance: false dom.enable_resource_timing: false dom.enable_user_timing: false dom.ipc.processCount: 4 dom.mozApps.used: true extensions.lastAppVersion: 54.0.1 font.internaluseonly.changed: false gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g144 gfx.blacklist.layers.direct3d9.failureid: FEATURE_FAILURE_DL_BLACKLIST_g150 media.benchmark.vp9.fps: 201 media.benchmark.vp9.versioncheck: 2 media.gmp-eme-adobe.enabled: false media.gmp-gmpopenh264.abi: x86_64-gcc3 media.gmp-gmpopenh264.lastUpdate: 1492619986 media.gmp-gmpopenh264.version: 1.6 media.gmp-manager.buildID: 20170628075643 media.gmp-manager.lastCheck: 1499725853 media.gmp-widevinecdm.abi: x86_64-gcc3 media.gmp-widevinecdm.lastUpdate: 1497418460 media.gmp-widevinecdm.version: 1.4.8.903 media.gmp.storage.version.observed: 1 media.peerconnection.ice.default_address_only: true media.peerconnection.ice.no_host: true media.webrtc.debug.aec_log_dir: /private/var/folders/95/pr_nwdbj0m70nml3x38jvdzr0000gp/T/TemporaryItems media.webrtc.debug.log_file: /private/var/folders/95/pr_nwdbj0m70nml3x38jvdzr0000gp/T/TemporaryItems/WebRTC.log network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.dns.disablePrefetch: true network.dnsCacheEntries: 20 network.http.max-connections: 24 network.http.max-connections-per-server: 8 network.http.max-persistent-connections-per-proxy: 4 network.http.max-persistent-connections-per-server: 2 network.http.pipelining.firstrequest: false network.http.pipelining.maxrequests: 4 network.http.speculative-parallel-limit: 0 network.IDN_show_punycode: true network.predictor.cleaned-up: true network.prefetch-next: false network.warnOnAboutNetworking: false network.websocket.enabled: false places.database.lastMaintenance: 1499208498 places.history.expiration.transient_current_max_pages: 147095 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.adobepdfviewernpapi: 0 plugin.state.flash: 1 plugin.state.gcplugin: 0 plugin.state.iphotophotocast: 0 plugin.state.lwaplugin: 1 plugin.state.picasa: 0 plugin.state.unity web player: 0 plugin.state.wacomnetscape: 0 plugin.state.wacomtabletplugin: 0 plugin.state.webex: 1 plugin.state.yahoo! installer: 0 print.print_bgcolor: false print.print_bgimages: false print.print_colorspace: print.print_command: print.print_downloadfonts: false print.print_duplex: 1515870810 print.print_evenpages: true print.print_in_color: true print.print_margin_bottom: 0.5 print.print_margin_left: 0.5 print.print_margin_right: 0.5 print.print_margin_top: 0.5 print.print_oddpages: true print.print_orientation: 0 print.print_page_delay: 50 print.print_paper_data: 0 print.print_paper_height: 11.00 print.print_paper_name: print.print_paper_size_type: 1 print.print_paper_size_unit: 0 print.print_paper_width: 8.50 print.print_plex_name: print.print_resolution: 1515870810 print.print_resolution_name: print.print_reversed: false print.print_scaling: 1.00 print.print_shrink_to_fit: true print.print_to_file: false print.print_unwriteable_margin_bottom: 17 print.print_unwriteable_margin_left: 17 print.print_unwriteable_margin_right: 17 print.print_unwriteable_margin_top: 17 privacy.donottrackheader.enabled: true privacy.donottrackheader.value: 1 privacy.popups.disable_from_plugins: 0 privacy.sanitize.migrateFx3Prefs: true privacy.sanitize.timeSpan: 0 privacy.trackingprotection.enabled: true privacy.trackingprotection.introCount: 20 security.default_personal_cert: Select Automatically security.disable_button.openCertManager: false security.sandbox.content.tempDirSuffix: {f49e3054-d2b9-ed47-bc47-5e8c4ccb5c6b} security.ssl.errorReporting.automatic: true security.ssl.treat_unsafe_negotiation_as_broken: true security.tls.insecure_fallback_hosts.use_static_list: false security.tls.unrestricted_rc4_fallback: false security.warn_viewing_mixed: false services.sync.declinedEngines: services.sync.engine.greasemonkey: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1497251011 webgl.disabled: true Important Locked Preferences ---------------------------- Places Database --------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.14 Version in use: 4.14 NSS Expected minimum version: 3.30.2 Version in use: 3.30.2 NSSSMIME Expected minimum version: 3.30.2 Version in use: 3.30.2 NSSSSL Expected minimum version: 3.30.2 Version in use: 3.30.2 NSSUTIL Expected minimum version: 3.30.2 Version in use: 3.30.2 Experimental Features --------------------- Sandbox ------- Content Process Sandbox Level: 1 Expected results: Web page should be displayed.
The extension "HTML5 Video Everywhere" seems to be the root cause. Disabling this plugin makes the crash go away.
Then please report the issue to the extension author. Thanks.
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → INVALID
Resolution: INVALID → DUPLICATE
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