Closed Bug 1381943 Opened 3 years ago Closed 3 years ago
Crash in @0x0 | mozilla::mscom::Interceptor::Thread
Safe Query Interface
This bug was filed from the Socorro interface and is report bp-e1b4c98d-eb37-4fbc-b95a-6dc870170718. ============================================================= Remaining crashes with this signature have a couple of interesting properties: * 100% of them are on Windows 7 SP1 * There is a strong correlation with Webroot SecureAnywhere: (72.65% in signature vs 00.60% overall) Module "WRusr.dll" = true The number of unique installations that are affected are low on Nightly.
Carl, what's the status on wrusr.dll? Are we planning to block that?
Latest correlation: (88.61% in signature vs 00.64% overall) Module "WRusr.dll" = true
We don't have a way yet of reliably blocking WRusr.dll (bug 1380335). Our other WRusr.dll-related bug 1361410 is likely to be resolved with a workaround until they fix the issue in their product. So this would need to be investigated as another one-off for WRusr, unless we find a way to block.
I crash quite a few times per hour on the latest Beta and Nightly, doing the following is my current workaround: accessibility.force_disabled = 1 accessibility.lastLoadDate (reset the value) accessibility.loadedInLastSession (reset the value) I don't really understand why my work PC was setting off the accessibility flags, I checked my Windows accessibility features and they're all off. Must be something my work has running in the background.
Please post the accessibility section from your about:support page.
oop clients only, all UNKNOWN in-proc type. range of uptimes, oop clients. low volume. https://crash-stats.mozilla.com/search/?signature=%3Dmozilla%3A%3Amscom%3A%3AInterceptor%3A%3AThreadSafeQueryInterface&product=Firefox&date=%3E%3D2017-08-06T16%3A38%3A00.000Z&date=%3C2017-09-03T16%3A38%3A00.000Z&_sort=-date&_facets=signature&_facets=accessibility_client&_facets=accessibility_in_proc_client&_facets=uptime&_columns=date&_columns=signature&_columns=product&_columns=version&_columns=build_id&_columns=platform#facet-accessibility_client
This is gone now. Duping to the fix.
Status: NEW → RESOLVED
Closed: 3 years ago
Resolution: --- → DUPLICATE
Duplicate of bug: 1395329
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