Firefox will freeze after watching Sky Go VOD for 10 minutes

UNCONFIRMED
Unassigned

Status

()

Core
Audio/Video: Playback
P2
normal
UNCONFIRMED
5 months ago
a month ago

People

(Reporter: Daniel, Unassigned)

Tracking

({hang})

54 Branch
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [sitewait])

(Reporter)

Description

5 months ago
User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:54.0) Gecko/20100101 Firefox/54.0
Build ID: 20170628075643

Steps to reproduce:

That title says. Watch HD VOD on Sky Go (game of thrones new season) and it will freeze after 10 minutes.


Actual results:

frozen.


Expected results:

Go on fluently.

Updated

5 months ago
Component: Untriaged → Audio/Video: Playback
Keywords: hang
Product: Firefox → Core
Can you provide a URL that reproduces the issue?
Flags: needinfo?(danielboontje)
Priority: -- → P1
Mass change P1->P2 to align with new Mozilla triage process
Priority: P1 → P2
(Reporter)

Updated

2 months ago
Flags: needinfo?(danielboontje)
It looks like http://go.sky.com/live blocks Firefox. 

"
Important Notice – Firefox customers

Watching Sky Go is no longer supported on the latest version of Firefox. Don’t worry, you’ll still be able to enjoy Sky Go using an alternative browser like Internet Explorer.

We are aware of the problem and are working hard to get this fixed as soon as we possibly can.
"

I tried to use Chrome. It showed "Sky Go is currently unavailable. Please try again later."

Mike,
Is this your team can help talk with them to see how could we help them?
Flags: needinfo?(miket)
Sure thing Blake. Adam, do we have contacts with Sky already?
Flags: needinfo?(miket) → needinfo?(astevenson)
Interesting. When using a VPN to UK I get the same schedule in Firefox 58 and Chrome using OSX. But don't have an account to test video. Without VPN I get the same "Sky Go is currently unavailable. Please try again later" message in all browsers.

Don't think we don't have contacts, but will reach out.
Reaching out over LinkedIn.

Also found this:
https://www.sky.com/help/diagnostics/sky-go/sky-go-is-currently-unavailable-computer-windows
Flags: needinfo?(astevenson)
Whiteboard: [sitewait]
Sky Go is relying on Silverlight which Firefox no longer supports. They are building a new version of Sky Go that doesn't require Silverlight. No indication of when that will happen though.
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