All users were logged out of Bugzilla on October 13th, 2018

Images that were displaying correctly go black

NEW
Unassigned

Status

()

P3
normal
a year ago
a year ago

People

(Reporter: kentuckyfriedtakahe, Unassigned)

Tracking

({regressionwindow-wanted})

57 Branch
x86_64
Mac OS X
regressionwindow-wanted
Points:
---

Firefox Tracking Flags

(firefox57 affected)

Details

(Whiteboard: [gfx-noted], URL)

Steps to reproduce:

Not a reliable repro

* Navigate to URL
* Enter in address 118 Parker Road
* Enable aerial photography layers
* Zoom in/out and pan

Expected results:

Nothing weird

Actual results:

The map area goes black. Switching tabs doesn't help but switching tabs and coming back later seems to fix things. I've seen the same issue on Google maps.
Application Basics
------------------

Name: Firefox
Version: 57.0a1
Build ID: 20170813183258
Update Channel: nightly
User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.12; rv:57.0) Gecko/20100101 Firefox/57.0
OS: Darwin 16.7.0
Multiprocess Windows: 1/1 (Enabled by user)
Web Content Processes: 19/32
Stylo: true (enabled by default)
Google Key: Found
Mozilla Location Service Key: Found
Safe Mode: false

Crash Reports for the Last 3 Days
---------------------------------

All Crash Reports

Nightly Features
----------------

Name: Activity Stream
Version: 0.0.0
ID: activity-stream@mozilla.org

Name: Application Update Service Helper
Version: 2.0
ID: aushelper@mozilla.org

Name: Click-to-Play staged rollout
Version: 1.2
ID: clicktoplay-rollout@mozilla.org

Name: Firefox Screenshots
Version: 10.11.0
ID: screenshots@mozilla.org

Name: FlyWeb
Version: 1.0.0
ID: flyweb@mozilla.org

Name: Follow-on Search Telemetry
Version: 0.9.2
ID: followonsearch@mozilla.com

Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org

Name: Multi-process staged rollout
Version: 2.15
ID: e10srollout@mozilla.org

Name: Photon onboarding
Version: 0.1
ID: onboarding@mozilla.org

Name: Pocket
Version: 1.0.5
ID: firefox@getpocket.com

Name: Presentation
Version: 1.0.0
ID: presentation@mozilla.org

Name: Shield Recipe Client
Version: 55.1
ID: shield-recipe-client@mozilla.org

Name: TLS 1.3 Compatibility Testing of Middleboxes
Version: 2.0.0
ID: tls13-middlebox@mozilla.org

Name: Web Compat
Version: 1.1
ID: webcompat@mozilla.org

Name: WebCompat Reporter
Version: 1.0.0
ID: webcompat-reporter@mozilla.org

Extensions
----------

Name: Gecko Profiler
Version: 0.17
Enabled: true
ID: geckoprofiler@mozilla.com

Name: Media Panel
Version: 1.1
Enabled: true
ID: {68d048f4-9449-4c97-8425-6dac7f743b14}

Graphics
--------

Features
Compositing: OpenGL
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled
WebGL 1 Driver WSI Info: CGL
WebGL 1 Driver Renderer: Intel Inc. -- Intel HD Graphics 3000 OpenGL Engine
WebGL 1 Driver Version: 2.1 INTEL-10.2.37
WebGL 1 Driver Extensions: GL_ARB_color_buffer_float GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_draw_buffers GL_ARB_draw_elements_base_vertex GL_ARB_draw_instanced GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_instanced_arrays GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_provoking_vertex GL_ARB_seamless_cube_map GL_ARB_shader_objects GL_ARB_shader_texture_lod GL_ARB_shading_language_100 GL_ARB_shadow GL_ARB_sync GL_ARB_texture_border_clamp GL_ARB_texture_compression GL_ARB_texture_compression_rgtc GL_ARB_texture_cube_map GL_ARB_texture_env_add GL_ARB_texture_env_combine GL_ARB_texture_env_crossbar GL_ARB_texture_env_dot3 GL_ARB_texture_float GL_ARB_texture_mirrored_repeat GL_ARB_texture_non_power_of_two GL_ARB_texture_rectangle GL_ARB_texture_rg GL_ARB_transpose_matrix GL_ARB_vertex_array_bgra GL_ARB_vertex_blend GL_ARB_vertex_buffer_object GL_ARB_vertex_program GL_ARB_vertex_shader GL_ARB_window_pos GL_EXT_abgr GL_EXT_bgra GL_EXT_blend_color GL_EXT_blend_equation_separate GL_EXT_blend_func_separate GL_EXT_blend_minmax GL_EXT_blend_subtract GL_EXT_clip_volume_hint GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_draw_buffers2 GL_EXT_draw_range_elements GL_EXT_fog_coord GL_EXT_framebuffer_blit GL_EXT_framebuffer_multisample GL_EXT_framebuffer_object GL_EXT_framebuffer_sRGB GL_EXT_geometry_shader4 GL_EXT_gpu_program_parameters GL_EXT_gpu_shader4 GL_EXT_multi_draw_arrays GL_EXT_packed_depth_stencil GL_EXT_packed_float GL_EXT_provoking_vertex GL_EXT_rescale_normal GL_EXT_secondary_color GL_EXT_separate_specular_color GL_EXT_shadow_funcs GL_EXT_stencil_two_side GL_EXT_stencil_wrap GL_EXT_texture_array GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc GL_EXT_texture_env_add GL_EXT_texture_filter_anisotropic GL_EXT_texture_integer GL_EXT_texture_lod_bias GL_EXT_texture_rectangle GL_EXT_texture_shared_exponent GL_EXT_texture_sRGB GL_EXT_texture_sRGB_decode GL_EXT_timer_query GL_EXT_transform_feedback GL_EXT_vertex_array_bgra GL_APPLE_aux_depth_stencil GL_APPLE_client_storage GL_APPLE_element_array GL_APPLE_fence GL_APPLE_float_pixels GL_APPLE_flush_buffer_range GL_APPLE_flush_render GL_APPLE_object_purgeable GL_APPLE_packed_pixels GL_APPLE_pixel_buffer GL_APPLE_rgb_422 GL_APPLE_row_bytes GL_APPLE_specular_vector GL_APPLE_texture_range GL_APPLE_transform_hint GL_APPLE_vertex_array_object GL_APPLE_vertex_array_range GL_APPLE_vertex_point_size GL_APPLE_vertex_program_evaluators GL_APPLE_ycbcr_422 GL_ATI_separate_stencil GL_ATI_texture_env_combine3 GL_ATI_texture_float GL_ATI_texture_mirror_once GL_IBM_rasterpos_clip GL_NV_blend_square GL_NV_conditional_render GL_NV_depth_clamp GL_NV_fog_distance GL_NV_light_max_exponent GL_NV_texgen_reflection GL_NV_texture_barrier GL_SGIS_generate_mipmap GL_SGIS_texture_edge_clamp GL_SGIS_texture_lod
WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_frag_depth EXT_sRGB EXT_shader_texture_lod EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context MOZ_WEBGL_lose_context MOZ_WEBGL_depth_texture
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL creation failed: * WebGL 2 requires support for the following features: transform_feedback2 * Exhausted GL driver options.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
GPU #1
Active: Yes
Vendor ID: 0x8086
Device ID: 0x0116

Diagnostics
AzureCanvasAccelerated: 1
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
TileHeight: 512
TileWidth: 512
Decision Log
WEBRENDER:
opt-in by default: WebRender is an opt-in feature




Media
-----

Audio Backend: audiounit
Max Channels: 2
Preferred Channel Layout: stereo
Preferred Sample Rate: 44100
Output Devices
Name: Group
Internal Speakers: AppleHDAEngineOutput:1B,0,1,1:0
Input Devices
Name: Group
Internal Microphone: AppleHDAEngineInput:1B,0,1,0:1

Important Modified Preferences
------------------------------

accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 1048576
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.hashstats_reported: 1
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.cache.frecency_experiment: 1
browser.places.importBookmarksHTML: false
browser.places.smartBookmarksVersion: 8
browser.sessionstore.upgradeBackup.latestBuildID: 20170813183258
browser.startup.homepage: about:home
browser.startup.homepage_override.buildID: 20170813183258
browser.startup.homepage_override.mstone: 57.0a1
browser.tabs.crashReporting.includeURL: true
browser.tabs.remote.autostart: true
browser.tabs.remote.autostart.2: false
browser.tabs.warnOnClose: false
browser.urlbar.daysBeforeHidingSuggestionsPrompt: 0
browser.urlbar.lastSuggestionsPromptDate: 20170526
browser.urlbar.maxRichResults: 12
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
browser.urlbar.usepreloadedtopurls.enabled: false
dom.apps.reset-permissions: true
dom.forms.autocomplete.formautofill: true
dom.ipc.processCount: 32
dom.mozApps.used: true
dom.push.userAgentID: 00d0432963724b29939dae55ba2487a2
extensions.lastAppVersion: 57.0a1
font.internaluseonly.changed: true
gfx.blacklist.direct2d.failureid: FEATURE_FAILURE_DL_BLACKLIST_g984
gfx.blacklist.hardwarevideodecoding.failureid: FEATURE_FAILURE_DL_BLACKLIST_g1208
gfx.blacklist.webgl.msaa.failureid: FEATURE_FAILURE_DL_BLACKLIST_g208
gfx.crash-guard.glcontext.appVersion: 43.0a1
gfx.crash-guard.glcontext.deviceID: 0x0116
gfx.crash-guard.status.glcontext: 2
image.animation_mode: none
media.benchmark.vp9.fps: 82
media.benchmark.vp9.versioncheck: 2
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1500492057
media.gmp-gmpopenh264.version: 1.6
media.gmp-manager.buildID: 20170813183258
media.gmp-manager.lastCheck: 1502665269
media.gmp-widevinecdm.abi: x86_64-gcc3
media.gmp-widevinecdm.lastUpdate: 1500492062
media.gmp-widevinecdm.version: 1.4.8.970
media.gmp.storage.version.observed: 1
media.navigator.mediadatadecoder_enabled: true
media.suspend-bkgnd-video.delay-ms: 100
media.webrtc.debug.aec_log_dir: /Users/ajones/Library/Caches/TemporaryItems
media.webrtc.debug.log_file: /Users/ajones/Library/Caches/TemporaryItems/WebRTC.log
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1502506788
places.history.expiration.transient_current_max_pages: 126335
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.bjninstallplugin: 2
plugin.state.bjnplugin: 2
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: -437918235
print.print_evenpages: true
print.print_in_color: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 0
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
print.print_paper_name:
print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_resolution: -437918235
print.print_reversed: false
print.print_scaling: 1.00
print.print_shrink_to_fit: true
print.print_to_file: false
print.print_unwriteable_margin_bottom: 17
print.print_unwriteable_margin_left: 17
print.print_unwriteable_margin_right: 17
print.print_unwriteable_margin_top: 17
print.printer_HP_LaserJet_Pro_400_MFP.print_bgcolor: false
print.printer_HP_LaserJet_Pro_400_MFP.print_bgimages: false
print.printer_HP_LaserJet_Pro_400_MFP.print_duplex: 1515870810
print.printer_HP_LaserJet_Pro_400_MFP.print_edge_bottom: 0
print.printer_HP_LaserJet_Pro_400_MFP.print_edge_left: 0
print.printer_HP_LaserJet_Pro_400_MFP.print_edge_right: 0
print.printer_HP_LaserJet_Pro_400_MFP.print_edge_top: 0
print.printer_HP_LaserJet_Pro_400_MFP.print_evenpages: true
print.printer_HP_LaserJet_Pro_400_MFP.print_in_color: true
print.printer_HP_LaserJet_Pro_400_MFP.print_margin_bottom: 0.5
print.printer_HP_LaserJet_Pro_400_MFP.print_margin_left: 0.5
print.printer_HP_LaserJet_Pro_400_MFP.print_margin_right: 0.5
print.printer_HP_LaserJet_Pro_400_MFP.print_margin_top: 0.5
print.printer_HP_LaserJet_Pro_400_MFP.print_oddpages: true
print.printer_HP_LaserJet_Pro_400_MFP.print_orientation: 0
print.printer_HP_LaserJet_Pro_400_MFP.print_page_delay: 50
print.printer_HP_LaserJet_Pro_400_MFP.print_paper_data: 0
print.printer_HP_LaserJet_Pro_400_MFP.print_paper_height: 11.00
print.printer_HP_LaserJet_Pro_400_MFP.print_paper_name:
print.printer_HP_LaserJet_Pro_400_MFP.print_paper_size_type: 1
print.printer_HP_LaserJet_Pro_400_MFP.print_paper_size_unit: 0
print.printer_HP_LaserJet_Pro_400_MFP.print_paper_width: 8.50
print.printer_HP_LaserJet_Pro_400_MFP.print_resolution: 1515870810
print.printer_HP_LaserJet_Pro_400_MFP.print_reversed: false
print.printer_HP_LaserJet_Pro_400_MFP.print_scaling: 1.00
print.printer_HP_LaserJet_Pro_400_MFP.print_shrink_to_fit: true
print.printer_HP_LaserJet_Pro_400_MFP.print_to_file: false
print.printer_HP_LaserJet_Pro_400_MFP.print_unwriteable_margin_bottom: 17
print.printer_HP_LaserJet_Pro_400_MFP.print_unwriteable_margin_left: 17
print.printer_HP_LaserJet_Pro_400_MFP.print_unwriteable_margin_right: 17
print.printer_HP_LaserJet_Pro_400_MFP.print_unwriteable_margin_top: 17
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_bgcolor: false
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_bgimages: false
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_duplex: -437918235
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_edge_bottom: 0
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_edge_left: 0
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_edge_right: 0
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_edge_top: 0
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_evenpages: true
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_footercenter:
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_footerleft: &PT
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_footerright: &D
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_headercenter:
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_headerleft: &T
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_headerright: &U
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_in_color: true
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_margin_bottom: 0.5
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_margin_left: 0.5
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_margin_right: 0.5
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_margin_top: 0.5
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_oddpages: true
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_orientation: 0
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_page_delay: 50
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_paper_data: 0
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_paper_height: 11.00
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_paper_name:
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_paper_size_unit: 0
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_paper_width: 8.50
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_resolution: -437918235
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_reversed: false
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_scaling: 1.00
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_shrink_to_fit: true
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_to_file: false
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_unwriteable_margin_bottom: 17
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_unwriteable_margin_left: 17
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_unwriteable_margin_right: 17
print.printer_Samsung_CLX-3180_Series_(SEC0015997DEB93).print_unwriteable_margin_top: 17
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.timeSpan: 4
privacy.trackingprotection.enabled: true
privacy.trackingprotection.introCount: 20
security.default_personal_cert: Select Automatically
security.sandbox.content.tempDirSuffix: {821585da-fb2a-b440-84f7-6ce54c24933a}
security.ssl.errorReporting.automatic: true
security.tls.insecure_fallback_hosts: www.cablesdirect.co.nz
services.sync.declinedEngines: forms,history
services.sync.engine.bookmarks.validation.lastTime: 1502754125
services.sync.engine.history: false
services.sync.engine.prefs.modified: false
services.sync.lastPing: 1502751278
services.sync.lastSync: Tue Aug 15 2017 12:18:22 GMT+1200 (NZST)
services.sync.numClients: 4
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1502265615

Important Locked Preferences
----------------------------

Places Database
---------------

JavaScript
----------

Incremental GC: true

Accessibility
-------------

Activated: false
Prevent Accessibility: 0

Library Versions
----------------

NSPR
Expected minimum version: 4.16
Version in use: 4.16

NSS
Expected minimum version: 3.33 Beta
Version in use: 3.33 Beta

NSSSMIME
Expected minimum version: 3.33 Beta
Version in use: 3.33 Beta

NSSSSL
Expected minimum version: 3.33 Beta
Version in use: 3.33 Beta

NSSUTIL
Expected minimum version: 3.33 Beta
Version in use: 3.33 Beta

Experimental Features
---------------------

Sandbox
-------

Content Process Sandbox Level: 3
Effective Content Process Sandbox Level: 3
Any particular reason you filed this under webrender? It doesn't look like you had webrender enabled. Moving to graphics general on the assumption that it was mis-filed.
Component: Graphics: WebRender → Graphics
Flags: needinfo?(ajones)
OS: Unspecified → Mac OS X
Hardware: Unspecified → x86_64
Version: unspecified → 57 Branch
(In reply to Kartikaya Gupta (email:kats@mozilla.com) from comment #2)
> Any particular reason you filed this under webrender? It doesn't look like
> you had webrender enabled. Moving to graphics general on the assumption that
> it was mis-filed.

I'm obviously not qualified to read about:support anymore.
Flags: needinfo?(ajones)
I don't have a Mac, Jeff, does this ring a bell?
Flags: needinfo?(jmuizelaar)
Whiteboard: [gfx-noted]
I can't reproduce on my Mac.
Flags: needinfo?(jmuizelaar)
Is this still a problem?  If so, can we have a regression range?
status-firefox57: --- → affected
Flags: needinfo?(ajones)
Keywords: regressionwindow-wanted
Priority: -- → P3
(In reply to Milan Sreckovic [:milan] from comment #6)
> Is this still a problem?  If so, can we have a regression range?

It is still a problem that occurs regularly but I don't have reliable STR.
Flags: needinfo?(ajones)

Comment 8

a year ago
I’m seeing this as well, but maybe only 2-3 times a day with no obvious STR. This is on a new Macbook Pro 13", extensions I’ve got installed are Ghostery, 1Password Beta and ‘JavaScript Toggle On and Off (WebExtension)’ if that makes any difference. There doesn’t seem to be anything specific about the images that makes them go black, although I think I’ve only seen it on photos so maybe it’s a JPEG decoder thing? No obvious size contraints, anything from avaters up to full page images. I don’t remember seeing this before a couple of weeks ago, but it could have been there so let’s say a 1 month regression range. But without a specific image that always fails I’m not sure how to narrow it down effectively.
If it's "just" images, it may very well be bug 1380649...
See Also: → bug 1380649

Comment 10

a year ago
I just remembered this bug: haven’t seen it in at least a week if not two. As reproducability was always a problem I can’t easily bisect to see if a specific fix went in. Is anyone else here still seeing it?
You need to log in before you can comment on or make changes to this bug.